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Windows Forum / Windows XP / Setup and Deployment / July 2008

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XP Repair Problems

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sheppardwk - 27 Jul 2008 17:01 GMT
I have a three (3) year old Dell that already had Windows XP loaded.
Received the following error message:

Windows XP could not start because the
following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM error.

Went to find help and found http://support.microsoft.com/?id=307545

Used the XP disk that came with my Dell. Changed the boot sequence and
pressed R at the recovery console. Prompted for admin password, don't have
one, so just pressed enter. C:\Windows is now the prompt.
Followed these instructions:

md tmp
copy c:\windows\system32\config\system c:\windows\tmp\system.bak
copy c:\windows\system32\config\software c:\windows\tmp\software.bak
copy c:\windows\system32\config\sam c:\windows\tmp\sam.bak
copy c:\windows\system32\config\security c:\windows\tmp\security.bak
copy c:\windows\system32\config\default c:\windows\tmp\default.bak

delete c:\windows\system32\config\system
delete c:\windows\system32\config\software
delete c:\windows\system32\config\sam
delete c:\windows\system32\config\security
delete c:\windows\system32\config\default

copy c:\windows\repair\system.bak c:\windows\system32\config\system
copy c:\windows\repair\software c:\windows\system32\config\software
copy c:\windows\repair\sam c:\windows\system32\config\sam
copy c:\windows\repair\security c:\windows\system32\config\security
copy c:\windows\repair\default c:\windows\system32\config\default

When it rebooted, it went to the Windows startup and indicated that there
were errors the last time I tried to shutdown the computer. I chose - Last
Known Configuration.

The computer went to Windows and then a light blue screen appeared and the
Checking File on C:
File System is NTFS
Volume is dirty

CHKDSK is verifying files (Stage 1 of 3)
CHKDSK is verifying indexes (Stage 2 of 3)
CHKDSK is verifying security descriptors (Stage 3 of 3)
CHKDSK is verifying USN journal

Then reboot and loop back into this same chkdsk.
After several loops, I interrupted it and pressed F8 - clicked on Safe Mode.
While starting up in Safe Mode, an error box appeared that stated
While trying to update a password, there was a problem as current value is
not correct.
Loop back to CHKDSK.

Now when I try and use the Recovery console, it asks for the administrator
password. Prior, I have just pressed enter and it accepted it. Now it won't.
How do I find out the password?

Went back to boot disk, and selected Windows Setup instead of Recovery
Console. It indicated that it found a previous installation of Windows.
Previous to this, it only presented the three (3) partitions. I was now
presented with the option to install Windows or Repair Windows. I chose
Repair. After it copied the new files and rebooted, I received an error that
indicated that While attempting to use the password, the current value is not
correct.

I am so close to resolving this, but apparently a new administrator password
has been generated which is not allowing the "Repaired" version of Windows to
start. Please help me resolve this as I have been attempting all sorts of
solutions since Friday.

If I am forced to reinstall Windows XP over itself on the C:\ drive, what
will I lose? We have four (4) logons, will they be affected? My Documents,
will it be affected? Other programs? etc.

Thanks in advance.
Shenan Stanley - 27 Jul 2008 18:44 GMT
> I have a three (3) year old Dell that already had Windows XP loaded.
> Received the following error message:
[quoted text clipped - 72 lines]
> drive, what will I lose? We have four (4) logons, will they be
> affected? My Documents, will it be affected? Other programs? etc.

In the future - please cross-post as opposed to multi-posting.  It results
in your message being spread across as many groups - but makes it easier for
you to check and others to read and not run-across unread in another group
later.  Think of it like sending the same email to many different people -
usually (or you should) you just put all their addresses in the TO: (or CC:
or BCC:) field at once.  Not compose a whole new message for each person,
but with exactly the same content.

First - you could reset the administrator's password using this on of these
CDs:
http://www.ubcd4win.com/
http://home.eunet.no/pnordahl/ntpasswd/

Or hints from here:
http://www.petri.co.il/forgot_administrator_password.htm

And/or - you could perform a REPAIR install (that's not hitting the first R,
but the second R) which should keep everything intact.

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/kb/315341

You may need this afterwards as well (as sometimes - after a repair
installation - Windows Updates just stop working.):

First thing to try:
As many will tell you - ignore the title and symptoms listed in the article
referred to.  Do method 1 and 2 and see if it fixes your issue whether or
not you repaired anything.

http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method  2 and try to update*.

*try to update:
- Visit http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.
- You are generally safe doing the Optional Software Updates.  I suggest
avoiding the Optional Hardware Updates completely.

Second thing to try:
http://www.codeplex.com/aureset

Third thing to try:
Get Dial-a-Fix:
http://wiki.djlizard.net/Dial-a-fix

Use its options to fix:
- Windows Installer
- Windows Update
- All the Registration Center options.

Turn off the "Empty System32\Catroot 2"
Do NOT do "Flush SoftwareDistribution".

Then click "GO" and wait until it is done...  Reboot will be needed.

- Download/Install Windows Update v3.
http://download.windowsupdate.com/windowsupdate/redist/standalone/7.0.6000.381/w
indowsupdateagent30-x86.exe

(You *may* need to install it using the command line switch "/wuforce"
right after the reboot - immediately after logging in.)

- Reboot.
- Visit http://windowsupdate.microsoft.com/ and scan for/install updates.

Usually - method one from the first suggestion fixes the issue.
Sometimes they have to proceed to method two from the first suggestion.

Less seldom - but it does happen - only the tool from the second suggestion
will work - although the first suggestion is contained within the second in
many ways (as well as some of the third.)

And the third suggestion is there because before there was a suggestion (1)
and a suggestion (2) - the third was the best bet and worked in most cases.

Good luck - come back and let us know!

Signature

Shenan Stanley
    MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 
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