Unable to access "Change the way users log on and log off"

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milpool - 31 Jan 2005 19:43 GMT

Hi,

I get an error message that "a recently installed program has disabled the
Welcome Screen and Fast User switching. File name msGina.dll"

Can anybody help me identify this program or tell me how to remove it?

Thanks,
milpool

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Bert Kinney - 31 Jan 2005 21:15 GMT

Hi Milpool,

Do you have any idea what was installed to cause this error?
Here are a few KB Articles that may help in the mean time.

"Logon User Interface DLL Msgina.dll failed to load" error message
after you install the MS04-003 security update
http://support.microsoft.com/default.aspx?scid=kb;en-us;836683

A Discussion About the Availability of the Fast User Switching Feature
http://support.microsoft.com/default.aspx?scid=kb;en-us;294739

The "Welcome to Windows" Logon Screen Does Not Appear When You Start
the Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;817142

Signature

Regards,
Bert Kinney [MS-MVP DTS]
http://dts-l.org/

> Hi,
>
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> Thanks,
> milpool

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milpool - 31 Jan 2005 21:25 GMT

Bert,

Thanks for your reply. As it turns out, what caused the problem was Cisco
Systems VPN Dialer program.
I just needed to perform a quick registry edit and that solved the problem.
Here is a link (for anyone else that runs into this problem):
http://windowsxp.mvps.org/ginadll.htm

Thanks again for your help.

milpool

> Hi Milpool,
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> > Thanks,
> > milpool

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Bert Kinney - 31 Jan 2005 21:41 GMT

Hi,

I came across this while look at the error.
You Cannot Use Fast User Switching After You Install Cisco Systems VPN
Dialer Program
http://support.microsoft.com/default.aspx?scid=kb;en-us;829715

Glad to see you have the problem resolved.

Signature

Regards,
Bert Kinney [MS-MVP DTS]
http://dts-l.org/

> Bert,
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>>> Thanks,
>>> milpool

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Patti MacLeod - 31 Jan 2005 21:19 GMT

Hi milpool,

There are various third-party applications (Symantec's PCAnywhere and Ci?sco
VPN client, to name a couple) that replace XP's logon.
Try d/loading and running Doug Knox's XP_FixLogon.exe to restore the Welcome
screen and Fast User Switching:
http://dougknox.com/xp/scripts_desc/fix_xp_logon.htm

Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

> Hi,
>
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> Thanks,
> milpool

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