Home | Contact Us | FAQ | Search & Site Map | Link to Us
Sign In | Join | Other 45 Sites in Network
Home
Discussion GroupsWindows VistaWindows XPWindows MeWindows 98Windows 95Virtual PCInternet ExplorerOutlook ExpressWindows MediaSecurity
Related Topics
MS Server ProductsMS OfficePC HardwareMore Topics ...

Windows Forum / Windows XP / General Topics 2 / March 2007

Tip: Looking for answers? Try searching our database.

Software or Hardware Problem

Thread view: 
Enable EMail Alerts  Start New Thread
Thread rating: 
C HARKNESS - 31 Mar 2007 17:10 GMT
Back in February, I replaced two 256MB memory modules with 1 GB memory
modules and ever since I have had a rash of problems with my computer.  Many
of these are shutdowns.  I am wondering if one or both of the memory modules
could be causing the problems.  I have had Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected.  I ran a check on the memory with System Suite
and did get a parity error once.  I am unable to determine if this is a
hardware or software problem.  Windows System Information module did not
identify any problem devices or other hardware. Sorry if there is too much
or not enough information. Any help is appreciated.

Charlie Harkness

Below is a sample of the detailed messages and
WindowsSystemFault/ErrorReports:

Naiaufsx.sys

Page_fault_in_non paged_area

Stop Error:0x00000050

Naiaufsx.sys address b57b8fc8

Stop Error: 0x00000024

Ntfs.sys  address f787a74f

Stop Error: 0x00000050

Page_fault_in_nonpaged_area

Irql_not_less_or_equal

Stop Error:0x000000A

Win32k.sys address bf804996

Stop Error: 0x0000008e

Memory_management

Stop Error: 0x0000001a

Stop Error:0x000000ea

Thread_stick_I_device_driver (q9293678)

Dell Device Reset Tool found no errors

Winword.exe    Exception Code 0x0000005

451783.cvi

From Windows System Information Office Event/Application Fault

Event    Application Failure

Bucket ID        385059319

Bucket Table    1

Application       winword.exe

Application Version      11.0.8125.0

Application Stamp        45b6910c

Module            winword.exe

Module Version            11.0.8125.0

Module Stamp  45b6910c

Debug  0

Offset   00372902

Date     3/21/2007 11:55:03 AM

Event    Application Failure

Bucket ID        396882157

Bucket Table    1

Application       winword.exe

Application Version      11.0.8125.0

Application Stamp        45b6910c

Module            mso.dll

Module Version            11.0.8122.0

Module Stamp  4592f985

Debug  0

Offset   0003cf65

Date     3/21/2007 1:05:23 PM

Event    Application Failure

Bucket ID        378017029

Bucket Table    1

Application       winword.exe

Application Version      11.0.8125.0

Application Stamp        45b6910c

Module            mso.dll

Module Version            11.0.8122.0

Module Stamp  4592f985

Debug  0

Offset   000376f3

Date     3/22/2007 1:41:00 PM

Event    Application Failure

Bucket ID        00000006

Bucket Table    1

Application       winword.exe

Application Version      11.0.8125.0

Application Stamp        45b6910c

Module            winword.exe

Module Version            11.0.8125.0

Module Stamp  45b6910c

Debug  0

Offset   0009274f

Date     3/26/2007 8:49:50 PM

Event    Application Failure

Bucket ID        Not Available

Bucket Table    Not Available

Application       winword.exe

Application Version      11.0.8125.0

Application Stamp        45b6910c

Module            winword.exe

Module Version            11.0.8125.0

Module Stamp  45b6910c

Debug  0

Offset   000c1b70

Date     3/28/2007 11:53:15 AM

Windows Error Reporting

3/20/2007 3:35 PM      Application Hang          Fault bucket
337148017.


3/20/2007 3:35 PM      Application Hang          Hanging application
iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/20/2007 9:43 PM      Application Error          Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
9.0.28.0, fault address 0x000018d1.


3/20/2007 9:44 PM      Application Error          Fault bucket
399068313.


3/21/2007 10:58 AM   Application Hang          Fault bucket
372852869.


3/21/2007 10:58 AM   Application Hang          Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/21/2007 11:55 AM   Microsoft Office 11      Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x00372902.


3/21/2007 11:55 AM   Microsoft Office 11      Bucket 385059319, bucket table
1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
fault address 0x00372902.


3/21/2007 1:05 PM      Microsoft Office 11      Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x0003cf65.


3/21/2007 1:05 PM      Microsoft Office 11      Bucket 396882157, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x0003cf65.


3/21/2007 9:29 AM     Application Hang          Fault bucket
372852869.


3/21/2007 9:29 AM     Application Hang          Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 12:00 PM    Application Hang          Fault bucket
393010122.


3/22/2007 12:00 PM    Application Hang          Hanging application
SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 12:33 PM    Application Hang          Fault bucket
372852869.


3/22/2007 12:33 PM    Application Hang          Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 1:41 PM      Microsoft Office 11      Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x000376f3.


3/22/2007 1:43 PM      Microsoft Office 11      Bucket 378017029, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x000376f3.


3/22/2007 2:05 PM      Application Error          Faulting application
~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
fault address 0x00071d2f.


3/22/2007 8:18 PM      Application Hang          Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/22/2007 8:19 PM      Application Hang          Fault bucket
372852869.


3/22/2007 9:19 AM     Application Error          Faulting application
hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
5.1.2600.2180, fault address 0x00018fea.


3/22/2007 9:19 AM     Application Error          Fault bucket
245379821.


3/22/2007 9:49 AM     Application Hang          Hanging application
OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
address 0x00000000.


3/22/2007 9:50 AM     Application Hang          Fault bucket
372852869.


3/22/2007 9:50 AM     Application Hang          Fault bucket
362195512.


3/22/2007 9:50 AM     Application Hang          Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/25/2007 11:34 AM   Application Hang          Fault bucket
372852869.


3/25/2007 11:34 AM   Application Hang          Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.


3/25/2007 7:46 PM      Application Error          Faulting application
on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
8.5.1.102, fault address 0x0006ca02.


3/26/2007 8:49 PM      Microsoft Office 11      Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x0009274f.


3/26/2007 8:50 PM      Microsoft Office 11      Bucket 00000006, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
debug? 0, fault address 0x0009274f.


3/28/2007 10:10 AM   Application Error          Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
version 4.0.1601.4978, fault address 0x000c6f03.


3/28/2007 10:10 AM   Application Error          Fault bucket
403204297.


3/28/2007 11:53 AM   Microsoft Office 11      Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x000c1b70.


3/28/2007 1:27 PM      Application Error          Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module , version
5.1.2600.2180, fault address 0x00018fea.


3/30/2007 4:13 PM      Application Error          Fault bucket
134626067.


3/30/2007 4:14 PM      Application Error          Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.


3/30/2007 4:14 PM      Application Error          Fault bucket
134626067.


3/30/2007 4:25 PM      Application Error          Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.


3/30/2007 4:25 PM      Application Error          Fault bucket
134626067.


3/30/2007 4:31 PM      Application Error          Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.

Ken Blake, MVP - 31 Mar 2007 18:09 GMT
> Back in February, I replaced two 256MB memory modules with 1 GB memory
> modules and ever since I have had a rash of problems with my
> computer.  Many of these are shutdowns.  I am wondering if one or
> both of the memory modules could be causing the problems.

Very likely. Run Memtest86 at  http://www.memtest.org

Signature

Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

> I have had
> Windows messages that indicate that there are driver problems, but
[quoted text clipped - 333 lines]
> hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
> 6.2.4131.0, fault address 0x000076f2.

db - 31 Mar 2007 18:39 GMT
memory is now sold
with very specific specifications.

did you double check your
motherboard maker website for
the exact requirements of
the memory upgrade?

does you cmos/bios
register you memory correctly.

if the memory is exactly
the model for your motherboard
and the cmos registries are
correct, eg parity, overclocking, etc...

then it sounds like the cpu
or the ram is overheating at the
time you need peak performance.

- db
 Back in February, I replaced two 256MB memory modules with 1 GB memory
 modules and ever since I have had a rash of problems with my computer.  Many
 of these are shutdowns.  I am wondering if one or both of the memory modules
 could be causing the problems.  I have had Windows messages that indicate
 that there are driver problems, but when I run my Dell Driver Reset tool,
 there are no errors detected.  I ran a check on the memory with System Suite
 and did get a parity error once.  I am unable to determine if this is a
 hardware or software problem.  Windows System Information module did not
 identify any problem devices or other hardware. Sorry if there is too much
 or not enough information. Any help is appreciated.

 Charlie Harkness

 Below is a sample of the detailed messages and
 WindowsSystemFault/ErrorReports:

 Naiaufsx.sys

 Page_fault_in_non paged_area

 Stop Error:0x00000050

 Naiaufsx.sys address b57b8fc8

 Stop Error: 0x00000024

 Ntfs.sys  address f787a74f

 Stop Error: 0x00000050

 Page_fault_in_nonpaged_area

 Irql_not_less_or_equal

 Stop Error:0x000000A

 Win32k.sys address bf804996

 Stop Error: 0x0000008e

 Memory_management

 Stop Error: 0x0000001a

 Stop Error:0x000000ea

 Thread_stick_I_device_driver (q9293678)

 Dell Device Reset Tool found no errors

 Winword.exe    Exception Code 0x0000005

 451783.cvi

 From Windows System Information Office Event/Application Fault

 Event    Application Failure

 Bucket ID        385059319

 Bucket Table    1

 Application       winword.exe

 Application Version      11.0.8125.0

 Application Stamp        45b6910c

 Module            winword.exe

 Module Version            11.0.8125.0

 Module Stamp  45b6910c

 Debug  0

 Offset   00372902

 Date     3/21/2007 11:55:03 AM

 Event    Application Failure

 Bucket ID        396882157

 Bucket Table    1

 Application       winword.exe

 Application Version      11.0.8125.0

 Application Stamp        45b6910c

 Module            mso.dll

 Module Version            11.0.8122.0

 Module Stamp  4592f985

 Debug  0

 Offset   0003cf65

 Date     3/21/2007 1:05:23 PM

 Event    Application Failure

 Bucket ID        378017029

 Bucket Table    1

 Application       winword.exe

 Application Version      11.0.8125.0

 Application Stamp        45b6910c

 Module            mso.dll

 Module Version            11.0.8122.0

 Module Stamp  4592f985

 Debug  0

 Offset   000376f3

 Date     3/22/2007 1:41:00 PM

 Event    Application Failure

 Bucket ID        00000006

 Bucket Table    1

 Application       winword.exe

 Application Version      11.0.8125.0

 Application Stamp        45b6910c

 Module            winword.exe

 Module Version            11.0.8125.0

 Module Stamp  45b6910c

 Debug  0

 Offset   0009274f

 Date     3/26/2007 8:49:50 PM

 Event    Application Failure

 Bucket ID        Not Available

 Bucket Table    Not Available

 Application       winword.exe

 Application Version      11.0.8125.0

 Application Stamp        45b6910c

 Module            winword.exe

 Module Version            11.0.8125.0

 Module Stamp  45b6910c

 Debug  0

 Offset   000c1b70

 Date     3/28/2007 11:53:15 AM

 Windows Error Reporting

 3/20/2007 3:35 PM      Application Hang          Fault bucket
 337148017.


 3/20/2007 3:35 PM      Application Hang          Hanging application
 iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/20/2007 9:43 PM      Application Error          Faulting application
 iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
 9.0.28.0, fault address 0x000018d1.


 3/20/2007 9:44 PM      Application Error          Fault bucket
 399068313.


 3/21/2007 10:58 AM   Application Hang          Fault bucket
 372852869.


 3/21/2007 10:58 AM   Application Hang          Hanging application
 iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/21/2007 11:55 AM   Microsoft Office 11      Faulting application
 winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
 winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
 0x00372902.


 3/21/2007 11:55 AM   Microsoft Office 11      Bucket 385059319, bucket table
 1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
 faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
 fault address 0x00372902.


 3/21/2007 1:05 PM      Microsoft Office 11      Faulting application
 winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
 version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
 0x0003cf65.


 3/21/2007 1:05 PM      Microsoft Office 11      Bucket 396882157, bucket
 table 1, faulting application winword.exe, version 11.0.8125.0, stamp
 45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
 debug? 0, fault address 0x0003cf65.


 3/21/2007 9:29 AM     Application Hang          Fault bucket
 372852869.


 3/21/2007 9:29 AM     Application Hang          Hanging application
 iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/22/2007 12:00 PM    Application Hang          Fault bucket
 393010122.


 3/22/2007 12:00 PM    Application Hang          Hanging application
 SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/22/2007 12:33 PM    Application Hang          Fault bucket
 372852869.


 3/22/2007 12:33 PM    Application Hang          Hanging application
 iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/22/2007 1:41 PM      Microsoft Office 11      Faulting application
 winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
 version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
 0x000376f3.


 3/22/2007 1:43 PM      Microsoft Office 11      Bucket 378017029, bucket
 table 1, faulting application winword.exe, version 11.0.8125.0, stamp
 45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
 debug? 0, fault address 0x000376f3.


 3/22/2007 2:05 PM      Application Error          Faulting application
 ~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
 fault address 0x00071d2f.


 3/22/2007 8:18 PM      Application Hang          Hanging application
 iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/22/2007 8:19 PM      Application Hang          Fault bucket
 372852869.


 3/22/2007 9:19 AM     Application Error          Faulting application
 hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
 5.1.2600.2180, fault address 0x00018fea.


 3/22/2007 9:19 AM     Application Error          Fault bucket
 245379821.


 3/22/2007 9:49 AM     Application Hang          Hanging application
 OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
 address 0x00000000.


 3/22/2007 9:50 AM     Application Hang          Fault bucket
 372852869.


 3/22/2007 9:50 AM     Application Hang          Fault bucket
 362195512.


 3/22/2007 9:50 AM     Application Hang          Hanging application
 iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/25/2007 11:34 AM   Application Hang          Fault bucket
 372852869.


 3/25/2007 11:34 AM   Application Hang          Hanging application
 iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
 hang address 0x00000000.


 3/25/2007 7:46 PM      Application Error          Faulting application
 on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
 8.5.1.102, fault address 0x0006ca02.


 3/26/2007 8:49 PM      Microsoft Office 11      Faulting application
 winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
 winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
 0x0009274f.


 3/26/2007 8:50 PM      Microsoft Office 11      Bucket 00000006, bucket
 table 1, faulting application winword.exe, version 11.0.8125.0, stamp
 45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
 debug? 0, fault address 0x0009274f.


 3/28/2007 10:10 AM   Application Error          Faulting application
 iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
 version 4.0.1601.4978, fault address 0x000c6f03.


 3/28/2007 10:10 AM   Application Error          Fault bucket
 403204297.


 3/28/2007 11:53 AM   Microsoft Office 11      Faulting application
 winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
 winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
 0x000c1b70.


 3/28/2007 1:27 PM      Application Error          Faulting application
 iexplore.exe, version 7.0.6000.16414, faulting module , version
 5.1.2600.2180, fault address 0x00018fea.


 3/30/2007 4:13 PM      Application Error          Fault bucket
 134626067.


 3/30/2007 4:14 PM      Application Error          Faulting application
 hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
 6.2.4131.0, fault address 0x000076f2.


 3/30/2007 4:14 PM      Application Error          Fault bucket
 134626067.


 3/30/2007 4:25 PM      Application Error          Faulting application
 hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
 6.2.4131.0, fault address 0x000076f2.


 3/30/2007 4:25 PM      Application Error          Fault bucket
 134626067.


 3/30/2007 4:31 PM      Application Error          Faulting application
 hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
 6.2.4131.0, fault address 0x000076f2.

Ron Martell - 31 Mar 2007 21:29 GMT
>Back in February, I replaced two 256MB memory modules with 1 GB memory
>modules and ever since I have had a rash of problems with my computer.  Many
[quoted text clipped - 6 lines]
>identify any problem devices or other hardware. Sorry if there is too much
>or not enough information. Any help is appreciated.

Do you stil have the 256 mb modules?   If so then try removing the 1
gb modules and installing the 256s.   Run the computer that way for
several days.  If the problems go away then you have your answer - it
is the new memory.

Good luck

Ron Martell     Duncan B.C.    Canada
Signature

Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 
Sign In
Join
My Latest Posts
My Monitored Threads
My Blog
My Photo Gallery
My Profile
My Homepage

Start New Thread
Enable EMail Alerts
Rate this Thread



©2008 Advenet LLC   Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.