PLEASE HELP - REMOTE DESKTOP PROBLEM

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T Gill - 14 Apr 2008 03:43 GMT

I really need some help. I can't seem to get the remote desktop to work. I
receive the message 'The Client could not connect to the remote
computer....try later'. Here is what I have: 1. Client uses Windows XP
Home 2. Remote uses Windows XP Pro in a workgroup connected to a router 3.
I have workgroups and no domain so I know the IP adress and that is what is
entered for the computer name instead of a real name. 4. Remote Desktop is
installed on the XP Home system 5. I have been through the remote and
client computer Microsoft instruction setups (Firewall settings, etc) 6.
My ISP is Comcast 7. The computer connected to the Comcast modem is a
Windows XP Home machine with a Linksys router that connects my Windows XP Pro
(remote computer I trying to connect to) computer. 8. I went into the
Linksys router and allowed port forwarding 9. I've been on Comcast for a
long time and my IP address is always the same so I believe I already have a
static IP address. I've checked it multiple days/times for verification.
10. I do not have a VPN. IDEAS PLEASE!!!!

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Shenan Stanley - 14 Apr 2008 03:54 GMT

> I really need some help. I can't seem to get the remote desktop to
> work. I receive the message 'The Client could not connect to the
[quoted text clipped - 13 lines]
> address. I've checked it multiple days/times for verification.
> 10. I do not have a VPN. IDEAS PLEASE!!!!

"8. I went into the Linksys router and allowed port forwarding"

'Allowed' or set it to forward port 3389 to the internal IP address of said
Windows XP Professional machine?

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Shenan Stanley
MS-MVP
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How To Ask Questions The Smart Way
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T Gill - 18 Apr 2008 04:28 GMT

Thanks for your response. I did enable the port forwarding to the remote
computer for which I am attempting to access. I did not have the 'Block
Anonymous Wan Requests' turned off but I did this tonight and I just tried to
access it again and I received the same message. I think I am so close. Do
you have any other ideas? Thanks so much!!!

> > I really need some help. I can't seem to get the remote desktop to
> > work. I receive the message 'The Client could not connect to the
[quoted text clipped - 18 lines]
> 'Allowed' or set it to forward port 3389 to the internal IP address of said
> Windows XP Professional machine?

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texas snowman<> - 19 Apr 2008 03:04 GMT

>Thanks for your response. I did enable the port forwarding to the remote
>computer for which I am attempting to access. I did not have the 'Block
>Anonymous Wan Requests' turned off but I did this tonight and I just tried to
>access it again and I received the same message. I think I am so close. Do
>you have any other ideas? Thanks so much!!!

Just trying to cover all bases here, but you DO have RD enabled on the
host machine (it is not by default) and have given your username
permission to connect. <Control Panel><System><Remote Access>, etc.
You may have already been asked this, but can you ping the host's
gateway?

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texas snowman<> - 15 Apr 2008 03:12 GMT

>I really need some help. I can't seem to get the remote desktop to work. I
>receive the message 'The Client could not connect to the remote
[quoted text clipped - 11 lines]
>static IP address. I've checked it multiple days/times for verification.
>10. I do not have a VPN. IDEAS PLEASE!!!!

You don't say what type of router you have at work. If it is a
Linksys, look for the check box that says "Block Anonymous Wan
Requests" and make sure that feature is disabled. If it is not a
Linksys router, there is probably some similar setting.

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T Gill - 18 Apr 2008 04:25 GMT

I checked and I did not have that disabled so I disabled it and tried the
remote access again but it still received the ''The Client could not connect
to the remote

>computer....try later' message. I feel as though I am so close. Also, I double checked the port forwarding and it is enabled to the computer for which I am trying to access. Could there be something else I need to set on the remote Linksys settings? Does my client computer need to have any specific settings? The client computer also has an attached router. I've spent multiple hours reading a lot of information on every available web site concerning this topic. The only other idea I have is downloading the latest Linksys firmware. Do you have any more ideas? Thanks so much for your help!!

> >I really need some help. I can't seem to get the remote desktop to work. I
> >receive the message 'The Client could not connect to the remote
[quoted text clipped - 16 lines]
> Requests" and make sure that feature is disabled. If it is not a
> Linksys router, there is probably some similar setting.

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