voice problem with windows messenger and msn messenger

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fuzzy - 24 Feb 2004 01:55 GMT

I just purchased a new sony system with windows XP - in
trying to use Windows messenger - I can hear the other
people but they can't hear me - so I downloaded MSN
Messenger and have the same problem. I have no firewall
running and neither do they. Yahoo Messenger works fine
with no problems. All Wizard setups say that everything
is working correctly. Never had this problem with Windows
ME. I have all updates. Does anyone have a suggestion as
to why this is happening. Thanks for any help.

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Jonathan Kay [MVP] - 24 Feb 2004 02:02 GMT

Greetings Fuzzy,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

>I just purchased a new sony system with windows XP - in
> trying to use Windows messenger - I can hear the other
[quoted text clipped - 5 lines]
> ME. I have all updates. Does anyone have a suggestion as
> to why this is happening. Thanks for any help.

Reply to this Message

fuzzy - 24 Feb 2004 02:41 GMT

Thanks so much for all of your suggestions - the QoS
Packet Scheduler is what did the trick. I was ready to
return it to the store - so thanks again. Just one more
quick question regarding this QoS - by unchecking this -
could it possibly affect anything else that I may need to
know about? Thanks again Jonathan.

>-----Original Message-----
>Greetings Fuzzy,
[quoted text clipped - 20 lines]
>Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
>click Start, then click the Control Panel. If you're in

category view click Network and

>Internet connections then click Network Connections.

Right click your network/internet

>connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
>again.
[quoted text clipped - 16 lines]
>
>.

Reply to this Message

Jonathan Kay [MVP] - 24 Feb 2004 03:21 GMT

Hi Fuzzy,

No, it won't affect anything else. Glad to be of assistance =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

> Thanks so much for all of your suggestions - the QoS
> Packet Scheduler is what did the trick. I was ready to
[quoted text clipped - 75 lines]
>>
>>.

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Jeff Wright - 29 Feb 2004 17:43 GMT

Been reading your thread about the above and thought I'd put in my two-penny
worth.

I have not attempted to use Windows Messenger, but MSN Messenger 6.1 and the
voice capabilities (should that be incapabilities) have consumed two days,
without success to resolve.

I am running Windows XP with Norton Internet Security and Norton Anti-Virus
(2003 versions). Despite trying just about every hint I can find from
Microsoft, the guys at Symantec and other places, the problem of no voice
communication within MSN Messenger remains. I'm still unsure if the problem
may be with NIS or MSN Messenger.

Two things about this concern me:

1) You mention about disabling QoS. On my machine it is not available to
just uncheck the box, but it seems QoS has to be uninstalled. If
uninstalling of QoS does not work and I find I need to reinstall is this a
staright forward operation? From your comments it seems as if QoS is like
the equivalent of our appendix.

2) You might not know the answer to this but I read that the port that voice
communication is sent over varies (most likely not the correct technical
term). So how can you ever be able to tell NIS to allow communication over a
port you don't know the number of without enabling them all and allowing
lots of nasties in your computer.

I hope the above makes some sort of sense.
--
Jeff Wright

> Hi Fuzzy,
>
[quoted text clipped - 85 lines]
> >>
> >>.

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