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Windows Forum / Windows XP / New Users / June 2007Start-up Problem
For several weeks now I have been having my email and other programs freeze when I start them up then window says to end task and an error report appears. I have sent a lot of the reports in but have not found out where or who to contact about the problem. Of course, I am able to restart my email in safe mode but the problem is very frustrating because I do not know what to look for to correct it. Hope there is someone out there that can help me. P. S. The problem started in Office Outlook but now it is happening in my Family Tree Program as well as when I open "My Computer" and try to use a CD or Floppy, etc. > For several weeks now I have been having my email and other programs freeze > when I start them up then window says to end task and an error report [quoted text clipped - 5 lines] > in Office Outlook but now it is happening in my Family Tree Program as well > as when I open "My Computer" and try to use a CD or Floppy, etc. We cannot guess at what was sent to Microsoft after the application has hung. However, there should be a report in Event Viewer>>Applications. There should be entries for Application Hangs. Report back with what the entry (or different entries) describe. Since the problem seems to be expanding, check for any error entries in Event Viewer>>System. Post the entire entries. > > For several weeks now I have been having my email and other programs freeze > > when I start them up then window says to end task and an error report [quoted text clipped - 13 lines] > Since the problem seems to be expanding, check for any error entries in > Event Viewer>>System. Post the entire entries. I sent a reply but not sure if it went to the right place so will ask my question again. Can you tell me how to get to the Event Viewer>>Applicatins and or Event Viewer>>System and thanks for answereing my first question. > I sent a reply but not sure if it went to the right place so will ask my > question again. Can you tell me how to get to the Event Viewer>>Applicatins > and or Event Viewer>>System and thanks for answereing my first question. OK. To get to Event Viewer, open Control Panel and then Administrative Tools. Click on Event Viewer. An alternative way is to click on Start. In Run, type in eventvwr.exe and click on OK. Both ways will get you to Event Viewer. Thanks again for your help, I was able to find the event viewer and the error reports but there were a lot of them, mostly for my FTW.exe and the info said that their was nothing to do except it did say to check BK 918899 which I will do. Guess I will continue on and see what happens. May come back late with more questions. Bye Now and you did help as I found a few more places to look for stuff than what I knew about before. Ardeth > > I sent a reply but not sure if it went to the right place so will ask my > > question again. Can you tell me how to get to the Event Viewer>>Applicatins [quoted text clipped - 7 lines] > > Both ways will get you to Event Viewer. Thanks for the info but I am not sure how to get to the Event>>Applications etc. so could you give me the path to where I should go to for the information? > For several weeks now I have been having my email and other programs freeze > when I start them up then window says to end task and an error report [quoted text clipped - 5 lines] > in Office Outlook but now it is happening in my Family Tree Program as well > as when I open "My Computer" and try to use a CD or Floppy, etc. |
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