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Bobm3 - 20 Jan 2006 01:37 GMT

Windows xp. Fax Console will not send or receive faxes. Does not recognize
phone line hooked up. When computor new was using dial-up internet and FAX
worked fine. Now using DSL. Internet works fine.
Messages when sending FAX: No dial tone. Phone line in use or not connected
Messages when receiving FAX: Errore occured when receiving FAX

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Byte - 20 Jan 2006 16:08 GMT

DSL or Cable cannot be used to send a Fax. Use dial-up modem only or
use a 3rd party Fax such as eFax.com

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> Windows xp. Fax Console will not send or receive faxes. Does not recognize
> phone line hooked up. When computor new was using dial-up internet and FAX
> worked fine. Now using DSL. Internet works fine.
> Messages when sending FAX: No dial tone. Phone line in use or not connected
> Messages when receiving FAX: Errore occured when receiving FAX

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BOB - 30 Jan 2006 12:10 GMT

I have the same problem as Bobm3 and when I try to use dial-up modem I get
the same. Wonder if my hook-up might be the problem? From the wall to a
splitter/filter with one line to DSL modem and second Line to Computer 56K
modem. Maybe you can straighten me out.

Thanks
B

> DSL or Cable cannot be used to send a Fax. Use dial-up modem only or
> use a 3rd party Fax such as eFax.com
[quoted text clipped - 7 lines]
>> connected
>> Messages when receiving FAX: Errore occured when receiving FAX

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Lem - 30 Jan 2006 16:27 GMT

> I have the same problem as Bobm3 and when I try to use dial-up modem I get
> the same. Wonder if my hook-up might be the problem? From the wall to a
[quoted text clipped - 19 lines]
> >> connected
> >> Messages when receiving FAX: Errore occured when receiving FAX

By design, DSL and POTS (plain old telephone service) coexist on the same
2-wire connection. Filters on all telephone apparatus connected to the line
(anywhere in the house) prevent interference with the DSL signal. So, if your
connection is: wall to splitter input, splitter out 1 to DSL, and splitter
out 2 to filter and then to fax, things should work.

To rule out a failure in your connecting hardware, disconnect the line from
the filter out to the fax modem input, and connect a regular telephone to the
filter instead. You should have a dial tone and be able to place calls, with
or without DSL operating. If you can not do this, you'll need to replace your
splitter and/or filter (or the wire). If the phone works, post back and we'll
see if we can track things down further.

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