Printing Error

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Ben H - 28 Mar 2008 16:04 GMT

Each time I try to print from any application, I get the error message:
“(application name) has encountered a problem and needs to close. We are
sorry for this inconvenience.”
The data goes to the printer and, after I close the error window, the
printer prints the document. This happens in Internet Explorer 7, Microsoft
Word 2002 SP3, Outlook Express 6 or any other application that I am using. I
have spent considerable time troubleshooting this problem including contact
with HP ( I have two HP printers connected to my computer, Deskjet 722C and
psc1315. The problem occurs with either printer. I have been using them for
several years with no problem, till now?) I have reset Internet Explorer and
run Ad-Aware 2007, Spybot-Search and Distroy1.5.2.20, Registry Mechanic 5.0,
RegistryFix v.6.2, Disc Cleanup, Cleared the desktop, PC Doctor and tried
System Restore all with no success. I am using Windows XP Home v. 5.1.2600
Service Pack 2 on a Gateway 510 with Intel Pentium 2.60 GHz, 494 MB Ram and
80 GB Hard Drive.

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Alan Morris [MSFT] - 28 Mar 2008 19:08 GMT

Something in the print driver is corrupting the memory of the application.
I'm assuming you are using the driver included in XP for the 722C.

Are there any drwatson log files in the windows directory?

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Alan Morris
Windows Printing Team
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> Each time I try to print from any application, I get the error message:
> "(application name) has encountered a problem and needs to close. We are
[quoted text clipped - 19 lines]
> and
> 80 GB Hard Drive.

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