HP All-in-one scanning problems

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

CharlesF - 13 Dec 2004 05:37 GMT

I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte 8SQ800
M/B; SiS655 chipset; and 57GB free on the HDD.

Always the system says "Error connecting to scanner" when ever trying to
scan. The printer works fine.

I have: un-installed and re-installed the software +8 times; deleted the USB
devices in Device Manager: upgraded the chipset to F7 and updated the USB
drivers; switched to the generic USB drivers; tried Win2000 compatibility
mode; did a system restore to prior to SP2.

All to on effect. I think it might be a registry problem and need help with
where to look.

Reply to this Message

Cari \(MS-MVP\) - 13 Dec 2004 20:25 GMT

Did it ever work?

Signature

Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

>I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte
>8SQ800
[quoted text clipped - 12 lines]
> with
> where to look.

Reply to this Message

CharlesF - 14 Dec 2004 11:01 GMT

No, it never worked on my system, but both printer and cable work on another
machine.

"Cari (MS-MVP)" wrote:

> Did it ever work?
> >I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte
[quoted text clipped - 13 lines]
> > with
> > where to look.

Reply to this Message

ROBERT BOYER - 28 Dec 2004 21:03 GMT

I have the same problem ,have you reslove the problem?

"Cari (MS-MVP)" wrote:

> Did it ever work?
> >I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte
[quoted text clipped - 13 lines]
> > with
> > where to look.

Reply to this Message

ROBERT BOYER - 28 Dec 2004 20:47 GMT

have the same problem on a hp psc 1310 all -in-one , did you resolve the
problem

> I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte 8SQ800
> M/B; SiS655 chipset; and 57GB free on the HDD.
[quoted text clipped - 9 lines]
> All to on effect. I think it might be a registry problem and need help with
> where to look.

Reply to this Message

CharlesF - 29 Dec 2004 13:09 GMT

Hi,

I backed-up, re-formatted and reloaded everything. Turns out there was a
conflict when I was loading the HP software; this this it asked to restart
(which had never happened before) and after the restart, finished loading.
Because HP's software is a bit dodgy, it doesn't create a log file of the
installation so there is no way to identify the problem and their support is
not good.

Reply to this Message