Fax does not work all of a sudden

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JHB - 14 Dec 2007 06:10 GMT

My Machine is win XP with the Fax function enabled. I has DSL at home from
Verizon. And I've always been able to send faxes with no problem.
However, as of late, I'm not able to fax any longer. I still do get the dial
tone and I can hear it dialing the numbers, but then I immediately receive
"an error occurred while sending a fax". I'm puzzled, as I have not changed
any settings.
Can you please help?
Thanks,
JHB

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Byte - 15 Dec 2007 19:02 GMT

You cannot fax while connected to the Internet with DSL unless you
use a commercial Fax such as eFax (not free). You'll have to go thru
your internal dial-up modem to Fax.

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XP - WNP
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rest of your life.

> My Machine is win XP with the Fax function enabled. I has DSL at home from
> Verizon. And I've always been able to send faxes with no problem.
[quoted text clipped - 5 lines]
> Thanks,
> JHB

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JHB - 16 Dec 2007 04:29 GMT

I did try with the modem turned off, and I still was not able to fax. Keep in
mind, this is only started this week, before that I was able to fax even with
the DSL modem turned on.
Any other suggestions?

> You cannot fax while connected to the Internet with DSL unless you
> use a commercial Fax such as eFax (not free). You'll have to go thru
[quoted text clipped - 9 lines]
> > Thanks,
> > JHB

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Lem - 16 Dec 2007 20:34 GMT

> I did try with the modem turned off, and I still was not able to fax. Keep in
> mind, this is only started this week, before that I was able to fax even with
[quoted text clipped - 15 lines]
>>> Thanks,
>>> JHB

Try disconnecting your DSL modem from the wall telephone jack and then
connecting your fax modem directly to that jack (i.e., not going through
your DSL filter).

If that doesn't work, go to Device Manager, open the "Properties" for
your fax modem, click the "Diagnostics" tab and take a look at the log
for any error messages. You might also try clicking the "Query modem"
button.

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Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

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JHB - 21 Dec 2007 05:56 GMT

I tried your sugesstion of disconnecting your DSL modem from the wall
telephone jack and then connecting your fax modem directly to that jack
(i.e., not going through your DSL filter). Still does not work, unable to fax.

I also tried the "Properties" for the fax modem, clicked on the
"Diagnostics" tab and checked the log, did not find any errors! In fact it
says this device is working properly!!

I did notice this last time that there was no dial tone when I tried to fax.
But if I plug my analog ph into the same outlet, there's a tone!!

ANY SUGGESTIONS?

> > I did try with the modem turned off, and I still was not able to fax. Keep in
> > mind, this is only started this week, before that I was able to fax even with
[quoted text clipped - 24 lines]
> for any error messages. You might also try clicking the "Query modem"
> button.

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Lem - 21 Dec 2007 20:24 GMT

[edited and rearranged]

>>>>> My Machine is win XP with the Fax function enabled. I has DSL at home from
>>>>> Verizon. And I've always been able to send faxes with no problem.
[quoted text clipped - 5 lines]
>>>>> Thanks,
>>>>> JHB

"Lem" wrote:

>> Try disconnecting your DSL modem from the wall telephone jack and then
>> connecting your fax modem directly to that jack (i.e., not going through
[quoted text clipped - 4 lines]
>> for any error messages. You might also try clicking the "Query modem"
>> button.

> I tried your sugesstion of disconnecting your DSL modem from the wall
> telephone jack and then connecting your fax modem directly to that jack
> (i.e., not going through your DSL filter). Still does not work,

unable to fax.

> I also tried the "Properties" for the fax modem, clicked on the
> "Diagnostics" tab and checked the log, did not find any errors! In

fact it says this device is working properly!!

> I did notice this last time that there was no dial tone when I tried

to fax. But if I plug my analog ph into the same outlet, there's a tone!!

> ANY SUGGESTIONS?

I don't have any really definitive suggestions. The two possibilities
that come to mind is that either some portion of the modem's hardware
has failed and/or the modem's driver has become corrupted.

Try to recall what happened between the last time you were able to
successfully send a fax and the time when it first failed. If there
were any electrical storms or other issues pertaining to your home
power, I'd suspect hardware failure. If you installed some application
and/or a Windows update, it's possible that the driver has been corrupted.

To try to deal with driver issues, go to Device Manager, right click on
the modem and select "uninstall." Windows should find the modem on the
next re-boot and re-install the driver. Better still would be to
download the most recent driver from the website of the modem mfr or the
computer mfr, whichever is applicable.

Signature

Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

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JHB - 22 Dec 2007 07:19 GMT

Thanks for your suggestions, I did suspect a driver problem, so I
un-installed the modem driver, rebooted, and my XP re-installed the modem
driver without any problems, and I looked in the device manager for the
Modem, and in the device status it shows [this device is working properly].
But still no dice, and still cannot fax.
I tried faxing using another computer directly from the wall outlet, and the
fax worked perfectly. So, it's not the outlet nor the cables. It got to be
either a bad driver or maybe the modem card [HDAUDIO SoftV92Data Fax Modem
with Smart CP, Driver provider is CTX] on my VAIO 720G desktop computer has
to be bad.

> [edited and rearranged]
>
[quoted text clipped - 48 lines]
> download the most recent driver from the website of the modem mfr or the
> computer mfr, whichever is applicable.

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