msn messeger 6.2 and SP2 video/audio streams ...

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coaster - 25 Nov 2004 06:13 GMT

i am experiencing a jerky video and audio problems with MSN Messenger 6.2
and WinXP Pro SP2 ... the video and audio periodically freeze for a brief
moment and then rush forward with greater than normal speed, then works fine
for a bit and then freezes again and so on ... very annoying!

identical set-up, but with SP1 does not have this problem ... has anyone
else seen this and am i correct in assuming that SP2 is the cause ...

much appreciate all input ...

p.s. any word on whether MSN Messenger 7 will work better with SP2?

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Jonathan Kay [MVP] - 25 Nov 2004 15:06 GMT

Greetings Coaster,

You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start,
then All Programs, then Accessories, then Communications, and then Network Connections. Right
click your network/internet connection, then click Properties. Uncheck the QoS Packet
Scheduler, and try again. If the QoS option is grayed out, simply click on it and choose the
Uninstall button instead.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

>i am experiencing a jerky video and audio problems with MSN Messenger 6.2 and WinXP Pro SP2
>... the video and audio periodically freeze for a brief moment and then rush forward with
[quoted text clipped - 7 lines]
>
> p.s. any word on whether MSN Messenger 7 will work better with SP2?

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coaster - 26 Nov 2004 09:40 GMT

thank you very much this has really helped ... the quality of the video is
still suffering a bit ... on the SP1 both the local user and the "other
party" video is much better quality than on SP2 for some reason ... it gets
kind of washed out periodically on both ends ... colours get distorted, etc.
... any tweaks for this?

but the jerky video and audio are definitely fixed now ... thank you!

> Greetings Coaster,
>
[quoted text clipped - 27 lines]
>>
>> p.s. any word on whether MSN Messenger 7 will work better with SP2?

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Jonathan Kay [MVP] - 26 Nov 2004 18:11 GMT

Hi Coaster,

I'm afraid that's really the only tweak there is.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

> thank you very much this has really helped ... the quality of the video is still suffering
> a bit ... on the SP1 both the local user and the "other party" video is much better quality
[quoted text clipped - 33 lines]
>>>
>>> p.s. any word on whether MSN Messenger 7 will work better with SP2?

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marfranc - 30 Nov 2004 00:23 GMT

I have the exact same problem. I have been trying to find
a solution for a while but nothing yet. Any ideas?

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