Sluggish Performance

> I have a Dell with a Pentium 4. Lately 15-20 minutes after start up it
> becomes really slow, even typing this now the characters do not appear right
[quoted text clipped - 6 lines]
>
> Jon

How many Disk space you have on the system?.
How many RAM you have on the system?.
Can you use Task manager to see which process using the most of the CPU
usage?.

Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs

| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Windows memory: A whirlwind tour
http://www.ibm.com/developerworks/library/j-memusage/
Quick Guide to Monitoring Memory
http://windowsitpro.com/article/articleid/76098/jsi-tip-4792-evaluating-memory-a
nd-cache-usage.html
How to speed your PC:
http://www.blackviper.com/WinXP/supertweaks.htm

Run disk clean up and then run this command:
sfc /scannow

Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH.
nass
---
http://www.nasstec.co.uk

Reply to this Message

Jon - 20 Apr 2008 03:41 GMT

Hi nass, Thanks for your response. Here is the information you requested:

Event Type:    Error
Event Source:    Automatic LiveUpdate Scheduler
Event Category:    Scheduler Events
Event ID:    101
Date:        4/19/2008
Time:        11:22:15 AM
User:        NT AUTHORITY\SYSTEM
Computer:    JP-1
Description:
Information Level: error

Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1000
Date:        4/9/2008
Time:        4:44:08 PM
User:        N/A
Computer:    JP-1
Description:
Faulting application firefox.exe, version 1.8.20080.31114, faulting module
js3250.dll, version 4.0.0.0, fault address 0x0001ec8d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 38 30 2e 33 31 31 31 34 80.31114
0030: 20 69 6e 20 6a 73 33 32 in js32
0038: 35 30 2e 64 6c 6c 20 34 50.dll 4
0040: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 31 65 63 38 0001ec8
0058: 64 0d 0a d..

Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1000
Date:        4/8/2008
Time:        11:40:33 AM
User:        N/A
Computer:    JP-1
Description:
Faulting application realplay.exe, version 11.0.0.431, faulting module
rpmn3260.dll, version 6.0.10.44, fault address 0x00020e21.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 65 61 ure rea
0018: 6c 70 6c 61 79 2e 65 78 lplay.ex
0020: 65 20 31 31 2e 30 2e 30 e 11.0.0
0028: 2e 34 33 31 20 69 6e 20 .431 in
0030: 72 70 6d 6e 33 32 36 30 rpmn3260
0038: 2e 64 6c 6c 20 36 2e 30 .dll 6.0
0040: 2e 31 30 2e 34 34 20 61 .10.44 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 32 30 65 32 00020e2
0058: 31 0d 0a 1..

Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1000
Date:        4/8/2008
Time:        11:40:33 AM
User:        N/A
Computer:    JP-1
Description:
Faulting application realplay.exe, version 11.0.0.431, faulting module
rpmn3260.dll, version 6.0.10.44, fault address 0x00020e21.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 65 61 ure rea
0018: 6c 70 6c 61 79 2e 65 78 lplay.ex
0020: 65 20 31 31 2e 30 2e 30 e 11.0.0
0028: 2e 34 33 31 20 69 6e 20 .431 in
0030: 72 70 6d 6e 33 32 36 30 rpmn3260
0038: 2e 64 6c 6c 20 36 2e 30 .dll 6.0
0040: 2e 31 30 2e 34 34 20 61 .10.44 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 32 30 65 32 00020e2
0058: 31 0d 0a 1..

Event Type:    Failure Audit
Event Source:    Security
Event Category:    Policy Change
Event ID:    615
Date:        4/17/2008
Time:        2:17:47 PM
User:        NT AUTHORITY\NETWORK SERVICE
Computer:    JP-1
Description:
IPSec Services:     IPSec Services failed to get the complete list of network
interfaces on the machine. This can be a potential security hazard to the
machine since some of the network interfaces may not get the protection as
desired by the applied IPSec filters. Please run IPSec monitor snap-in to
further diagnose the problem.

Event Type:    Error
Event Source:    DCOM
Event Category:    None
Event ID:    10005
Date:        4/19/2008
Time:        11:22:14 AM
User:        NT AUTHORITY\SYSTEM
Computer:    JP-1
Description:
DCOM got error "The service did not respond to the start or control request
in a timely fashion. " attempting to start the service LiveUpdate with
arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

Reply to this Message

nass - 20 Apr 2008 10:23 GMT

> Hi nass, Thanks for your response. Here is the information you requested:

First, is this a Laptop or Desktop and what version of XP, is it XP home or
Pro?.
What is your connection? and are you scheduling the Updates for your
Anti-virus or an Auto-updates by itself?.

Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs

| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 4/19/2008
Time: 11:22:15 AM
User: NT AUTHORITY\SYSTEM
Computer: JP-1
Description:
Information Level: error

https://forums.symantec.com/syment/board/print?board.id=endpoint_protection11&me
ssage.id=2882&page=1&format=page

Technical Issues Support
http://www.symantec.com/norton/support/selectproduct_ts.jsp
Run the LiveUpdate manually for the software.
https://forums.symantec.com/syment/board/message?board.id=115&thread.id=19135

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/9/2008
Time: 4:44:08 PM
User: N/A
Computer: JP-1
Description:
Faulting application firefox.exe, version 1.8.20080.31114, faulting module
js3250.dll, version 4.0.0.0, fault address 0x0001ec8d.
Application fails to start because js3250.dll was not foun
http://kb.mozillazine.org/Application_fails_to_start_because_js3250.dll_was_not_found

http://forums.mozillazine.org/viewtopic.php?t=636903&sid=12b7230ff71fdadf5a5547e
379bec78
http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_pare
ntId=13078&forumId=1

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/8/2008
Time: 11:40:33 AM
User: N/A
Computer: JP-1
Description:
Faulting application realplay.exe, version 11.0.0.431, faulting module
rpmn3260.dll, version 6.0.10.44, fault address 0x00020e21.

rpmn3260.dll is the scoop on RealPlayer Library as it pertains to computer
network security

Event Type: Failure Audit
Event Source: Security
Event Category: Policy Change
Event ID: 615
Date: 4/17/2008
Time: 2:17:47 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: JP-1
Description:
IPSec Services: IPSec Services failed to get the complete list of network
interfaces on the machine. This can be a potential security hazard to the
machine since some of the network interfaces may not get the protection as
desired by the applied IPSec filters. Please run IPSec monitor snap-in to
further diagnose the problem.

Open a run command and type in:
services.smc click [OK] on the services control panel Make sure the service
"IPSec Service" is running Automatically.

Also check the Power management option on your NIC that the Machine not
configured shutdown of the NIC after a period of inactivity to save power.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 4/19/2008
Time: 11:22:14 AM
User: NT AUTHORITY\SYSTEM
Computer: JP-1
Description:
DCOM got error "The service did not respond to the start or control request
in a timely fashion. " attempting to start the service LiveUpdate with
arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

This for Norton anti-virus. Does your version is up2date and current?.
http://www.eventid.net/display.asp?eventid=10005&eventno=612&source=dcom&phase=1

Download the Hijackthis and run a scan then please send me the log at the
address below:
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
Can you please send me a copy at to_you_rossREMOVETHIS@yahoo.co.uk , remove
the obvious to email me.
Let us know your progress.
nass
----
http://www.nasstec.co.uk

Reply to this Message

Jon - 25 Apr 2008 17:04 GMT

Nass, Tried several times to email this but was returned each time

Hi Nass,

The speed does seem a bit better. I did all that you asked and concerning -
HKEY_CURRENT_USER\Software

\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains = do
you have this entry my-internet.info
*=dword:00000002"""

I did not find any my-internet.info or any listing starting with those words.

Thanks,

Jon

Reply to this Message

Jon

Ashampoo Winoptimizer5

Dump it!

Signature

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> I have a Dell with a Pentium 4. Lately 15-20 minutes after start up it
> becomes really slow, even typing this now the characters do not
[quoted text clipped - 6 lines]
>
> Jon

Reply to this Message

> I have a Dell with a Pentium 4. Lately 15-20 minutes after start up it
> becomes really slow, even typing this now the characters do not appear right
> away. I've done virus scans, I use Ashampoo Winoptimizer5 to clean things up,
> I've defragged and done everything else I can think of but I'm not a pc
> wizard so am looking for some help to figure out what is wrong, any
> suggestions?

Three points:

1. You say you've done virus scans, but you didn't say what you
scanned with.

2. You say you've done virus scans, but you didn't say anything about
anti-spyware scans. Spyware is one of the leading causes of symptoms
such as you describe.

3. All Windows optimizer software is nothing but snake oil, and is far
more likely to cause a problem than to solve one. I strongly recommend
that you stay far away from Ashampoo Winoptimizer5 or anything else
like it.

Signature

Ken Blake, Microsoft MVP - Windows Desktop Experience
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