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Windows Forum / Windows XP / Printing and Faxing / May 2008Printer properties and preferences
Hi All, On our network we have one specific printer HP Laserjet 4200 (share name 4200tn) that one of our users is unable to view the properties of and cannot print to either. He can print to all other shared printers on the network no problem, even though he cannot view the properties of those either so I am not sure whether the viewing of properies is a red-herring or not. Any advice on the unable to print issue would be appreciated  SignatureK Hogwood-Thompson It sounds like there are conflicting driver versions on the machine. Are the other printers HP laserjets? Delete the connections and the print drivers on the client machine. Determine the print driver versions on the machines sharing the printers. Connect to the machine that has the most recent version. Verify the properties page can open. Print Now make a connection to one of the other shared printers. Verify properties on both connections can be opened and they can print. Repeat until it breaks or everything works If any of the shared printers are the same model, make sure that the same driver version is in use. SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > Hi All, > [quoted text clipped - 9 lines] > > Any advice on the unable to print issue would be appreciated Many thanks for that, I will try what you have suggested. SignatureK Hogwood-Thompson > It sounds like there are conflicting driver versions on the machine. Are > the other printers HP laserjets? [quoted text clipped - 27 lines] > > > > Any advice on the unable to print issue would be appreciated We have an issue, in MS Office 2007 applications, where if you try to open the print properties window, it will open for a split second then close again. Does it sound like this is the same issue? Rick Bieber > Many thanks for that, I will try what you have suggested. > [quoted text clipped - 29 lines] > > > > > > Any advice on the unable to print issue would be appreciated |
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