DVD WRITERS NOT RECOGNISED BY WINDOWS (DEVICE ERRORS)

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ChrisH2509 - 30 May 2007 17:05 GMT

Hi, I hope that somebody can help me with this.
I have a Dimension 4500 2.4Mhz on XP Home Ed 2002 SP2.
I have two DVD writers that suddenly stopped working one day, for no apparent
reason.
They show up OK in setup. In devices they both show correctly but both with
the yellow exclamation mark " ! " for some reason. They do not show in
Windows Explorer, in DOS or any other software.
Power is OK, drivers installed OK, have swapped drives and leads and no
change. The drives used to show as E: and F:, as I have C: and D: for hard
drives. Now there is simply no E: or F: or anything else outside the hard
drives. Tried the writers individually in case of clash but no joy, switched
masters to slaves, etc.
Looked at ASPI, various versions. Nothing doing.
Very annoying, would appreciate any suggestions as I am temporarily out of
ideas after many days of work on the problem. Not looking to re-load XP as
it never works easily and would probably end up in re-doing the whole
computer which would take months that I cannot afford. Its starting to fell
ike a hardware problem but I suppose could still be either.
thanks, Chris 30/05/07

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Leonard Grey - 30 May 2007 18:25 GMT

Hi Chris:

In Device Manager, uninstall each drive then reboot your computer.
Windows will recognize the drives on reboot and install drivers.

---
Leonard Grey
Errare humanum est

> Hi, I hope that somebody can help me with this.
> I have a Dimension 4500 2.4Mhz on XP Home Ed 2002 SP2.
[quoted text clipped - 15 lines]
> ike a hardware problem but I suppose could still be either.
> thanks, Chris 30/05/07

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Grand_Poobah - 30 May 2007 19:56 GMT

Leonard:

Could it also be possible (if both the burners are on the same IDE port)
that the IDE port has gone bad? Switching master/slave around implies
that they might be.

GP

--->

> Hi Chris:
>
[quoted text clipped - 31 lines]
>> ike a hardware problem but I suppose could still be either.
>> thanks, Chris 30/05/07

Reply to this Message

Leonard Grey - 30 May 2007 20:23 GMT

Could very well be, GP. Could very well be. But I always like to try the
easy solutions first, if only to rule them out.

---
Leonard Grey
Errare humanum est

> Leonard:
>
[quoted text clipped - 40 lines]
>>> ike a hardware problem but I suppose could still be either.
>>> thanks, Chris 30/05/07

Reply to this Message

ChrisH2509 - 31 May 2007 10:55 GMT

PROBLEM NOW FIXED... - Hi Leonard, thanks for replying, and GP... The IDE
ports and leads were fine, I just switched everything around to rule that
problem out. And the drivers re-loaded did not make any difference.
Apparently there was a Microsoft fix that I was not aware of, so a known
problem, for ref to others the URL for the fix is:
http://support.microsoft.com/default.aspx/kb/314060. Cheers, Chris

>Could very well be, GP. Could very well be. But I always like to try the
>easy solutions first, if only to rule them out.
[quoted text clipped - 8 lines]
>>>> ike a hardware problem but I suppose could still be either.
>>>> thanks, Chris 30/05/07

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