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Windows Forum / Windows XP / New Users / May 2008Q about D:\System Volume Information folder
I have two, physically separate hard disk drives (C and D). Virus scan detected infection in D:\system volume information folder. This folder (hidden folder) cannot be opened. How can I remove infected files from volume information folder? Jorge Is there a Windows XP on that drive? The virus may be inside a Restore Point. To gain access to the folder with any Windows XP version you can use the cacls command at the Command Prompt: cacls "d:\System Volume Information" /E /G YourUserName:F How to gain access to the System Volume Information folder http://support.microsoft.com/kb/309531 John > I have two, physically separate hard disk drives (C and D). > Virus scan detected infection in D:\system volume information folder. > This folder (hidden folder) cannot be opened. > How can I remove infected files from volume information folder? > Jorge Thanks John, The restore was turned off quite a while ago because I use True Image backup system. So, I assume that the infection might not matter now. Is that correct? BTW, I have another related question. I found that both C and D drives have its own System Volume folders. I understand that restore only matters to C-drive not to D-drive. If so, I would rather delete D:\system volume? Can I do that? If so, how? Thanks. Jorge > Is there a Windows XP on that drive? The virus may be inside a Restore > Point. [quoted text clipped - 14 lines] >> How can I remove infected files from volume information folder? >> Jorge > Thanks John, > > The restore was turned off quite a while ago because I use True Image > backup system. Not a good idea. True image is an excellent product, and using it for backup is a good thing to do. But I recommend that you keep System Restore on anyway. System Restore is not a substitute for backup, and can (and should) exist alongside it. System Restore is a tool for restoring the operating system to the state it was a few days (or a week or two at most) ago. It's meant to be a quick and easy way to recover from an error you made recently. > So, I assume that the infection might not matter now. > Is that correct? [quoted text clipped - 4 lines] > If so, I would rather delete D:\system volume? > Can I do that? Yes. > If so, how? Turn off System Restore on D:. That will delete the restore points there.  SignatureKen Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup Jorge Right click on the System Volume Information Folder on your D drive and select Properties. If it is not being monitored by System Restore then there should be no contents i.e. 0 bytes. Do not delete the folder. SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Thanks John, > [quoted text clipped - 31 lines] >>> How can I remove infected files from volume information folder? >>> Jorge > I have two, physically separate hard disk drives (C and D). > Virus scan detected infection in D:\system volume information folder. > This folder (hidden folder) cannot be opened. > How can I remove infected files from volume information folder? Did you recently remove this virus from your system, but now find that it remains in D:\system volume information? That folder contains restore points, and a virus in a restore point is completely innocuous *unless* you restore from that restore point. The only way to remove the virus is to turn off System Restore, then turn it back on, but that will delete *all* your restore points, not just the infected one(s). Alternatively you can just wait for the infected point(s) to fall of the end of the chain--a maximum of 90 days. SignatureKen Blake, Microsoft MVP - Windows Desktop Experience Please Reply to the Newsgroup |
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