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Windows Forum / Windows XP / Performance and Maintainance / July 2007Obtaining a Hotfix from Microsoft
I have the issue described in "Sounds do not play after you resume Windows from hibernation on a computer that is running Windows XP Service Pack 2". This is KB892559. The article states: "A supported hotfix is now available from Microsoft...contact Microsoft Product Support Services to obtain the hotfix...visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support." As you can see, this is a generic 'Contact Us' page. Apparently, I am only able to "Contact a support professional by phone or e-mail for help" if I purchased the product separately, otherwise I have to contact my OEM. Here's the problem: My OEM (Dell) says it does not supply or support Windows hotfixes - I have to get them from Microsoft. But Microsoft won't even talk to me unless I pay them $59.00. Rock? Hard place? How do I get this hotfix? I'll stop using Hibernation before I'll pay 59 bucks. Thanks for your help. M and D is this what you were looking for http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013 peter I have the issue described in "Sounds do not play after you resume Windows from hibernation on a computer that is running Windows XP Service Pack 2". This is KB892559. The article states: "A supported hotfix is now available from Microsoft...contact Microsoft Product Support Services to obtain the hotfix...visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support." As you can see, this is a generic 'Contact Us' page. Apparently, I am only able to "Contact a support professional by phone or e-mail for help" if I purchased the product separately, otherwise I have to contact my OEM. Here's the problem: My OEM (Dell) says it does not supply or support Windows hotfixes - I have to get them from Microsoft. But Microsoft won't even talk to me unless I pay them $59.00. Rock? Hard place? How do I get this hotfix? I'll stop using Hibernation before I'll pay 59 bucks. Thanks for your help. M and D Exactly - and I do not have a Software Assurance Agreement, Professional Contract , TechNet Subscription, MSDN Subscription or a MSPP (Microsoft Partner Program). M and D > is this what you were looking for > http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013 [quoted text clipped - 23 lines] > > M and D How do you think Gates gets richer and richer? His OS breaks your computer with one hotfix and makes you pay for another to "unfix" it. ;) GP ---> > Exactly - and I do not have a Software Assurance Agreement, Professional Contract , TechNet Subscription, MSDN Subscription or a MSPP (Microsoft Partner Program). > [quoted text clipped - 27 lines] >> >> M and D Could try: Hotfix information request https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix  Signature==================================== TaurArian [MS-MVP] 2005-2008 - Australia ==================================== How to make a good post: http://www.dts-l.org/goodpost.htm Defending your machine: http://defendingyourmachine2.blogspot.com/ http://taurarian.mvps.org/index.htm Emails will not be acknowledged - please post to the newsgroup so all may benefit. I have the issue described in "Sounds do not play after you resume Windows from hibernation on a computer that is running Windows XP Service Pack 2". This is KB892559. The article states: "A supported hotfix is now available from Microsoft...contact Microsoft Product Support Services to obtain the hotfix...visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support." As you can see, this is a generic 'Contact Us' page. Apparently, I am only able to "Contact a support professional by phone or e-mail for help" if I purchased the product separately, otherwise I have to contact my OEM. Here's the problem: My OEM (Dell) says it does not supply or support Windows hotfixes - I have to get them from Microsoft. But Microsoft won't even talk to me unless I pay them $59.00. Rock? Hard place? How do I get this hotfix? I'll stop using Hibernation before I'll pay 59 bucks. Thanks for your help. M and D I'll try that and report back with the results. M and D > Could try: > Hotfix information request [quoted text clipped - 22 lines] > > M and D Well whadaya know - I got an e-mail with the hotfix within a few hours. Thanks! I'll try that and report back with the results. M and D "TaurArian [MS-MVP]" <taurarianREMOVECAPS@gmail.com> wrote in message news:u15o7tM0HHA.5380@TK2MSFTNGP04.phx.gbl... > Could try: > Hotfix information request [quoted text clipped - 22 lines] > > M and D M & D This bit is the relevant part of the KB Article. Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question I was provided with a Hotfix free of charge for a generic OEM copy after telephoning Microsoft UK! However, you should check the Hotfix is not included in a later Windows Update before making the telephone call. SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Well whadaya know - I got an e-mail with the hotfix within a few > hours. Thanks! [quoted text clipped - 44 lines] >> >> M and D Thanks Gerry, I already received the hotfix from Microsoft, and with no need to fork over $59 and then hope someone else will decide that yes, you really are entitled to receive that hotfix free of charge. M and D >M & D > [quoted text clipped - 58 lines] >>> >>> M and D M and D I did realise you had already got the Hotfix. I just wanted to end your thread on a more positive note so that others are not dissuaded from making a call. After having made the call you can refuse to pay but I don't recall it being suggested at any point that I would have to pay. SignatureRegards. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Thanks Gerry, I already received the hotfix from Microsoft, and with > no need to fork over $59 and then hope someone else will decide that [quoted text clipped - 78 lines] >>>> >>>> M and D I got a special URL from someone in this group from which I was able to order the hotfix by simply filling out a form, without speaking to anybody or so much as hunting for my wallet. I'm not so sure I was entitled to obtain the hotfix this way, but I got it anyway. Otherwise, I would have to give my credit card number up front and then hope my explanation of my symptoms convinced Microsoft of the need for the hotfix so my credit card would not be charged. --- Leonard Grey Errare humanum est > M and D > > I did realise you had already got the Hotfix. I just wanted to end your > thread on a more positive note so that others are not dissuaded from > making a call. After having made the call you can refuse to pay but I > don't recall it being suggested at any point that I would have to pay. Well, so much for my alter ego. --- Leonard Grey Errare humanum est > I got a special URL from someone in this group from which I was able to > order the hotfix by simply filling out a form, without speaking to [quoted text clipped - 16 lines] >> but I don't recall it being suggested at any point that I would have >> to pay. |
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