Remote Assistance will not connect

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John - 20 Jan 2008 22:35 GMT

My Mom sends the request via Messnger and I accept, then I get a pup saying
trying to connect, it looks like it is trying but never does, do not get an
error message just sits there trying to connect. Had mom turn off firewall
and we tried it again, same thing....

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Robert L. (MS-MVP) - 21 Jan 2008 04:35 GMT

We had a case like this. Make sure the Remote Assistance is enabled or Both
Messengers may be different version. Or check this post.

Remote Assistance connection ...Remote Assistance connection disconnected.
... Posted: Sat Jan 19, 2008 9:14 am Post subject: Remote Assistance
connection disconnected. Reply with quote ...
www.chicagotech.net/netforums/viewtopic.php?p=4875&sid=30742a57b28a760384f984618
bd3becc

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Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
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How to Setup Windows, Network, VPN & Remote Access on
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> My Mom sends the request via Messnger and I accept, then I get a pup
> saying
> trying to connect, it looks like it is trying but never does, do not get
> an
> error message just sits there trying to connect. Had mom turn off firewall
> and we tried it again, same thing....

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John - 21 Jan 2008 12:38 GMT

Thank you but I did check to make sure the settings were correct for remote
assistance and we both downloaded the latest version of Messenger. The only
difference I know of is Mom has XP Home Edition and I have the XP Media
Edition. I finally did get a 'connection timed out' message.

> We had a case like this. Make sure the Remote Assistance is enabled or Both
> Messengers may be different version. Or check this post.
[quoted text clipped - 10 lines]
> > error message just sits there trying to connect. Had mom turn off firewall
> > and we tried it again, same thing....

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