The issue could be in modem, using the link could you please check if your
modem is in Microsoft certified modem list
http://www.microsoft.com/windows/catalog/default.aspx?subid=22&xslt=categoryl2&p
gn=01a642fd-2790-420f-90bd-85df6a377206

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Loganatr [MSFT]
Microsoft Printing, Imaging and Fax Team
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> Hi
>
[quoted text clipped - 8 lines]
> PS The PC (Laptop) has just been reinstalled from scratch. Previously it
> had WinXP SP1 and I had exactly the same problem.