A program could not start

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Derek Da Silva - 18 Dec 2007 22:21 GMT

Hi Everyone,

Thanks to Robert L. I have successfully added some firewall settings (which
werent applied with my GPO). For some reason when I attempt to connect to a
workstation using remote assistance I get the error:

"A program could not start. Please try again"

I have disabled the firewall on both workstations (expert and novice) and
the problem persists. I have added the command sessmgr -service but the
problem persists. I would appreciate any advice.

Thank you,
D

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greatbarrier86 - 19 Dec 2007 21:24 GMT

Is the HelpAssistant user enabled? Also, make sure it is a member of the
helpservices group.

> Hi Everyone,
>
[quoted text clipped - 10 lines]
> Thank you,
> D

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Derek Da Silva - 19 Dec 2007 21:41 GMT

Hello,

This issue was resolved after I installed Windows Live Messenger. It seems
that RA is dependant on various APIs used in the messenger.

Thanks,
D

> Is the HelpAssistant user enabled? Also, make sure it is a member of the
> helpservices group.
[quoted text clipped - 13 lines]
> > Thank you,
> > D

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Robert L. (MS-MVP) - 20 Dec 2007 15:56 GMT

Thank you for the update.

Signature

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

> Hello,
>
[quoted text clipped - 26 lines]
>> > Thank you,
>> > D

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