How to obtain hotfix(es in general or) for a specific problem?

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sinanarslan - urbana/champaign - 28 Apr 2006 08:27 GMT

MS says at this site this is a problem yet there is no link to the sa-called
hotfiz that solves this problem. Is this MS general way of fixing their
stuff?

http://support.microsoft.com/?kbid=909095

Can anybody please tell me how to get this hotfix?

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Carey Frisch [MVP] - 28 Apr 2006 14:29 GMT

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of
Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

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Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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| MS says at this site this is a problem yet there is no link to the sa-called
| hotfiz that solves this problem. Is this MS general way of fixing their
[quoted text clipped - 3 lines]
|
| Can anybody please tell me how to get this hotfix?

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sinanarslan - urbana/champaign - 28 Apr 2006 19:06 GMT

I did that already, but it asked me to pay $35 !!!

> To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of
> Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
[quoted text clipped - 7 lines]
> |
> | Can anybody please tell me how to get this hotfix?

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Carey Frisch [MVP] - 28 Apr 2006 19:14 GMT

If you call concerning that particular hotfix, Microsoft
will waive any fee.

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| I did that already, but it asked me to pay $35 !!!

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Ron Martell - 29 Apr 2006 21:48 GMT

sinanarslan - urbana/champaign
<sinanarslanurbanachampaign@discussions.microsoft.com> wrote:

>I did that already, but it asked me to pay $35 !!!

Fees will be waived if you are calling regarding a specific hotfix,
provided you can satisfy the Microsoft support person that you have
the *exact- configuration and symptoms described in the article and
not just something similar to it.

Also if you digress from the subject of the hotfix and start asking
about other support related matters then the call will be considered
chargeable.

Good luck

Ron Martell Duncan B.C. Canada

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Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

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