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Windows Forum / Windows XP / Remote Desktop / February 2004

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Can't connect to host computer

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Jano - 26 Feb 2004 23:11 GMT
I have a PC in my home and office.  I've set both up to access remotely using Remote Desktop Connection.  I have no trouble accessing my home PC from my office, but I can not access my office PC from my home.  I don't believe I am behind a firewall as I have a DSL connection from my office and I'm using my own ISP

Any suggestions would be welcomed.
Marc Reynolds [MSFT] - 27 Feb 2004 02:08 GMT
Make sure TCP port 3389 is open between your home and office by using
telnet. From a command prompt run "telnet <host IP> 3389"

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Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.

> I have a PC in my home and office.  I've set both up to access remotely using Remote Desktop Connection.  I have no trouble accessing my home PC
from my office, but I can not access my office PC from my home.  I don't
believe I am behind a firewall as I have a DSL connection from my office and
I'm using my own ISP.

> Any suggestions would be welcomed.
anonymous@discussions.microsoft.com - 27 Feb 2004 14:53 GMT
Thanks for the tip.  3389 is the open port.

>-----Original Message-----
>Make sure TCP port 3389 is open between your home and office by using
[quoted text clipped - 9 lines]
>
>.
Jeffrey Randow (MVP) - 27 Feb 2004 02:19 GMT
Do you have a router, or is the DSL directly connected to your office
machine?

Jeffrey Randow (Windows Net. & Smart Display MVP)
jeffreyr-support@remotenetworktechnology.com

Please post all responses to the newsgroups for the benefit
of all USENET users.  Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

>I have a PC in my home and office.  I've set both up to access remotely using Remote Desktop Connection.  I have no trouble accessing my home PC from my office, but I can not access my office PC from my home.  I don't believe I am behind a firewall as I have a DSL connection from my office and I'm using my own ISP.
>
>Any suggestions would be welcomed.
anonymous@discussions.microsoft.com - 27 Feb 2004 14:52 GMT
I personally don't have a router, though there may be one
in office somewhere.  I'll check w/ our IT group.  

The funny thing is that when I use gotomypc.com, I can
access it fine.

Thanks for the reply.

>-----Original Message-----
>Do you have a router, or is the DSL directly connected to your office
[quoted text clipped - 12 lines]
>
>>I have a PC in my home and office.  I've set both up to access remotely using Remote Desktop Connection.  I have
no trouble accessing my home PC from my office, but I can
not access my office PC from my home.  I don't believe I
am behind a firewall as I have a DSL connection from my
office and I'm using my own ISP.

>>Any suggestions would be welcomed.
>
>.
Jeffrey Randow (MVP) - 28 Feb 2004 04:43 GMT
The way gotomypc works bypasses routers..  When you setup GoToMyPC, it
creates a connection to one of their servers and it pings back on a
semi regular basis (every few seconds or so, if memory serves
correctly).  When you want to connect to your machine, the GoToMyPC
will notify your "server" machine that you want to connect on it's
next ping and you will then establish the connection.  This bypasses
firewalls due to the fact that the remote computer is not initiating a
connection to your computer -it is using the semi persistent
connection with the GoToMyPC service.

Remote Desktop is completely standalone and is not dependent on a
third party service provider.  However, like all server based
applications, you must contend with Firewalls, Routers, and other NAT
(Network Address Translation) gateways.  This adds an additional layer
of complication.

Jeffrey Randow (Windows Net. & Smart Display MVP)
jeffreyr-support@remotenetworktechnology.com

Please post all responses to the newsgroups for the benefit
of all USENET users.  Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

>I personally don't have a router, though there may be one
>in office somewhere.  I'll check w/ our IT group.  
[quoted text clipped - 37 lines]
>>
>>.
Joe - 28 Feb 2004 19:51 GMT
I am having the same problem, i have win xp pro on both machines and i have routers on both machines.  I have opend port 3389 on both computers.  from my work i sent an invite to my hose e-mail and try to access my work computer but nothing works.  please e-mail me some thoughts on how i can make this work. thanks in advanced

Joe
 
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