Margin Wierdness

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Bertdog - 29 Mar 2004 20:11 GMT

Here's a strange one...our clients are running XP,
printing to an HP 1100 on an NT server. We have several
Word templates. For some reason, my users can bring up a
template and print off their documents just fine, but if
they change something and send another print, they get
a "Margins of Section 1 are outside the prontable area..."
error. Checking the margins confirms that they have,
indeed, changed, but the print preview looks fine. I have
tried checking "Keep track of formatting", "Use printer
metrics...", reloading the driver, and several other
things. Does anybody have any idea what the heck is going
on here? Thanks, Bert

Reply to this Message

Bruce Sanderson - 01 Apr 2004 00:51 GMT

For some reason I don't quite understand, some printer drivers report a
different size for the non-printable area on Windows XP than on previous
Windows versions. For almost all printers, there is an area at one or more
paper edges that the printer can not print in. This is called the
non-printable area.

To accomodate this, one often has to adjust the margins (e.g. in Word, File,
Page Setup). If you don't change anything, Word does not verify the margins
against the non-printable area. But, if you make certain kinds of changes,
these settings are checked and you get the error you describe. It may be
useful to change the "templates" to avoid this issue.

Since you are in a mixed OS environment, I suggest, if you haven't already,
check out the information at
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl13043
and make sure you have "compatible" drivers on your print server and client
computers.

Signature

Bruce Sanderson MVP

It's perfectly useless to know the right answer to the wrong question.

> Here's a strange one...our clients are running XP,
> printing to an HP 1100 on an NT server. We have several
[quoted text clipped - 8 lines]
> things. Does anybody have any idea what the heck is going
> on here? Thanks, Bert

Reply to this Message