HP Photosmart Print Preview as limited user

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@echo off - 28 Jan 2006 02:59 GMT

After installing Windows XP SP2, the "Show Print Preview" option no longer
works from my Photosmart 2575 all-in-one when logged in as a limited user
account that is only a member of the default Users group. This option is on
the Finishing tab within Printing Preferences for the HP driver and is
separate from any print preview options provided by an application. After
installing SP2, the HP print preview utility that comes up displays a blank
white page regardless of the application it was initiated from. I've tried
this from multiple apps (Acrobat, Internet Explorer, Word, Wordpad, etc.)
with the same results.

The option continues to work for members of the Administrators and Power
Users groups, but that's obviously not my first choice for a workaround
since this was working for limited users up until the install of SP2. I'm
pretty sure that I'm running into a security change as a result of SP2 that
I just need to delegate back to the users group, but I haven't been able to
track it down yet. Any suggestions would be appreciated.

I've contacted HP support about this and it was a struggle to get them to
even look into this. Since the feature works for Administrators, they feel
that their software is working just fine.

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Alan Morris [MSFT] - 30 Jan 2006 19:43 GMT

it looks like you will need to allow write access for all users to
\windows\system32\spool\drivers\w32x86\3. I'd just allow w32x86 and all
subdirectories.

The HP dev replied that he did not have a workaround, but if the problem is
how he explains it, this should allow the preview.

From: Wenzhong (Hewlett-Packard)

Sent: Monday, January 30, 2006 11:32 AM

To: Alan Morris

Subject: RE: HP Photosmart Print Preview as limited user

Alan,

Thanks to bring this up to me. That is a known issue, actually I found out
myself. But I am not sure it's been taken care of by HP CPE team or not.
Since it needs some design change, it may take some time. But I believe HP
CPE knows this issue.

The problem is the print preview needs to store image (bitmap) to w32x86\3
folder temporarily. If the file system is NTFS and the user is a normal user
the file will fail to create then the print preview will fail.

I don't have a work around for this at this moment. I will forward this
message to HP CPE team as well. They may have some better suggestion.

Thanks.

Wenzhong

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Alan Morris
Windows Printing Team
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> After installing Windows XP SP2, the "Show Print Preview" option no longer
> works from my Photosmart 2575 all-in-one when logged in as a limited user
[quoted text clipped - 16 lines]
> even look into this. Since the feature works for Administrators, they
> feel that their software is working just fine.

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