Microsoft Fax Wizard

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kipp99 - 28 Apr 2006 19:31 GMT

Hi!

I've been using the Microsoft Fax Wizard for 3 years with no problems.

Today it won't work. A box pops up that says:

"Fax Server information cannot be retreived. The Fax Wizard will close now."

Anyone ever get this message and any suggestions as to how to fix it so that
I can fax again? I turned off my computer and restarted but that did not
work.

- - Shelley

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Russ Valentine [MVP-Outlook] - 28 Apr 2006 22:27 GMT

A lot of people get this error message, but never just all of a sudden for
no reason.
There is more to this story. Without knowing what, we cannot hazard a guess.

Signature

Russ Valentine
[MVP-Outlook]

> Hi!
>
[quoted text clipped - 11 lines]
>
> - - Shelley

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kipp99 - 28 Apr 2006 23:09 GMT

Can you please give me some of the reasons that people get this error
message. Thanks!

- - Shelley

> A lot of people get this error message, but never just all of a sudden for
> no reason.
[quoted text clipped - 14 lines]
> >
> > - - Shelley

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kipp99 - 29 Apr 2006 00:01 GMT

I just did a "system restore" to bring me back to yesterday and it fixed the
problem. I'm happy to have my fax working again! :o)

- - Shelley

> Can you please give me some of the reasons that people get this error
> message. Thanks!
[quoted text clipped - 19 lines]
> > >
> > > - - Shelley

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Russ Valentine [MVP-Outlook] - 29 Apr 2006 00:06 GMT

Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/

Signature

Russ Valentine
[MVP-Outlook]

> Can you please give me some of the reasons that people get this error
> message. Thanks!
[quoted text clipped - 22 lines]
>> >
>> > - - Shelley

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kipp99 - 29 Apr 2006 02:39 GMT

Thanks for explaining why some people get this error message. On my computer
it just happened for no reason. I haven't installed a new program in weeks.

I'm glad the "system restore" worked.

> Many users who have updated an older version of Windows XP to SP2 before
> they try to install the fax service appear to be encountering a problem
[quoted text clipped - 34 lines]
> >> >
> >> > - - Shelley

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