The complete install of MS Office usually makes MS Outlook the default Mail
Client, whether you want it or not.  You will have to make OE the default
Mail Client:

1. http://www.oehelp.com/oedef.aspx; then...

2. http://www.oehelp.com/oelnk.aspx

If still no joy, see:

SendTo and E-mail Links Do Not Work Using Outlook Express as Default
http://support.microsoft.com/?kbid=306098

Additional resources about Remote Assistance and OE in WinXP Pro
http://snipurl.com/8rcq

HTH

 Yes, both MS Office and Outlook are installed.  However, my friend is a
consultant who wears several hats, depending on who is working for, so he
needs the concept of Identities offered by Outlook Express for all his
email.  Sadly, Outlook does not have this "identity" concept implemented.
 --
 Regards,

 Peter Sale
 Santa Monica, CA USA
 To email me,  just pull  'my-leg.'

   "PA Bear" responded...
   Is MS Office or Outlook also installed?
   --
   ~Robear Dyer (PA Bear)
   MS MVP-Windows (IE/OE), AH-VSOP

   Are You Ready for WinXP SP2?
   http://support.microsoft.com/default.aspx?pr=windowsxpsp2

   What You Should Know About Spyware
   http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

   AumHa Forums
   http://forum.aumha.org
     "Peter Sale" wrote...
     First,to the best of my knowledge, Outlook Express 6 is working fine.
That being said, when I attempt to request remote assistance via email I see
a warning that

        Outlook Express is not set up

     and nothing at all happens when I click on

        Set up Outlook Express ...

     When I attempt to request Remote Assistance via Windows Messenger, the
following error message is displayed
       Sign in failed: automation server can't create object

     This is my "old" p3 550MHz PC, formerly Windows 98, but now upgraded
to Windows XP Pro.  Probably I need to remove and reinstall Windows
Messenger so that the friend who now owns this PC can sign on with his
Messenger ID rather that mine.  But that's the subject of another post.