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Windows Forum / Windows XP / General Topics 2 / July 2008Cannot access help and support
When I try to access help and support, I am told: Windows cannot find 'helpctr.exe'. Male sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click search. I have the 'helpctr.exe' file on my computer, but clicking on leads to this message: Windows cannot open help and support because a system service is not running. To fix the the problem, start the service named help and support. When I click help and support, I get the first error message again. One online help site directed me to: HKEY_Local_Machine/Software/Microsoft/Windows/CurrrentVersion/App Path. Once there, I was to click on HELPCTR.EXE and type: C:\Wondows\PCHealth\HelpCtr\Binaries\HelpCtr.Exe. There was no HELP.CTR.EXE file to click on. Is there a solution? Thanks Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt  SignatureWas this helpful? Then click the Ratings button. Voting helps the web interface. http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPostAsAnswer Mark L. Ferguson . > When I try to access help and support, I am told: > [quoted text clipped - 21 lines] > > Thanks Is it turned on in services? > When I try to access help and support, I am told: > [quoted text clipped - 21 lines] > > Thanks "Help and Support" link from Start Menu does not work: http://windowsxp.mvps.org/startmenuhelp.htm "Help and Support Error" - Service not started: http://windowsxp.mvps.org/helpsvc.htm SignatureRegards, Ramesh Srinivasan, Microsoft MVP [Windows Shell/User] ------------------------------------------------------------------------- The Winhelponline Blog: http://www.winhelponline.com/blog Windows® Troubleshooting: http://www.winhelponline.com ------------------------------------------------------------------------- When I try to access help and support, I am told: Windows cannot find 'helpctr.exe'. Male sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click search. I have the 'helpctr.exe' file on my computer, but clicking on leads to this message: Windows cannot open help and support because a system service is not running. To fix the the problem, start the service named help and support. When I click help and support, I get the first error message again. One online help site directed me to: HKEY_Local_Machine/Software/Microsoft/Windows/CurrrentVersion/App Path. Once there, I was to click on HELPCTR.EXE and type: C:\Wondows\PCHealth\HelpCtr\Binaries\HelpCtr.Exe. There was no HELP.CTR.EXE file to click on. Is there a solution? Thanks This does not work for me. I have checked app paths and it is correct. if I try to manually start helpctr service I get an error message stating: "Could not start Help and Support Service on local Computer Error 126: The specified module coult not be found". All files are where they should be in the \windows\pchealth\HelpCtr directory. Additionally, I've noticed that automatic updates will fail to install updated however if I manually run the installs they complete successfully. I don't know if these are related. Any suggestions are very much welcomed. > "Help and Support" link from Start Menu does not work: > http://windowsxp.mvps.org/startmenuhelp.htm [quoted text clipped - 24 lines] > > Thanks >When I try to access help and support, I am told: > [quoted text clipped - 18 lines] > >Thanks start , control panel , admin tools , services , right click help and support , check automatic , apply , ok done THANK YOU, THANK YOU!!! THANK YOU!! I have trying to fix my computer for 12 hours! (No Kidding) Your guidelines on the bottom of your comment WORKED! for everything that was wrong! I lost my sound, help&support,printer spooler! everything! I can't thank you enough for your computer knowledge! You are a god send to me!! Thank You!!! Debbie > >When I try to access help and support, I am told: > > [quoted text clipped - 21 lines] > start , control panel , admin tools , services , right click help and > support , check automatic , apply , ok done |
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