I'm replying here because clicking on "NEW" gets me nowhere.  

I have the following questions:
1) Why is MS losing my forwarded mail regarding a case?
2) Why is Hotmail flagging the following letter to managers@microsoft.com as
spam?
3) Why am I running at 100% cpu utilization for anything other than form
fields (as in this)?
4) How can I get the hotfix mentioned below?
5) Both links (email & address) provided by MS seem to be invalid

(the following has been edited for space)

To: managers@microsoft.com
Date: Mon, 30 Oct 2006 18:03:21 -0500

What follows below the "-----" is the message I forwarded to
compmail@microsoft.com.  I am sending this to you because the first one I
sent on Oct 27th was, at best, miis-sent.  Could you please look into the
problem I am having with cpu usage?  It almost seems as though memory is
leaking everywhere.  I usually have only one or two programs running in the
foreground at any given time (IE or Firefox and Outlook Express). In the
background, I have a firewall (ZoneAlarm), anti-virus software (AVG from
Grisoft) and (usually) an anti-spam program (eweido).   For the most part, I
run IE with activeX & plug-ins disabled.  I have no viruses nor spamware on
my system.  In fact, it is virtually empty right now.

------------------------------------------------------------------------------------------------
CASE_ID_NUM: SRZ061025002720

MESSAGE:

I forwarded the following on Oct 27th.  It is in one of my hotmail folders.  
Because I don't want to start cursing like a maniac, what follows is the
original message I forwarded.

Hi Rashmi,

The article that mentions a hotfix:

http://support.microsoft.com/kb/890582/en-us

my user32.dll is dated Mar 2, 2005
my win32k.sys is dated May 10, 2005

Problem:
1) cpu usage is virtually always at 100%, with majority of percentage (50+%)
being taken by program in the forefront, services, and/or DPCs).
2) when running sound (Window Media Player and/or offline games), the sound
'skips/stutters', consumes all usage and either requires waiting anywhere to
a 1/2 hour or a cold boot (pulling the plug) to regain control
3) when cpu usage is 100%, web pages take anywhere from 1 to 5 minutes to
load; programs take longer
4) minimized & closed windows leave 'ghosts' (the screen isn't immediately
refreshed)
5) when I 'Restart', rather than 'Turn off', the computer, programs in the
'startup' folder do not always take, so I now start all programs (outlook,
ie, anti-spyware, etc.) manually.

All of the above occurs at least 85% of the time (I am logged onto my
computer at least 12 hours/day).

When I run chkdsk from a dos prompt, I get the following message:
....
security descriptor verification completed
chkdsk discovered file space marked as allocated in the volume bitmap
Windows found problems in the file system

If I run chkdsk/f when I reboot, it finds no problems.

Sys Info:
Compaq Presario 5000 (bought in 2001), Pentium 4 1.5 gHz, 256 RAM,
pagefile.sys set from 512-1024, nVidia Vanta LT, Windows XP Home SP2,
optimum online cable connection

===============
Where the World Once Stood
the blades of grass
cut me still