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Windows Forum / Windows XP / Performance and Maintainance / July 2008

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Windows Explorer has encounter a problem needs to be close,how to

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JOHN - 28 May 2008 06:04 GMT
When my Windows XP home starts a message appears saying "windows explorer has
encounter a problem needs to be close.we're sorry for the
inconvenience...................."
windows explorer also know as explorer.exe
please help me i can't use my computer because every time it's starting
that message appears and my PC freezes
thanks
Reply to this Message
Gerry - 28 May 2008 08:13 GMT
John

Please post a complete copy of the Error Report from Event Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> When my Windows XP home starts a message appears saying "windows
> explorer has encounter a problem needs to be close.we're sorry for the
[quoted text clipped - 4 lines]
> that message appears and my PC freezes
> thanks
Reply to this Message
JOHN - 28 May 2008 08:29 GMT
> John
>
[quoted text clipped - 20 lines]
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~

Here's what i got

faulting application explorer.exe version 6.0.2900.5512,faulting module
unknown,version 0.0.0.0,fault address 0x02ba135c

0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 65 78 70   ure  exp
0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
0028: 30 30 2e 35 35 31 32 20   00.5512
0030: 69 6e 20 75 6e 6b 6e 6f   in unkno
0038: 77 6e 20 30 2e 30 2e 30   wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66   .0 at of
0048: 66 73 65 74 20 30 32 62   fset 02b
0050: 61 31 33 35 63 0d 0a      a135c..
Reply to this Message
Gerry - 28 May 2008 09:53 GMT
John

That's an incomplete Error Report. You did not use my tip on copying.

Have you recently made any RAM memory changes?

I think I would test the RAM.
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Signature

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

>> John
>>
[quoted text clipped - 37 lines]
> 0048: 66 73 65 74 20 30 32 62   fset 02b
> 0050: 61 31 33 35 63 0d 0a      a135c..
Reply to this Message
JOHN - 29 May 2008 01:46 GMT
> John
>
[quoted text clipped - 48 lines]
>
> **********************************************

here it is

Event Type:    Error
Event Source:    Application Error
Event Category:    (100)
Event ID:    1000
Date:        5/28/2008
Time:        5:48:41 PM
User:        N/A
Computer:    VIRUSKILLER
Description:
Faulting application msiexec.exe, version 3.1.4001.5512, faulting module
unknown, version 0.0.0.0, fault address 0x00cfadbf.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6d 73 69   ure  msi
0018: 65 78 65 63 2e 65 78 65   exec.exe
0020: 20 33 2e 31 2e 34 30 30    3.1.400
0028: 31 2e 35 35 31 32 20 69   1.5512 i
0030: 6e 20 75 6e 6b 6e 6f 77   n unknow
0038: 6e 20 30 2e 30 2e 30 2e   n 0.0.0.
0040: 30 20 61 74 20 6f 66 66   0 at off
0048: 73 65 74 20 30 30 63 66   set 00cf
0050: 61 64 62 66               adbf    

note:THE NAME VIRUS KILLER IS JUST THE NAME OF MY COMPUTER NOT A REAL VIRUS
Reply to this Message
JOHN - 29 May 2008 01:47 GMT
I did not made any memory changes
Reply to this Message
VinceP - 09 Jul 2008 21:32 GMT
I am having same issue when opening Control Panel. DEP pops up then Windows
Explorer crashes. Event viewer shows the following errors:

Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1001
Date:        7/9/2008
Time:        2:59:38 PM
User:        N/A
Computer:    SE-PPATEL
Description:
Fault bucket 248703801.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 32 34 38 37 30 33 38 30   24870380
0010: 31 0d 0a                  1..

Event Type:    Error
Event Source:    Application Error
Event Category:    (100)
Event ID:    1000
Date:        7/9/2008
Time:        2:56:46 PM
User:        N/A
Computer:    SE-PPATEL
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
unknown, version 0.0.0.0, fault address 0x0284fe28.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 65 78 70   ure  exp
0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
0028: 30 30 2e 35 35 31 32 20   00.5512
0030: 69 6e 20 75 6e 6b 6e 6f   in unkno
0038: 77 6e 20 30 2e 30 2e 30   wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66   .0 at of
0048: 66 73 65 74 20 30 32 38   fset 028
0050: 34 66 65 32 38            4fe28  

Here is also the report from the appcompat.txt report:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
   <MATCHING_FILE NAME="advapi32.dll" SIZE="617472" CHECKSUM="0xA36CE71D"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Advanced Windows 32 Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2113)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x9B625" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:09:22"
UPTO_LINK_DATE="04/14/2008 00:09:22" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="gdi32.dll" SIZE="285184" CHECKSUM="0xB1A18A22"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x472FF" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:09:34"
UPTO_LINK_DATE="04/14/2008 00:09:34" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24"
UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="ntdll.dll" SIZE="706048" CHECKSUM="0x864EA42F"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xB62BC" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24"
UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="ole32.dll" SIZE="1287168" CHECKSUM="0xB764FEEA"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x14744B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:57"
UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="oleaut32.dll" SIZE="551936" CHECKSUM="0xE8E0E87"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" COMPANY_NAME="Microsoft Corporation"
FILE_VERSION="5.1.2600.5512" INTERNAL_NAME="OLEAUT32.DLL"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:58"
UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="shell32.dll" SIZE="8461312" CHECKSUM="0x63091084"
BIN_FILE_VERSION="6.0.2900.5512" BIN_PRODUCT_VERSION="6.0.2900.5512"
PRODUCT_VERSION="6.00.2900.5512" FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.00.2900.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x81AD5D" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.5512"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.5512" LINK_DATE="04/14/2008 00:10:57"
UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="user32.dll" SIZE="578560" CHECKSUM="0x6280E825"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows XP USER API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:07"
UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="wininet.dll" SIZE="826368" CHECKSUM="0xC0613F56"
BIN_FILE_VERSION="7.0.6000.16674" BIN_PRODUCT_VERSION="7.0.6000.16674"
PRODUCT_VERSION="7.00.6000.16674" FILE_DESCRIPTION="Internet Extensions for
Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet
Explorer" FILE_VERSION="7.00.6000.16674 (vista_gdr.080415-1732)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xCBAE1" LINKER_VERSION="0x60000"
UPTO_BIN_FILE_VERSION="7.0.6000.16674"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16674" LINK_DATE="04/23/2008 04:16:29"
UPTO_LINK_DATE="04/23/2008 04:16:29" VER_LANGUAGE="English (United States)
[0x409]" />
   <MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM)
Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for
Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>

I have not made any memory changes. This is not the only computer I have
worked on this past week or so with this problem. I believe that last week
after MS posted updates did I experience the first time. Different
systemboards all running XP. I have been installing Service Pack 3 for XP!

> I did not made any memory changes
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