Problems with picture viewer

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Tim Carlson - 29 Aug 2004 14:19 GMT

After downloading service pack 2 yesterday, I lost the
ability to click on a picture displayed as a thumbnail,
and see if full screen like I could before downloading.
Now all I see is a blank picture viewer screen that looks
like the old one except without a picture. Any ideas on
what happened and what I can do to bring this capability
back?

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Paul Ballou - 29 Aug 2004 16:23 GMT

See if this helps
http://support.microsoft.com/default.aspx?scid=kb;en-us;326675
"No Preview Available" and "File Format Is Not Supported" Error Messages
Occur When You Try to View Graphic Files

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> After downloading service pack 2 yesterday, I lost the
> ability to click on a picture displayed as a thumbnail,
[quoted text clipped - 3 lines]
> what happened and what I can do to bring this capability
> back?

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John Inzer - 29 Aug 2004 21:11 GMT

====================================
Maybe this KB article will be useful:

(878461) Pictures do not appear as expected,
or you receive an error message when you open
an HTML file on a Windows XP Service Pack
2-based computer
http://support.microsoft.com/?kbid=878461

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John Inzer
Picture It! MVP
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Digital Image Support Center
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Andy Basey - 30 Aug 2004 10:14 GMT

I have the same problem except instead of seeing a blank
screen double-clicking on the image opens it up for
editing in my picture program. This only used to happen
when i specifically clicked on the image and opened it
for editing. I can still get the image in the windows
picture viewer by right-clicking on it and selecting
preview but this is not as easy or useful as double-
clicking the image.
Any help on how to restore the picture viewer as the
default would be useful.

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John Inzer - 30 Aug 2004 10:54 GMT

> I have the same problem except instead of seeing a blank
> screen double-clicking on the image opens it up for
[quoted text clipped - 6 lines]
> Any help on how to restore the picture viewer as the
> default would be useful.

===================================
Right click an image file and from
the menu...choose...Properties.
On the General tab left click the
Change button.

Select...Windows Picture and Fax
Viewer...OK / Apply / OK...

That should do it.

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John Inzer
Picture It! MVP
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http://tinyurl.com/2po2o

Digital Image Support Center
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