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Windows Forum / Windows XP / Performance and Maintainance / May 2008Restore Point feature inaccessible
Using Windows XP Pro. First, I just changed out hard drives, using Western Digital program to partion and copy all from old drive. Seemed to work okay. But I just noticed that I can no longer access Restore Point feature. When I click on create a restore point, I get the following: An exception occurred while trying to run "shell32.dll,Control_RunDLL system.cpl,,4" (I think these commas are commas and not periods. It's a little hard to tell from display here.) Events display also shows Error messages having to do with Event 1000. I checked at MS, but not much info there regarding Restore Feature. I've no idea what's gone wrong and would appreciate any assistance. Thanks,  SignatureFrank88 I have a similar problem - my system restore will not work no matter what I do with it! We need help I fear............................... > Using Windows XP Pro. > [quoted text clipped - 13 lines] > > Thanks, Bizman, I just posted reply to Gerry for his consideration. If you too used WD program to install a new hard drive, contact them too, as I plan to do. SignatureFrank88 > I have a similar problem - my system restore will not work no matter what I > do with it! [quoted text clipped - 17 lines] > > > > Thanks, Frank You need to post complete copies of Error Reports not snippets from them. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. What are your anti-virus and anti-spyware arrangements. It is likely that your old restore points are unusable. Can you create new ones? Are these new ones accessible? http://bertk.mvps.org/html/createrp.html SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Using Windows XP Pro. > [quoted text clipped - 14 lines] > > Thanks, Frank, I have the exact problem, I installed the WD-HD500 and used their copy program, and how have the same issue. So far, I have not seen anything to get it fixed, but I will continue to watch this post. As for the event log, I just went into system Properties, clicked the System restore TAB, get the RUNDLL error popup, and there is no error log generated in the event log. Ray Windows XP Media Edition (Pro) > Frank > [quoted text clipped - 35 lines] > > > > Thanks, Ray, I just posted reply to Gerry for his consideration. I was just posting a reply to Bizman as well. Since you too used WD program to install a new hard drive, contact them too, as I plan to do. They did get back to me pretty quickly regarding another issue, so not bad support. I just thought to post here first. SignatureFrank88 > Frank, > [quoted text clipped - 47 lines] > > > > > > Thanks, Ray, If still there and having same problem I had, see my reply to Gerry. Try turning off all but absolutely necessary services running. Reboot normally and see if you can access System Restore. Turn off System Restore service too, if necessary. I did, when I got mad and was ready to try anything! I can't be sure that wasn't the solution. SignatureFrank88 > Frank, > [quoted text clipped - 47 lines] > > > > > > Thanks, Well, Gerry, I didn't post a "snippet," but in fact, the error message that popped up when I clicked on Restore Point in Properties Menu of My Computer. I did check Event Viewer, obviously, as noted in my post. Yes, that was a snippet. Here is the full message from Event Viewer (complete with no exclamation points). Thank you for the tip on how to copy and paste out of Event Viewer as I did not know about that. Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 5/11/2008 Time: 1:10:31 PM User: N/A Computer: (My computer) Description: Faulting application rundll32.exe, version 5.1.2600.0, faulting module srrstr.dll, version 5.1.2600.1765, fault address 0x00009765. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 72 75 6e ure run 0018: 64 6c 6c 33 32 2e 65 78 dll32.ex 0020: 65 20 35 2e 31 2e 32 36 e 5.1.26 0028: 30 30 2e 30 20 69 6e 20 00.0 in 0030: 73 72 72 73 74 72 2e 64 srrstr.d 0038: 6c 6c 20 35 2e 31 2e 32 ll 5.1.2 0040: 36 30 30 2e 31 37 36 35 600.1765 0048: 20 61 74 20 6f 66 66 73 at offs 0050: 65 74 20 30 30 30 30 39 et 00009 0058: 37 36 35 0d 0a 765.. Anti-virus is Anti-Vir. As for concern with any previous restore points, I'm not in the least. I'm concerned only with being able to create new ones after having complete install of new hard drive. I hope this is satsifactory. It appears here that more than I are having this problem after using WD hard-drive install/ghost program. SignatureFrank88 > Frank > [quoted text clipped - 35 lines] > > > > Thanks, Frank Research suggests that AntiVir will prevent the Automatic Creation of System Restore points. You should disable AntiVir Guard and manually create System Restore points after significant system changes and then re-enable AntiVir Guard. The alternative is to change to an anti-virus programme that does not interfere with System restore. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Well, Gerry, I didn't post a "snippet," but in fact, the error > message that popped up when I clicked on Restore Point in Properties [quoted text clipped - 90 lines] >>> >>> Thanks, Sorry to be so late here, Gerry. (Two hard weeks) Thanks for reply. After 14 hours of messing with this thing that day, I finally turned off almost all running services, including MS services not essential. After rebooting, I was able to access both System Restore AND Backup utility (which also wasn't working. Backup utility was stalling while looking for storage devices. I have only a second internal hard drive). One service I didn't turn off was AntiVir. (I didn't want to risk resident AV while still online.) Maybe that would have worked too. I don't know. I don't really know exactly how I fixed it after such a long day of trying so many different things. Something to do with services running, apparently. I've had problems since, of course, and so have been slowly turning back on services--as necessary. So far, so good. I got a backup made in the meantime, and created a Restore Point. I'll bear in mind you comment re AntiVir. Thanks very much for getting back, and again, sorry to be late here. SignatureFrank88 > Frank > [quoted text clipped - 109 lines] > >>> > >>> Thanks, Frank Well at least it is fixed. I suspect my suggested approach would have been quicker. You could send AntiVir Support an email and ask for their advice. SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Sorry to be so late here, Gerry. (Two hard weeks) Thanks for reply. > After 14 hours of messing with this thing that day, I finally turned [quoted text clipped - 130 lines] >>>>> >>>>> Thanks, Gerry, I doubt it, frankly. You're a hard man, buddy. You need to pay closer attention to what's written. I said I didn't turn off resident anti-virus service. AntiVir had nothing to do with it. I tried polite, but you got attitude. No, that wouldn't have been quicker, in fact. What worked, I'm pretty sure, was turning off MS services but for essential ones. Possibly, and much more likely, something to do with conflict that arose--in connection with services--when I ghosted (not a word, I know) to new hard drive using Western Digital software. I've written to Western Digital of the problem. Twice. The first time, WD support wrote back I should try Norton Ghost. Stuipdly. Besides, a tad too late, not to mention Symantec hasn't produced software worth an ever cheaper American buck in 10 years. (I tried Norton Ghost FIRST! When I called them, I got: Sorry, we don't support that version any longer. What they meant to say was that they had no idea. Typically. I uninstalled and then installed WD software.) I sent you full error message weeks ago, since you made note of my having reported only a "snippet." You were rude then, and now again. Troll elsewhere, sir, for you don't seem to have a clue. Ever occur to you to write a "Thanks," along with maybe a "How ya doin'?" or "How's it goin'?" Fine, thanks to turning off pretty much everything but anti-virus, which has been pretty good over the last four years. Certainly a lot better than anything Symantec, if not Trend Micro (the best), which is too expensive. Frank SignatureFrank88 > Frank > [quoted text clipped - 137 lines] > >>>>> > >>>>> Thanks, |
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