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Windows Forum / Windows XP / Performance and Maintainance / April 2007can't access personal files from desktop
xp seems to work, not too slow, but whenever I click on direct access icons to my documents or try to access them through the start menu or task bar, the screen goes blank ( but leaves wallpaper intact). All the icons and taskbar return after a couple of seconds without opening the appropriate window. Direct access to programs such as adobe, nero are unaffected. Control panel is affected. I've also found a sinister undeleteable file which contains a file which contains a file etc. ad nauseum. I've learnt to live with it and rename it empty...would that have anything to do with it? Panda antivirus scans and cheerfully announces all is well. Time to reload windows xp or is there a solution? > xp seems to work, not too slow, but whenever I click on direct access icons > to my documents or try to access them through the start menu or task bar, the [quoted text clipped - 9 lines] > > Time to reload windows xp or is there a solution? GOT TO GET THE TERMINOLOGY RIGHT FIRST... > xp seems to work, not too slow, but whenever I click on direct access icons > to my documents or try to access them through the start menu or task bar, the [quoted text clipped - 9 lines] > > Time to RE INSTALL windows xp or is there a solution? By the way how does one sort the wheat from the ".exe" chaff in the task manager? thanks Does the Event Viewer give any errors? Does it even run? Start > Run > type "%SystemRoot%\system32\eventvwr.msc /s" without the quotes. ern. > GOT TO GET THE TERMINOLOGY RIGHT FIRST... > [quoted text clipped - 16 lines] > > thanks The event viewer does run and does show errors in the application and system subfolders. In the application subfolder there are userenv warnings and errors described as application hang, application error, and messenger mainly. The errors in the system subfolder originate in the service control manager. What to do? I had someone take a look at the tower and by deactivating the firewall and "truprevent" functions in the Panda 2007 antivirus, the problem seems to have stopped, but the computer is still sluggish. I've always had them activated, why would they cause this problem know? should I look for other causes? thanks for your interest Alde > Does the Event Viewer give any errors? Does it even run? > Start > Run > type "%SystemRoot%\system32\eventvwr.msc /s" without the [quoted text clipped - 28 lines] > > > > thanks Sorry for the delay, alde, malware can cause problems with security applications, firewall, antivirus etc. Coupled with your discovery of the mystery folder I suggest that is the problem. You may be able to clean the system rather than reinstall but.. Do the symptoms persist in Safe Mode? You could also try deleting the folder in safe mode and also perform a virus scan. To get to Safe Mode: restart the computer and click F8 key after post until the boot menu appears, Safe Mode is at the top of the list, use the arrow keys to navigate. Safe mode looks weird but explorer works and some mouse functions are missing. Hth, ern. > The event viewer does run and does show errors in the application and system > subfolders. In the application subfolder there are userenv warnings and [quoted text clipped - 42 lines] > > > > > > thanks ernie, I've tried getting into safe mode by pressing f8 when booting, but I get a screen simply asking me which drive I would like to boot from, there is no safe mode option. Any hints? Is safe mode documented in microsoft help in order to guide me? thanks again > Sorry for the delay, alde, malware can cause problems with security > applications, firewall, antivirus etc. Coupled with your discovery of the [quoted text clipped - 68 lines] > > > > > > > > thanks Sorry, alde, I should have said click F8 repeatedly, as fast as you like. I hope this helps you to get to Safe Mode. ern. > ernie, > I've tried getting into safe mode by pressing f8 when booting, but I get a [quoted text clipped - 76 lines] > > > > > > > > > > thanks |
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