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Windows Forum / Windows XP / Performance and Maintainance / December 2007Remove Service Pack 2 From Computer
I attempted to follow procedures to remove SP 2 up to the the one listed below. Configure computer to start from CD drive or DVD Drive. How does one accomplish such? Robert Robersabel@aol.com > I attempted to follow procedures to remove SP 2 up to the the one > listed below. > > Configure computer to start from CD drive or DVD Drive. How does > one accomplish such? First - why are you attempting to *remove* Service Pack 2 [for Windows XP *I assume*...]? That seems... strange. Second - what/where are these 'procedures' from which you are supposedly quoting? Removing Service Pack 2 - unless it came integrated into your installation - is as simple as going into Add or Remove Programs control panel and finding the update and removing it. If you are trying/paraphrasing: How to remove Windows XP Service Pack 2 from your computer http://support.microsoft.com/kb/875350 ... under the section (last method) entitled: "Use Recovery Console"... simply read the entire note: "Note Your computer must be configured to start from the CD drive or the DVD drive. For more information about how to configure your computer to start from the CD drive or the DVD drive, see the documentation that came with your computer or contact the computer manufacturer." Which basically means you have to go into the System BIOS (nothing to do with Windows - when you first turn on your computer - watch carefully for "Press xxx to enter System Setup..." or something similar and press whatever key/key combination it gives you.)  SignatureShenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html > First - why are you attempting to *remove* Service Pack 2 [for Windows XP *I > assume*...]? That seems... strange. Reason: To remove/reinstall SP 2. > Second - what/where are these 'procedures' from which you are supposedly > quoting? http://support.microsoft.com/KB/875350. > Removing Service Pack 2 - unless it came integrated into your installation - > is as simple as going into Add or Remove Programs control panel and finding > the update and removing it. The directions provide 4 ways to remove Windows Service Pack 2. The first option describes removing by accessing the Control Panel. After many years of computer experience I discovered a first in my wife's computer...The Control Panel option is missing. Robert Allow me to describe what occurred since yesterday. My wife brought to my attention when she started her computer the following message: Persistence module has encountered a problem and needs to close Below the message there are two options...report the problem and don't report Obviously I chose report. Attempts to enter the update page proved futile. The following message is displayed: Network policy settings prevent you from using this web site to get updates for your computer Error no. 0X8DDD0003 I attempted to remove/reinstall SP 2. The first three attempts identified in KB/875350 would not successfully remove SP 2. Robert Why do you think removing SP 2 will solve this problem? --- Leonard Grey Errare humanum est > Allow me to describe what occurred since yesterday. > [quoted text clipped - 17 lines] > > Robert Her computer has three major problems and a message during every startup: System restore will not preceed 29 December No access to udate page No access to Control Panel Persistence module has encountered a problem and needs to close. If you have a better suggestion I would appreciate the answer. Robert > Why do you think removing SP 2 will solve this problem? > [quoted text clipped - 23 lines] > > > > Robert "System restore will not preceed 29 December" Don't know what that means - for help with System Restore (which was not introduced with SP 2) start here: http://bertk.mvps.org/html/srfail.html "No access to u[p]date page" What 'update page' are you referring to? If you are referring to Microsoft or Windows Update (both of which predate SP 2), ask in the newsgroup for Windows Update. "No access to Control Panel" Exactly what happens when you try to open Control Panel? "Persistence module has encountered a problem and needs to close." What program is giving you this message? Have you considered the possibility of a virus or other type of infection? Do you have any clues as to what might have caused these problems? Does Event Viewer provide any information? --- Leonard Grey Errare humanum est > Her computer has three major problems and a message during every startup: > [quoted text clipped - 34 lines] >>> >>> Robert > Her computer has three major problems and a message during every startup: > [quoted text clipped - 4 lines] > > If you have a better suggestion I would appreciate the answer. It's not even a matter of a better suggestion. It is *highly* unlikely that removing SP2 will have any effect on these problems. Not having access to Control Panel is highly suggestive of your being infected with malware. I recommend that you begin troubleshooting by going to MVP Malke's malware removal site at http://www.elephantboycomputers.com/page2.html#Removing_Malware and following the instructions there. > > Why do you think removing SP 2 will solve this problem? > > [quoted text clipped - 23 lines] > > > > > > Robert SignatureKen Blake, Microsoft MVP Windows - Shell/User Please Reply to the Newsgroup > Allow me to describe what occurred since yesterday. > [quoted text clipped - 17 lines] > > Robert Hi Robert, Please make sure the machine is clean first then we need more info about your Operating system version, is it XP Home or XP Pro, how many users on this machine and their accounts nature/privileges?. Go through these Cleaning steps: 1... First, try to clean up your caches, Internet files and delete cookies by doing this: Click Start >> Control Panel >> Double click Network and Internet Connections >> Double click Internet Options. On the IE properties windows you will see these Tabs: General | Security | Privacy | Content | Connections | Programs | Advanced Under General Tab clear your History, Internet Files and Cookies. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. Then click on Programs Tab and click Manage Add-Ons and Disable all non Verified Add-Ons (You should Renable them later one-by-one and see the culprit and update it or remove it. How to manage Add-Ons: http://support.microsoft.com/kb/883256 Scan for malware from here: SuperAntispyware - Free http://www.superantispyware.com/superantispywarefreevspro.html RootkitRevealer v1.71 By Bryce Cogswell and Mark Russinovich http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx Run a scan from here on-line: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym http://www3.ca.com/securityadvisor/virusinfo/scan.aspx Download Avast Cleaner (offline scanner) from here: http://www.avast.com/eng/avast-virus-cleaner.html Lots of tools to download and disinfect your machine (offline scanner): http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ After the scan run disk cleanup on your drive. Please copy and paste the following into a Notepad and safe as Reg.bat on your Desktop then double click the Reg.bat to execute it and click "YES" to register the Required DLLs for the windows updates engine. regsvr32 Msxml.dll regsvr32 Msxml2.dll regsvr32 atl.dll regsvr32 wuapi.dll regsvr32 inetcomm.dll regsvr32 wups.dll regsvr32 wuaueng.dll regsvr32 wucltui.dll regsvr32 wuweb.dll regsvr32 MSXML3.dll regsvr32 cryptsvc.dll regsvr32 dssenh.dll regsvr32 qmgr.dll regsvr32 wuapi.dll regsvr32 qmgrprxy.dll regsvr32 wups2.dll net start wuauserv You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error http://support.microsoft.com/kb/836941 You may receive an error message when you search for available updates on the Windows Update Web site or on the Microsoft Update Web site http://support.microsoft.com/?kbid=883821 Open a Notepad, customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in: eventvwr.msc click [OK] you will get the Event viewer control Panel. click on each of these: Application System Security Look in the right Pane/window for error message with red (X) or Yellow exclamation mark /!\ , double click each one to get more info about the causer. On the Event error properties message you will see: Up Arrow Down arrow Two pages Click on the two pages to copy the error message then bring up the Notepad you opened earlier and right click on the first line and select Paste from the list, this will paste the error message on a Notepad. Please don't duplicate the error message one of each kind will be sufficient. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us Please we need just the error messages with Red (X) and don't repeat the error, just one of each kind and post them back in your next post. HTH. nass --- http://www.nasstec.co.uk > Click Start >> Control Panel >> Double click Network and Internet As stated in a previous entry...Start>Settings>NO Control Panel available Robert > > Click Start >> Control Panel >> Double click Network and Internet > > As stated in a previous entry...Start>Settings>NO Control Panel available > > Robert Did Ya <G>. Restore control panel - see line 256 at : http://www.kellys-korner-xp.com/xp_tweaks.htm Another the registry by opening a run command and type in: regedit click [OK] and on the Registry editor locate this Key: [-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer = In the right pane/Window locate this "NoControlPanel" Edit if the Folder Option is set to 1 set it to Zero. [-]HKEY_LOCAL-MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer = In the right pane/Window locate this "NoControlPanel" Edit if the Folder Option is set to 1 set it to Zero. Let us know with the rest of the info is it XP H or Pro?. HTH. nass ---- http://www.nasstec.co.uk > Did Ya <G>. > Restore control panel - see line 256 at : > http://www.kellys-korner-xp.com/xp_tweaks.htm No action > Another the registry by opening a run command and type in: > regedit click [OK] and on the Registry editor locate this Key: [quoted text clipped - 7 lines] > HTH. > nass Both previously set at Zero... XP Home Appreciate all the avenues suggested, but is there a way to uninstall XP Service Pack 2 with out the means i.e. No Control Panel, etc? Please note I have two other computers. Went in Add/Remove Programs. Could not locate "Windows AP Service Pack 2." Seems if the bad computer had the Control Panel, I would not accomplish much without said title. They both have SP 2. Robert > > Did Ya <G>. > > Restore control panel - see line 256 at : > > http://www.kellys-korner-xp.com/xp_tweaks.htm Rebooted and restored Control Panel. However when open Add or Remove Programs there is not one entry identifying Windows. Robert > > > Did Ya <G>. > > > Restore control panel - see line 256 at : [quoted text clipped - 4 lines] > > Robert Click on Show all Updates check box at the top right Corner of the Add/Remove Programs. > > Did Ya <G>. > > Restore control panel - see line 256 at : [quoted text clipped - 27 lines] > > Robert I cannot see how the removal of the SP2 will help, you need to see what is screwing up on this machine, this looks kind of Viral infection took complete control on your machine and disallowing you from accessing even the basic stuff!. Try this tool, but please read first and try other options before heading to the removal of SP2 like running the Hijack this and send the log to one of many forums for analysis. http://www.ccleaner.com Please read the help file to understand how to use this tool. Right click the start Button and select properties, on the Taskbar and start menu properties click on Customize button and then click on advanced tab, scroll down and make sure the Control panel display is set as Display as link not To Not display display this Item. Did you tried in Safe Mode?. Download the Hijackthis and send the report to one of many forums for analysis and troubleshooting: http://www.merijn.org/index.php When all else fails, HijackThis v2.0.2 (http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. Post your log to http://aumha.net/viewforum.php?f=30, http://castlecops.com/forum67.html, http://forums.subratam.org/index.php?showforum=7, or other appropriate forums for expert analysis, not here. HTH. Let us know how it is going. nass ---- http://www.nasstec.co.uk > Did Ya <G>. > Restore control panel - see line 256 at : [quoted text clipped - 11 lines] > Option is set to 1 set it to Zero. > Let us know with the rest of the info is it XP H or Pro?. Robersabel wrote: > No action > [quoted text clipped - 10 lines] > the bad computer had the Control Panel, I would not accomplish much > without said title. They both have SP 2. Robersabel wrote: > Rebooted and restored Control Panel. However when open Add or > Remove Programs there is not one entry identifying Windows. Did the machines *come with* SP2 installed already or did you have to update them later to SP2? SP2 was released in 2004. If you got the computer after September 2004, there is a distinct possibility you will *not* be uninstalling SP2 anyway. It likely came installed (integrated) into the OS. Also - from reading your symptoms - it's not going to help. Please note that you could - if you think uninstalling/installing SP2 would help - just install SP2 again without uninstalling. It will replace any corrupt/changed files and be pretty much like uninstalling/installing it anew (SP2 that is.) If this: c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe Doesn't exist - the chances of uninstalling it are slim at best. Better to install SP2 anew and see if that helps and then - you will have what you need in Add or Remove Programs control panel. SignatureShenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html Presuming you mean SP 2 for Windows XP, why on earth would you want to do this? Not only will you be severely decreasing the security of your computer, you won't be able to obtain updates from Microsoft, including critical security updates. In addition, much if not most of recent software requires SP 2. --- Leonard Grey Errare humanum est > I attempted to follow procedures to remove SP 2 up to the the one listed below. > [quoted text clipped - 3 lines] > Robert > Robersabel@aol.com |
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