Cannot connect using RDP

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ThomasAJ - 28 Oct 2006 08:31 GMT

I am installing a computer at a client office. This computer was able to
connect remotely from my home so Remote Desktop Connection worked fine.

I think the problem is the gateway at the client's office.
Some facts:
1. I cannot ping my remote location.
2. The client's server does not have IPSEC. (mind you I know nothing about
gateways so it may be set up on another computer in the offce).

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Regards
Tom

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Shenan Stanley - 28 Oct 2006 15:37 GMT

> I am installing a computer at a client office. This computer was
> able to connect remotely from my home so Remote Desktop Connection
[quoted text clipped - 6 lines]
> nothing about gateways so it may be set up on another computer in
> the offce).

Simple question...

Does the client computer have a public IP address at the office it is now
setup at?
If the client computer goes through a router/NAT device - who controls that?
Does the remote computer you are trying to contact have a public IP address?
If the remote computer goes through a router/NAT device - who controls that?

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Shenan Stanley
MS-MVP
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How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

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ThomasAJ - 29 Oct 2006 00:22 GMT

> Does the client computer have a public IP address at the office it is now
> setup at?

> If the client computer goes through a router/NAT device - who controls that?

How do I find out.

> Does the remote computer you are trying to contact have a public IP address?

Yes - I connected to it from home.

> If the remote computer goes through a router/NAT device - who controls that?

I do but I have RDPed to it from all over the place before.

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Regards
Tom

> > I am installing a computer at a client office. This computer was
> > able to connect remotely from my home so Remote Desktop Connection
[quoted text clipped - 14 lines]
> Does the remote computer you are trying to contact have a public IP address?
> If the remote computer goes through a router/NAT device - who controls that?

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ThomasAJ - 30 Oct 2006 00:33 GMT

Please help.

Could the ISP be blocking a port and if so how to find out without calling
them becasue the account is in someone else's name etc etc.

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Regards
Tom

> I am installing a computer at a client office. This computer was able to
> connect remotely from my home so Remote Desktop Connection worked fine.
[quoted text clipped - 4 lines]
> 2. The client's server does not have IPSEC. (mind you I know nothing about
> gateways so it may be set up on another computer in the offce).

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