Initial connection problems

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Larry - 30 Jan 2004 00:01 GMT

Just got business hooked up to broadband and am installing remote desktop. First step of going to a dial up pc and pinging broadband machine was unsuccessfull.

How can I verify that 1) my ping is getting out and 2.) my pc is allowing the ping to be returned

By the way, my first attempt a just establishing a remote desktop connection was not successfull so that is why I am backing up to this point

Thanks,

Reply to this Message

Marc Reynolds [MSFT] - 30 Jan 2004 01:30 GMT

You can use tracert or pathping to see where the ping goes. You can also try
to telent to tcp port 3389 to make sure you don't have RDP blocked.

Signature

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.

> Just got business hooked up to broadband and am installing remote desktop. First step of going to a dial up pc and pinging broadband machine was

unsuccessfull.

> How can I verify that 1) my ping is getting out and 2.) my pc is allowing the ping to be returned?
>
> By the way, my first attempt a just establishing a remote desktop connection was not successfull so that is why I am backing up to this point.
>
> Thanks,

Reply to this Message

Bill Sanderson - 30 Jan 2004 14:13 GMT

You are definitely using the right testing methodology.

Use Marc Reynold's suggested commands.

The likely blocks are in the connection to broadband. Is there a nat/router
device involved? If so, have you set this device to allow ICMP responses?
Have you opened port 3389, TCP, in that device and forwarded it to the XP
Pro machine?

If there's no router--check the properties of the network connection leading
to broadband on the XP machine--advanced tab. Is the Internet Connection
firewall enabled? If so, hit the settings button. You can enable Remote
Desktop traffic to be allowed through, and you can, if you wish, also allow
ping responses.

> Just got business hooked up to broadband and am installing remote desktop.
> First step of going to a dial up pc and pinging broadband machine was
[quoted text clipped - 8 lines]
>
> Thanks,

Reply to this Message