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tuddac - 27 Aug 2007 18:04 GMT

How do you scan in xp home edition if you are using a hp 4315 all-in-one?

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All the best, Tuddac

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Ken Blake - 27 Aug 2007 18:14 GMT

> How do you scan in xp home edition if you are using a hp 4315
> all-in-one?

This is not a Windows issue. The instructions for using your scanner should
have come with your scanner. If you don't have them, contact HP, or check on
their web site.

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Ken Blake - Microsoft MVP Windows: Shell/User
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tuddac - 27 Aug 2007 21:08 GMT

I'm actually trying to help my father. I just had him uninstall his HP
Officejet software and reinstalled it. I had him connect his all-in-one when
the installtion disc prompted him to do so. He had an errand to run and I
told him to pick up a new USB cord while he was out. If that doesn't work,
I'm thinking he has a hardware problem with the printer. The doc feeds and
appears to be scanning, but the message is the document could not be scanned.
Do you think I'm "on the right track"?

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All the best, Tuddac

> > How do you scan in xp home edition if you are using a hp 4315
> > all-in-one?
>
> This is not a Windows issue. The instructions for using your scanner should
> have come with your scanner. If you don't have them, contact HP, or check on
> their web site.

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Elmo - 27 Aug 2007 21:50 GMT

> I'm actually trying to help my father. I just had him uninstall his HP
> Officejet software and reinstalled it. I had him connect his all-in-one when
[quoted text clipped - 3 lines]
> appears to be scanning, but the message is the document could not be scanned.
> Do you think I'm "on the right track"?

No. Windows is communicating, so there's no problem with the USB cord.
Make sure he removed or slid the lock so the scanner can slide freely.

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Joe =o)

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JS - 27 Aug 2007 18:50 GMT

As Ken said "The instructions for using your scanner should
have come with your scanner".

Read those instructions carefully as most "All in one" or Scanners/fax
hardware require that the software is installed first and then you connect
the All-in-one printer, if you connect the printer/scanner first then
installed the software you may not be able to use all the functionality,
most likely the scanner/fax functions.

JS

> How do you scan in xp home edition if you are using a hp 4315 all-in-one?

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Bruce Chambers - 28 Aug 2007 02:14 GMT

> How do you scan in xp home edition if you are using a hp 4315 all-in-one?

By following the instructions in the manual that came with the scanner.

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Bruce Chambers

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