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Windows Forum / Windows XP / Performance and Maintainance / April 2006

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Time Sync error message

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BJIM - 28 Apr 2006 18:15 GMT
What is wrong when I get the message: " An error aoccurred getting the status
of the last synchornization.The RPC Server is unavailable"?  This is on the
"Internet Time" Tab.

All the latest updates, virus sweeps have been done.  XP Prof  edition.

I have tried different time servers and I can ping most of them.

I'm out of ideas.  

Thanks in advance.
Reply to this Message
Wesley Vogel - 28 Apr 2006 19:41 GMT
Make sure that the Windows Time service is running.

Open Services...
Start | Run | Type:   services.msc   | Click OK |
Scroll down to and double click Windows Time |
If the Startup type is Disabled, set it to Automatic or Manual |
Start the service by clicking the Start button | When the service starts,
close Services

Try to update the time again.

Signature

Hope this helps.  Let us know.

Wes
MS-MVP Windows Shell/User

> What is wrong when I get the message: " An error aoccurred getting the
> status of the last synchornization.The RPC Server is unavailable"?  This
[quoted text clipped - 7 lines]
>
> Thanks in advance.
Reply to this Message
BJIM - 29 Apr 2006 01:00 GMT
That must be the problem.  I don't have a service called "Windows Time".

So how do I create a service like that?

Bjim

> Make sure that the Windows Time service is running.
>
[quoted text clipped - 18 lines]
> >
> > Thanks in advance.
Reply to this Message
BJIM - 29 Apr 2006 02:05 GMT
I figured out something like:

"sc create w32time Windows Time"

Is that correct or close?


Reply to this Message
Wesley Vogel - 29 Apr 2006 16:02 GMT
Bjim,

I think you want to try this one...

sc create w32time

You need to use the Service Name not the Display Name.  w32time is the
Service Name for Windows Time, which is the Display Name.

If that command doesn't work, try...

sc create w32time binpath= C:\WINDOWS\System32\svchost.exe -k netsvcs

I have never used the sc create command.  I have used the sc delete command
several times.

Either way, you'll probably have to reboot.

See...
sc create
here...
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/s
c.mspx

How to Create a Windows Service Using Sc.exe
http://support.microsoft.com/?kbid=251192

If neither of those work, I can send my
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time
key.

In fact, see if you have that registry key.  Or
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\W32Time
or
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\W32Time

Signature

Hope this helps.  Let us know.

Wes
MS-MVP Windows Shell/User

> I figured out something like:
>
> "sc create w32time Windows Time"
>
> Is that correct or close?
Reply to this Message
BJIM - 30 Apr 2006 00:59 GMT
I tried all the variations but none of the "sc" commands seems to create the
service.  I did get it fixed or at least I got it pretty close.  I didn't
have access to another XP Prof machine but I did have access to an XP HOME
machine.  I exported the w32time registry entries from the "current control
set" and also from the "Controlset 001" and 002 and 003.  I then did an
import into my XP PROF machine.  

This actually created the service or maybe "unhid" it.  It seems to work ok
but after running the services.msc command and Clicking on the "Windows time"
service, I get an message window from the "Configuration Manager".  The
message is: "The specified device instance handle does not correspond to a
present device".  

Hows that for software doubletalk?

Bjim

> Bjim,
>
[quoted text clipped - 36 lines]
> >
> > Is that correct or close?
Reply to this Message
Wesley Vogel - 30 Apr 2006 01:37 GMT
I would not have messed with anything other than CurrentControlSet myself.

I didn't see anything helpful in the 20 that I looked through here.  Except
to ignore the error if the service is working.  You may have more incentive
to look through these that I do.  ;-)

The specified device instance handle does not correspond to a present device
http://www.google.com/search?as_q=&num=10&hl=en&btnG=Google+Search&as_epq=The+sp
ecified+device+instance+handle+does+not+correspond+to+a+present+device&as_oq=&as
_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=&as_r
ights=&safe=images

Do these commands show anything interesting?

sc query w32time

sc qc w32time

A little explaination on Control Sets.

[[ \ControlSet001
\ControlSet002
\CurrentControlSet

ControlSet001 may be the last control set you booted with, while
ControlSet002 could be what is known as the last known good control set, or
the control set that last successfully booted Windows NT. The
CurrentControlSet subkey is really a pointer to one of the ControlSetXXX
keys.]]
from...
What are Control Sets? What is CurrentControlSet?
http://support.microsoft.com/kb/100010

Information on Last Known Good Control Set
http://support.microsoft.com/default.aspx?scid=kb;en-us;101790

Signature

Hope this helps.  Let us know.

Wes
MS-MVP Windows Shell/User

> I tried all the variations but none of the "sc" commands seems to create
> the service.  I did get it fixed or at least I got it pretty close.  I
[quoted text clipped - 34 lines]
>> sc create
>> here...

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/s
c.mspx

>> How to Create a Windows Service Using Sc.exe
>> http://support.microsoft.com/?kbid=251192
[quoted text clipped - 19 lines]
>>>
>>> Is that correct or close?
Reply to this Message
BJIM - 30 Apr 2006 02:07 GMT
I had googled this message before I replied earlier.  Most of the entries
either gave no answer to the question or were specific to a piece of hardware
or the answer was bogus.

I did run the SC query command and got the the following:

SERVICE_NAME: w32time
       TYPE               : 20  WIN32_SHARE_PROCESS
       STATE              : 4  RUNNING
                               (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
       WIN32_EXIT_CODE    : 0    (0x0)
       SERVICE_EXIT_CODE  : 0    (0x0)
       CHECKPOINT         : 0x0
       WAIT_HINT          : 0x0

I then  ran the other command and got:

[SC] GetServiceConfig SUCCESS

SERVICE_NAME: w32time
       TYPE               : 20  WIN32_SHARE_PROCESS
       START_TYPE         : 2   AUTO_START
       ERROR_CONTROL      : 1   NORMAL
       BINARY_PATH_NAME   : C:\WINDOWS\system32\svchost.exe -k netsvcs  
       LOAD_ORDER_GROUP   :  
       TAG                : 0  
       DISPLAY_NAME       : Windows Time  
       DEPENDENCIES       :  
       SERVICE_START_NAME : LocalSystem  

Does that indicate anything to you?  It looks normal to me but then if I
knew what I was doing,  I wouldn't be asking all these questions!!!

Thanks for all your help so far.

Bjim

> I would not have messed with anything other than CurrentControlSet myself.
>
[quoted text clipped - 28 lines]
> Information on Last Known Good Control Set
> http://support.microsoft.com/default.aspx?scid=kb;en-us;101790
Reply to this Message
Wesley Vogel - 30 Apr 2006 02:29 GMT
Your Windows Time service is set to start Automatically and it is running.

Your results are the same as mine except mine is set to Manual and is
Stopped.

I wouldn't worry, it seems to be working.  ;-)  Have you rebooted to see
what happens?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>sc query w32time

SERVICE_NAME: w32time
       TYPE               : 20  WIN32_SHARE_PROCESS
       STATE              : 1  STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
       WIN32_EXIT_CODE    : 0  (0x0)
       SERVICE_EXIT_CODE  : 0  (0x0)
       CHECKPOINT         : 0x0
       WAIT_HINT          : 0x0

C:\>sc qc w32time
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: w32time
       TYPE               : 20  WIN32_SHARE_PROCESS
       START_TYPE         : 3   DEMAND_START
       ERROR_CONTROL      : 1   NORMAL
       BINARY_PATH_NAME   : C:\WINDOWS\System32\svchost.exe -k netsvcs
       LOAD_ORDER_GROUP   :
       TAG                : 0
       DISPLAY_NAME       : Windows Time
       DEPENDENCIES       :
       SERVICE_START_NAME : LocalSystem

C:\>

Signature

Hope this helps.  Let us know.

Wes
MS-MVP Windows Shell/User

> I had googled this message before I replied earlier.  Most of the entries
> either gave no answer to the question or were specific to a piece of
[quoted text clipped - 42 lines]
>> The specified device instance handle does not correspond to a present
>> device

http://www.google.com/search?as_q=&num=10&hl=en&btnG=Google+Search&as_epq=The+sp
ecified+device+instance+handle+does+not+correspond+to+a+present+device&as_oq=&as
_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=&as_r
ights=&safe=images

>> Do these commands show anything interesting?
>>
[quoted text clipped - 25 lines]
>> Wes
>> MS-MVP Windows Shell/User
Reply to this Message
Wesley Vogel - 30 Apr 2006 03:16 GMT
Oh, wow!  w32tm /register  may have been all you needed to do in the first
place.

Check out this command: w32tm /?

register - register to run as a service and add default configuration to the
registry.

unregister - unregister service and remove all configuration information
from the registry.

If you still are having problems.  Maybe run the unregister command, reboot,
run the register command and reboot.

w32tm /unregister

w32tm /register

W32tm help...
Start | Run | Paste the following line and click OK...

hh ntcmds.chm::/time_w32tm.htm

Signature

Hope this helps.  Let us know.

Wes
MS-MVP Windows Shell/User

> I had googled this message before I replied earlier.  Most of the entries
> either gave no answer to the question or were specific to a piece of
[quoted text clipped - 42 lines]
>> The specified device instance handle does not correspond to a present
>> device

http://www.google.com/search?as_q=&num=10&hl=en&btnG=Google+Search&as_epq=The+sp
ecified+device+instance+handle+does+not+correspond+to+a+present+device&as_oq=&as
_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=&as_r
ights=&safe=images

>> Do these commands show anything interesting?
>>
[quoted text clipped - 25 lines]
>> Wes
>> MS-MVP Windows Shell/User
Reply to this Message
BJIM - 30 Apr 2006 03:46 GMT
UNBELIVEABLE!!

Solves the problem completely.  Wes, you and I are now in a class by
ourselves.  I would be willing to bet that 99% of  the certified XXXX's in
the world don't know about this one.

Bjim

> Oh, wow!  w32tm /register  may have been all you needed to do in the first
> place.
[quoted text clipped - 97 lines]
> >> Wes
> >> MS-MVP Windows Shell/User
Reply to this Message
Wesley Vogel - 30 Apr 2006 16:58 GMT
And the 1% who do are wondering, "Who are those guys?"  ;-)

Keep having fun, Bjim.

Signature

Hope this helps.  Let us know.

Wes
MS-MVP Windows Shell/User

> UNBELIVEABLE!!
>
[quoted text clipped - 79 lines]
>>>> The specified device instance handle does not correspond to a present
>>>> device

http://www.google.com/search?as_q=&num=10&hl=en&btnG=Google+Search&as_epq=The+sp
ecified+device+instance+handle+does+not+correspond+to+a+present+device&as_oq=&as
_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=&as_r
ights=&safe=images

>>>> Do these commands show anything interesting?
>>>>
[quoted text clipped - 25 lines]
>>>> Wes
>>>> MS-MVP Windows Shell/User
Reply to this Message
BJIM - 30 Apr 2006 03:19 GMT
Yeah, I have rebooted a couple of times.  I suppose you're right not to
worry.  It's just an intellectual thing with me. It seems if there wasn't any
thing wrong why woud there be this kind of warning?  

Oh well, maybe this is one of those things that only the software elite are
privledged to know about.  

Thanks so much for your help.

Bjim

> I had googled this message before I replied earlier.  Most of the entries
> either gave no answer to the question or were specific to a piece of hardware
[quoted text clipped - 32 lines]
>
> Bjim
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