win-xp error message during shutdown

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SP - 29 Oct 2007 02:01 GMT

during shutdown my laptop with Win XP gives following message realted to
reference memory the code:0x747C4F31.WHAT DOES IT MEAN HOW TO RETIFY IT?

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Leonard Grey - 29 Oct 2007 03:18 GMT

It will be easier to help if you can tell us the complete text of the
message.

---
Leonard Grey
Errare humanum est

> during shutdown my laptop with Win XP gives following message realted to
> reference memory the code:0x747C4F31.WHAT DOES IT MEAN HOW TO RETIFY IT?

Reply to this Message

SP - 29 Oct 2007 03:44 GMT

hi
as requested i am giving the exact message appearing :

“The instruction at 0x747C4F31 referenced memory at 0x00000000C.The memory
could not be read.
Click OK to terminate the program.”

regards
SP

> It will be easier to help if you can tell us the complete text of the
> message.
[quoted text clipped - 5 lines]
> > during shutdown my laptop with Win XP gives following message realted to
> > reference memory the code:0x747C4F31.WHAT DOES IT MEAN HOW TO RETIFY IT?

Reply to this Message

Leonard Grey - 29 Oct 2007 04:31 GMT

Something running in the background at the time you are shutting down is
causing the problem. [You should close all open programs before you
shutdown your computer and remove any disks in disk drives.]

Event Viewer may provide the answer or some valuable information.

"How to view and manage event logs in Event Viewer in Windows XP"
http://support.microsoft.com/kb/308427

See especially "How to interpret an event"

Something else to try is to start your computer in Safe Mode and then
shutdown normally. If you don't have the problem, then something
starting with your computer is probably causing the problem.

---
Leonard Grey
Errare humanum est

> hi
> as requested i am giving the exact message appearing :
[quoted text clipped - 15 lines]
>>> during shutdown my laptop with Win XP gives following message realted to
>>> reference memory the code:0x747C4F31.WHAT DOES IT MEAN HOW TO RETIFY IT?

Reply to this Message

Gerry - 29 Oct 2007 10:26 GMT

SP

Can you please post a complete copy of the Error Report i.e. one with
all the bels and whistles?

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Download and install the User Profile Hive Cleanup Service
Download details: User Profile Hive Cleanup Service
http://snipurl.com/5b61

UPHClean v1.5e readme.txt
http://snipurl.com/ko8m

Signature

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> hi
> as requested i am giving the exact message appearing :
[quoted text clipped - 16 lines]
>>> realted to reference memory the code:0x747C4F31.WHAT DOES IT MEAN
>>> HOW TO RETIFY IT?

Reply to this Message