Repaired installation: no USB2.0 + limited user account crashes

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emmeff - 27 May 2006 13:51 GMT

I've put a new Asus motherboard into my system and performed an 'in place'
instal of XP Pro. I added SP2 and all other updates and loaded the drivers
from the software CD that came with the motherboard. In the BIOS setup I
enabled 'onboard SiS USB2.0' and set the USB controller to 'hi-speed'.

However, none of this appears to have installed the USB2.0 drivers. Asus
supplied USB2.0 drivers on the CD but it won't let me install them because XP
SP1 has already supplied them (in theory). Going into Device Manager I've
tried uninstalling the existing drivers and then running a scan for new
hardware but this hasn't helped -- the older, slower drivers reappear. Any
thoughts, please?

On the second issue, I run one admin and two limited user accounts on the
system. One (only) of the limited accounts invariably crashes the system
whenever a Microsoft application (IE or Office) runs. The BSOD shows a
registry error -- Stop: 0x00000051 (0x00000004, 0x00000001, 0xE1AF1C20,
0x00033228). Again, any thoughts?

Thanks in advance.

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Shenan Stanley - 27 May 2006 14:24 GMT

> I've put a new Asus motherboard into my system and performed an 'in
> place' instal of XP Pro. I added SP2 and all other updates and
[quoted text clipped - 15 lines]
> (0x00000004, 0x00000001, 0xE1AF1C20, 0x00033228). Again, any
> thoughts?

Installed the latest ASUS motherboard chipset drivers from the ASUS web
page?

Actually - have you gone and updated the drivers for each of your hardware
components from each individual manufacturer's web page?

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Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

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Adam Leinss - 27 May 2006 17:14 GMT

> Going into Device Manager I've
> tried uninstalling the existing drivers and then running a scan
> for new hardware but this hasn't helped -- the older, slower
> drivers reappear. Any thoughts, please?

Remove the drivers. Start Filemon from Sysinternals and run another
hardware scan. Stop the logging in Filemon after it reinstalls the
drivers. Look at the files it is looking at and move those to another
folder. It then should prompt you for those drivers and you can then
point them to your Asus CD.

Or, right click on the USB device in question, get its device instance
id. For example:

PCI\VEN_8086&DEV_24CD&SUBSYS_80891043&REV_02\3&61AAA01&0&EF

Do a text search on all the files on your hard drive for "PCI\VEN_8086
&DEV_24CD". Move whatever it finds to another directory, uninstall the
devices and then re-scan for them.

> On the second issue, I run one admin and two limited user accounts
> on the system. One (only) of the limited accounts invariably
> crashes the system whenever a Microsoft application (IE or Office)
> runs. The BSOD shows a registry error -- Stop: 0x00000051
> (0x00000004, 0x00000001, 0xE1AF1C20, 0x00033228). Again, any
> thoughts?

Make a new limited account. Does it work OK? If so, move the
favorites and documents folders from the account that is crashing and
then delete that account.

Adam

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Visit my PC Tech blog at www.leinss.com/blog

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emmeff - 31 May 2006 06:36 GMT

Thanks to both posters for their comments. However, system stability has
deteriorated rapidly since my first post in this thread and so I've
re-installed Windows. Howver, this has presented quite different problems,
as outlined in a new thread with a more relevant subject line.

Thanks again.

MF

> > Going into Device Manager I've
> > tried uninstalling the existing drivers and then running a scan
[quoted text clipped - 28 lines]
>
> Adam

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