Unable to open Excel and Word Attachments

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Bill D. - 30 Jan 2004 23:03 GMT

I recently upgraded to XP from ME and installed Norton
Internet Security Software. Since the install I cannot
open any attachments from work that are in *.xls or *.doc
format. Error message reads "OE has removed access to
the following usafe attachment. " I receive these
attachments daily from work and they do not adverserly
affect my computer at work. I have tried disabling the
Norton software but nothing I do seems to work. What can
I do to allow me the opportunity to open these
attachments??

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Carey Frisch [MVP] - 30 Jan 2004 23:28 GMT

1. Start Outlook Express.
2. On the Tools menu, click Options.
3. Click the Security tab, click to clear the "Do not allow
attachments to be saved or opened that could potentially
be a virus" check box under Virus Protection, and then click OK.

Applicable Microsoft Knowledge Base Article:

Cannot Open E-Mail Attachments in Outlook Express
http://support.microsoft.com/default.aspx?scid=kb;en-us;q329570

Signature

Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| I recently upgraded to XP from ME and installed Norton
| Internet Security Software. Since the install I cannot
[quoted text clipped - 6 lines]
| I do to allow me the opportunity to open these
| attachments??

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Bruce Chambers - 31 Jan 2004 18:10 GMT

Greetings --

Outlook Express' default security settings are simply trying to
protect you. OE has no way of telling whether an attachment actually
contains a virus or not, so it temporarily blocks any of those file
types that could potentially contain a virus. In Outlook Express,
Tools > Options > Security, uncheck the "Do not allow attachments to
be saved or opened that could potentially be a virus" option, assuming
you trust the source, of course. The wiser course of action, however,
would be to modify your list of unsafe files, as outlined in the KB
articles below:

Cannot Open E-Mail Attachments in OE After You Install SP1
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329570

Information About the Unsafe File List in Internet Explorer 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291369

OLEXP Using Virus Protection Features in Outlook Express 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291387

Bruce Chambers

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> I recently upgraded to XP from ME and installed Norton
> Internet Security Software. Since the install I cannot
[quoted text clipped - 6 lines]
> I do to allow me the opportunity to open these
> attachments??

Reply to this Message