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Windows Forum / Windows XP / Performance and Maintainance / May 2008ccCommon File Problem
Recently, I turn on my computer and as Windows or any Windows app launched a pop-up appears that is trying to install ccCommon. After trying to install this file, another pop-up appears that states it can't find the file. Is there any way to correct this problem? ccCommon is part of your Norton software, so you have a question for Symantec technical support. --- Leonard Grey Errare humanum est > Recently, I turn on my computer and as Windows or any Windows app launched a > pop-up appears that is trying to install ccCommon. After trying to install > this file, another pop-up appears that states it can't find the file. Is > there any way to correct this problem? > Recently, I turn on my computer and as Windows or any Windows app launched a > pop-up appears that is trying to install ccCommon. After trying to install > this file, another pop-up appears that states it can't find the file. Is > there any way to correct this problem? Do you have Norton installed? If you do, then your Program is corrupted or your machine been compromised!. Go through these Cleaning steps: 1... Click start >> Control Panel >> Double Click Network and Internet Connections >> Double click Internet Options, on the IE Properties window you will see these Options: General | Security | Privacy | Content | Connections | Programs | Advanced . Click on General Tab (1st Tab on the left) and you will see a Button called [ Clear History ..] click on it to clear your History caches, then click on [Delete Files..] to delete Internet Files created over the time, click on [ Delete Cookies...] to delete your cookies left by visiting websites. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. = Then try to Disable the Add-Ons on your Browser somehow installed on your browser, On how to disable the Add-ons follow this: Click on Programs Tab and then click the Manage Add-Ons Button there Disable the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one later and see which is the culprit . How to manage Add-Ons: http://support.microsoft.com/kb/883256 Scan for malware from here: SuperAntispyware - Free http://www.superantispyware.com/superantispywarefreevspro.html RootkitRevealer v1.71 By Bryce Cogswell and Mark Russinovich http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx Run a scan from here on-line: http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym http://www3.ca.com/securityadvisor/virusinfo/scan.aspx Download Avast Cleaner (off-line scanner) from here: http://www.avast.com/eng/avast-virus-cleaner.html Lots of tools to download and disinfect your machine (off-line scanner): http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ Run disk clean and this command: sfc /scannow HTH. nass --- http://www.nasstec.co.uk |
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