Remote Assist works one way but not the other

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Thom - 17 Feb 2005 06:05 GMT

My Cousin and I are both using cable modems through Cox Cable. I can access
his computer with remote assist but he gets the error
"Remote Assistance connection could not be established because the remote
host name could not be resolved"

Any suggestions why we get this one-way error?

Thanks

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Shenan Stanley - 17 Feb 2005 07:58 GMT

> My Cousin and I are both using cable modems through Cox Cable. I can
> access his computer with remote assist but he gets the error
> "Remote Assistance connection could not be established because the
> remote host name could not be resolved"
>
> Any suggestions why we get this one-way error?

Either using a cable-modem/dsl router?
Either have their firewall configured not to accept remote assistance?
Both getting DNS information from COX?

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<- Shenan ->
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The information is provided "as is", it is suggested you research for
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Jeffrey Randow (MVP) - 18 Feb 2005 18:55 GMT

Take a look at
http://www.chicagotech.net/rdesktop.htm#How%20to%20fix%20the%20error%20Remote%20
Assistance%20connection%20could%20not%20be%20established%20because%20the%20remot
e%20host%20name%20could%20not%20be%20resolved
---
Jeffrey Randow (Network MVP)

Remote Networking Technology FAQ -
http://www.remotenetworktechnology.com
My Networking Blog: http://www.networkblog.net
MS Network Community -
http://www.microsoft.com/windowsserver2003/community/centers/networking/default.mspx
MS Home Networking Community -
http://www.microsoft.com/windowsxp/expertzone/communities/wireless.mspx

>My Cousin and I are both using cable modems through Cox Cable. I can access
>his computer with remote assist but he gets the error
[quoted text clipped - 4 lines]
>
>Thanks

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Mel - 30 May 2005 01:18 GMT

Hi! Did you get a response to this question? I'm having the same problem
with my mom's machine.

Thanks for any help you could send our way!

Mel

> My Cousin and I are both using cable modems through Cox Cable. I can access
> his computer with remote assist but he gets the error
[quoted text clipped - 4 lines]
>
> Thanks

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Brian Roepke - 30 May 2005 15:59 GMT

I have not yet - i'll post back if i do.

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