Problem Logging in to XP

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smittysc - 15 May 2008 03:13 GMT

I am running XP SP2. I am no longer able to log into Windows. Both my
Administrator account and single user account are not password protected so I
have never needed to enter them nor have I ever been promted.

As I boot up I now get the blue welcome screen and see the icon for my
account "Steve". I click on the user and I get the message "Loading
personal settings" then "Saving personal settings" then "logging off" thus
not allowing me to get in. I have tried to do a CNTL ALT +DEL and go in as
Administrator (without password) and that also does not work.

Finally I have tried to start XP in Safe Mode. THis time I get the blue
welcome screen and the icons for Administrator and my account "steve". Again
clicking on the icons I get the message "Loading personal settings" then
"Saving personal settings". The only option left is to click "Turn off
computer"

Please help.

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John Smith - 15 May 2008 15:48 GMT

>I am running XP SP2. I am no longer able to log into Windows. Both my
>Administrator account and single user account are not password protected so I
[quoted text clipped - 13 lines]
>
>Please help.

I had a similar problem not long ago. XPpro seemed to accept the
password, 'Loading settings', then log right back out. I can't find
that exact description in my notes, but I think it was the case where,
when I tried Safe mode it told me that lsass.exe wasn't working. In my
case I'd recently replaced my c: drive with a new Seagate and still
had my old c:, 2 weeks old, on my desk. I put it back on, plugged
Seagate into caddy, reformatted it and imaged a backup back onto it.
It turns out that the Seagate had a blown sector and wouldn't accept a
restoreimage until this was done. You might want to reset passwords
per a thread 'Password Problems' back on 5-11-08, it would be easier
than reinstalling Windows, if it would work.

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Mark L. Ferguson - 15 May 2008 15:53 GMT

You have several options. It depends on what is doing that.
Booting to "Safe Mode With Command Prompt" will avoid any problems with a
corrupt user profile. From there, System Restore may fix it.

HOW TO Start System Restore Tool from Command Prompt (Q304449):
http://support.microsoft.com/support/kb/articles/q304/4/49.asp

If no help, you may need to reset your registry to the original setup.
How to Recover from a Corrupted Registry -config-system:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q307545

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Mark L. Ferguson
.

> I am running XP SP2. I am no longer able to log into Windows. Both my
> Administrator account and single user account are not password protected
[quoted text clipped - 16 lines]
>
> Please help.

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