WINXP Pro Upgrade

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toreilly - 25 Jun 2007 20:48 GMT

Upgraded from Home to Pro and I have lost my internet connection.
Every time I try to activate the Pro or connect to the NET I get the
following message:
"The requested lookup key was not found in any active activation context".
Have checked my internet settings and they appear to be as they were.
Any help/advise would be appreciated.

Thanks

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MowGreen [MVP] - 25 Jun 2007 23:18 GMT

Was there installed antivirus/security suite actively monitoring the
system during the upgrade ?
Go to Start > Run > type in

winver
Click OK
Does it show SP2 installed ?
If yes, open a Command Prompt from Start > Run > type in

cmd
Click OK
At the prompt, type in, and then push Enter after EACH line

net reset winsock
exit

Restart the system
Can it connect now ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

> Upgraded from Home to Pro and I have lost my internet connection.
> Every time I try to activate the Pro or connect to the NET I get the
[quoted text clipped - 4 lines]
>
> Thanks

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toreilly - 26 Jun 2007 00:44 GMT

Yes to the first question, antivirus was active. (AVG).

SP2 is installed.
When I type cmd the command prompt screen only appears for a split second.
tom

> Was there installed antivirus/security suite actively monitoring the
> system during the upgrade ?
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> >
> > Thanks

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toreilly - 26 Jun 2007 09:41 GMT

Hi, should have also mentioned that I cannot open the "Help and Support"
facility on the Lpatop.

I am currently trying a reinstall without the Antivirus.

> Yes to the first question, antivirus was active. (AVG).
>
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> > >
> > > Thanks

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toreilly - 26 Jun 2007 10:34 GMT

Just finished a fresh installation of WINXP Pro upgrade and am sorry to say
that the result is the same.
Cannot connect to the Internet even though the Laptop knows whether or not
the network cable is attached.
I am not on a network but my internet connection is via a cable modem.
And I cannot still open the "Help and Support" facility.
The command prompt window is not opening either
Getting desperate now.
Please help and thanks

> Hi, should have also mentioned that I cannot open the "Help and Support"
> facility on the Lpatop.
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> > > >
> > > > Thanks

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toreilly - 26 Jun 2007 20:10 GMT

Have gone further and did a "Repair Install" but all the problems mentioned
below still are there.
I do not seem to have any problems with any of my applications.
After installation Outlook Express connected once and then failed
subsequently.
No internet; No command prompt; Cannot activate, 0bviously

HELP

> Just finished a fresh installation of WINXP Pro upgrade and am sorry to say
> that the result is the same.
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> > > > >
> > > > > Thanks

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toreilly - 28 Jun 2007 11:40 GMT

HELP!!!!
Still in serious trouble.
Cannot connect to the WEB with Internet Explorer.
CAN connect using MOZILLA FIREFOX!!
Tried to Validate thro the Mozilla browser but could not. Why? Don't know.
Cannot validate even over phone as I cannot start the Activation Wizard.
I cannot start the Command Prompt either.
Have done a Virus Check and the Laptop is clean.
Have also done a Repair Install.

Any further advise/help would be greatly aoppreciated.

Thanks in anticipation

> Have gone further and did a "Repair Install" but all the problems mentioned
> below still are there.
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> > > > > >
> > > > > > Thanks

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toreilly - 28 Jun 2007 15:42 GMT

Solved all these problems by uninstalling IE7 and reverting to IE6.

tThanks to all who took the time to respond; MowGreen, thanks.

> HELP!!!!
> Still in serious trouble.
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> > > > > > >
> > > > > > > Thanks

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