Why can't I enable my Fax on XP SP1?

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Shahar Hadas - 30 Jan 2004 20:25 GMT

This is really a weird problem.

The computer is a Compaq EVO 620C with XP Pro. SP1
installed. Office 2003 is also installed.

I've tried to enable the Fax service on this machine, and
I simply can't.

I first went to Add/Remove programs in the Control Panel,
and selected Add/Remove Windows Components. Then windows
reports that it cannot init the FAX library. And after it
finishes - I just don't see the FAX Service option.

I said, ok. Let's try to install it anyway.

I went to my Printers and tried to add the FAX printer.
What happens is like a fast window pops out and closes
before I can even see what it does.

And as you can understand... there's no fax printer added
to the computer.

Reboot doesn't change the status...

Any one has any ideas?

Thanks
Shahar

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Russ Valentine [MVP-Outlook] - 30 Jan 2004 22:15 GMT

What was your Windows XP installation medium? Did the install routine have
access to it?

Signature

Russ Valentine
[MVP-Outlook]

> This is really a weird problem.
>
[quoted text clipped - 24 lines]
> Thanks
> Shahar

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Shahar - 02 Feb 2004 21:42 GMT

The computer was installed from Compaq Recovery CDs.

Another computer, same model, same windows XP, same
install CDs - no problem.

After posting here - I've received several emails from
people with the same problem. It seems like I'm not the
only with this problem.

To be a bit more specific - the error windows reports
when I try to open the Add/Remove components is:

"The installation library for component fax could not be
initialized"

Any Idea?

>-----Original Message-----
>What was your Windows XP installation medium? Did the install routine have
[quoted text clipped - 29 lines]
>
>.

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Russ Valentine [MVP-Outlook] - 02 Feb 2004 22:00 GMT

Time to ask Compaq where the files are. We would have no way of knowing.
OEM's can put them anywhere.

When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means
that the installation files are compressed. This is often the case when the
files are pre-copied by a manufacturer on the hard drive. If you do a search
for the files that the installation routine claims are missing (fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_. These are compressed DLL files and will need to be
decompressed. Double click on them and you will get a prompt for the file to
use to open them. Click on BROWSE. and select Win32 Cabinet Self-Extractor,
which is in the system folder. With any luck it will uncompress them all and
make them visible as DLL files. The install routine still may not find these
files. If so, then you must manually direct the installation routine to the
i386 folder that contains these extracted files.

Signature

Russ Valentine
[MVP-Outlook]

> The computer was installed from Compaq Recovery CDs.
>
[quoted text clipped - 52 lines]
> >
> >.

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