Remote assistance

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Wally - 28 Feb 2005 02:25 GMT

I don't seem to be able to connect to others with Remote Assistance in XP
and no -one seems to be able to connect to me..

Can anyone send me details on how this is acomplished?
Thanks

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PA Bear - 28 Feb 2005 04:23 GMT

Are you running WinXP Home or Pro, Wally?

Using Remote Assistance to Get Help When You Need It:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/i
ntro.mspx

Overview of Remote Assistance in Windows XP:
http://support.microsoft.com/kb/300546/en-us

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (Shell, IE/OE) & Security

> I don't seem to be able to connect to others with Remote Assistance in XP
> and no -one seems to be able to connect to me..
>
> Can anyone send me details on how this is acomplished?
> Thanks

Reply to this Message

Rick \ - 28 Feb 2005 11:27 GMT

Hi Wally,

With the advent of home routers, many do not realize that they also block
activity that is not initiated from behind the router. What most need to do
is open port 3389 on the router, and use forwarding to the internal IP of
the machine being accessed or doing the accessing.

Signature

Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

>I don't seem to be able to connect to others with Remote Assistance in XP
> and no -one seems to be able to connect to me..
>
> Can anyone send me details on how this is acomplished?
> Thanks

Reply to this Message