Home | Contact Us | FAQ | Search & Site Map | Link to Us
Sign In | Join | Other 45 Sites in Network
Home
Discussion GroupsWindows VistaWindows XPWindows MeWindows 98Windows 95Virtual PCInternet ExplorerOutlook ExpressWindows MediaSecurity
Related Topics
MS Server ProductsMS OfficePC HardwareMore Topics ...

Windows Forum / Windows XP / New Users / January 2006

Tip: Looking for answers? Try searching our database.

Word & Excell missing??

Thread view: 
Enable EMail Alerts  Start New Thread
Thread rating: 
Helen - 27 Jan 2006 16:30 GMT
For some uknown reason my system crashed at the weekend and wiped everything.
I have run  Windows XP (home edition) recovery disc, now have accessories,
notepad etc but no word or excell. They were there before the system crashed
any ideas?? Novice to computing need all the help I can get!!
Signature

Helen

Keith AH - 27 Jan 2006 16:37 GMT
Windows XP is an Operating system Word Excel etc are part of Ms Office
If this is a OEM store bought PC(Hp Dell Gateway etc) it may be possible
that somwhere on that disk ,since you said its a recovery disk, the Office
products you are asking for are availble there
If not the manufacturer of the PC may have them on another disk you should
contact them for assistance

> For some uknown reason my system crashed at the weekend and wiped
> everything.
> I have run  Windows XP (home edition) recovery disc, now have accessories,
> notepad etc but no word or excell. They were there before the system
> crashed
> any ideas?? Novice to computing need all the help I can get!!
Malke - 27 Jan 2006 16:39 GMT
> For some uknown reason my system crashed at the weekend and wiped
> everything.
> I have run  Windows XP (home edition) recovery disc, now have
> accessories, notepad etc but no word or excell. They were there before
> the system crashed any ideas?? Novice to computing need all the help I
> can get!!

If you bought an OEM computer - HP, Dell, Sony, etc. - then your
computer came with a "bundle" of preinstalled software such as MS
Office. The XP operating system does not include applications like
that. If you reinstalled Windows, you'll need to reinstall your
applications from the installation media.

Malke
Signature

Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Helen - 27 Jan 2006 17:11 GMT
Signature

Helen

> > For some uknown reason my system crashed at the weekend and wiped
> > everything.
[quoted text clipped - 10 lines]
>
> Malke

I Know this will sound really dumb Malke but how do I reinstall from the
installation media? / The system is a Fujitsu Siemens Scaleo t ix I got it
direct from Fujitsu. Cheers for ya help - Helen
Mike Hall (MS-MVP) - 27 Jan 2006 17:23 GMT
Helen

The best place to get support for proprietary recovery sets is the vendor,
being as it is the vendor of the system who creates them..

Signature

Mike Hall
MVP - Windows Shell/User

>> > For some uknown reason my system crashed at the weekend and wiped
>> > everything.
[quoted text clipped - 14 lines]
> installation media? / The system is a Fujitsu Siemens Scaleo t ix I got it
> direct from Fujitsu. Cheers for ya help - Helen
Malke - 27 Jan 2006 22:06 GMT
> I Know this will sound really dumb Malke but how do I reinstall from
> the installation media? / The system is a Fujitsu Siemens Scaleo t ix
> I got it direct from Fujitsu. Cheers for ya help - Helen

When you bought the computer, it will have come with some CD's for
restoring the computer to factory condition including preinstalled
applications. Look through what you received from Fujitsu or call them.

Malke
Signature

Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Stan Brown - 28 Jan 2006 14:50 GMT
Fri, 27 Jan 2006 08:30:03 -0800 from Helen
<Helen@discussions.microsoft.com>:
> For some uknown reason my system crashed at the weekend and wiped everything.
> I have run  Windows XP (home edition) recovery disc, now have accessories,
> notepad etc but no word or excell. They were there before the system crashed
> any ideas?? Novice to computing need all the help I can get!!

Word and Excel aren't part of Windows. Probably whoever you bought
the computer from pre-loaded them (or the full Microsoft Access
suite) before turning the computer over to you. You should have been
given the install disc; if not, and you were supposed to have Office
as part of your purchase, go and ask for the disc.

AFAIK -- and I hope someone will correct me if I'm wrong -- Microsoft
doesn't play the silly games with Office for OEMs -- if Office comes
on your computer, you're supposed to get the physical disc as well.

Signature

Stan Brown, Oak Road Systems, Tompkins County, New York, USA
                                 http://OakRoadSystems.com/

Ken Blake, MVP - 28 Jan 2006 14:57 GMT
> AFAIK -- and I hope someone will correct me if I'm wrong -- Microsoft
> doesn't play the silly games with Office for OEMs -- if Office comes
> on your computer, you're supposed to get the physical disc as well.

I think you're right, but if, by "silly games," you're referring to OEM
computers coming with preinstalled WIndows and no Windows installation CD,
it's not Microsoft who does that. It's the choice of the individual OEM.

Signature

Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

Bruce Chambers - 28 Jan 2006 16:52 GMT
> For some uknown reason my system crashed at the weekend and wiped everything.
> I have run  Windows XP (home edition) recovery disc, now have accessories,
> notepad etc but no word or excell. They were there before the system crashed
> any ideas?? Novice to computing need all the help I can get!!

    Simply use the CD from which Office was originally installed to
re-install it.  If Office came pre-installed on your computer, the
necessary installation CD and documentation will be with the rest of the
CDs and paperwork that came with the computer.

   Neither the Microsoft Office application suite, nor any of its
individual component applications (Word, Excel, PowerPoint, Access,
Outlook,  etc.), have _ever_ been "part" of *any* Windows operating
system.  They are, and always have been, separate applications, that
must be purchased and installed separately.

   Microsoft Office does comes pre-installed on new computers when the
computer manufacturer chooses to offer it, and the purchaser is willing
to pay extra for it.

Signature

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

Linus - 30 Jan 2006 17:17 GMT
Bought my first computer 5 years ago, Paid $40.00 to have it "Set up by the
dealer," used it for three weeks before a friend noticed that I didn't have
the OS or any of the other software disks.

Went back to the store and had to get loud and obnoxious but they finally
came up three disks in a nice case. Told me most people didn't know how to
use them and didn't want them.

Makes me wonder how many other people don't get all the disks?


> > For some uknown reason my system crashed at the weekend and wiped everything.
> > I have run  Windows XP (home edition) recovery disc, now have accessories,
[quoted text clipped - 15 lines]
> computer manufacturer chooses to offer it, and the purchaser is willing
> to pay extra for it.
Ken Blake, MVP - 30 Jan 2006 17:57 GMT
> Bought my first computer 5 years ago, Paid $40.00 to have it "Set up
> by the dealer," used it for three weeks before a friend noticed that
[quoted text clipped - 5 lines]
>
> Makes me wonder how many other people don't get all the disks?

Most people who buy computers from the larger OEMs don't get them, because
the OEMs don't provide them.

OEM vendors are required by their agreement with Microsoft to give you a
means of reinstalling, should it be necessary. They can do this in one of
three ways:

1. An OEM copy of Windows

2. A restore CD

3. A hidden partition on your drive, with restore information.

If you don't have 1 or 2, you should have 3, but you should contact your
vendor to find out.

Personally, I find both 2 and 3 unacceptable (especially 3; a hard drive
crash can leave you with nothing), and would never choose to buy a computer
that came with an operating system unless I got a complete generic
installation CD for that operating system.

Signature

Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

 
Sign In
Join
My Latest Posts
My Monitored Threads
My Blog
My Photo Gallery
My Profile
My Homepage

Start New Thread
Enable EMail Alerts
Rate this Thread



©2008 Advenet LLC   Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.