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Windows Forum / Windows XP / General Topics 2 / May 2008SP 2 Install Problems
I've tried installing Service Pack 2 (and Service Pack 3 today) on my Windows XP Home edition machine. I get to the point where I get the message Inspecting Current Configuration. When it gets "Checking product key" in the details box, I then get a message Internal Error Occured and then Installation did not complete. I have tried loading from auto update- express install, and from downloading from the website. Any ideas what's going wrong. Many thanks in advance. You don't need to install SP2 then SP3 just go for SP3 if you want the latest. Is the error during SP2 or SP3 installation.?? Neil > I've tried installing Service Pack 2 (and Service Pack 3 today) on my > Windows XP Home edition machine. I get to the point where I get the [quoted text clipped - 11 lines] > > Many thanks in advance. I get the same error when trying to install either. Have tried SP2 install many times so thought I'd try SP3 but the same thing happens. > You don't need to install SP2 then SP3 just go for SP3 if you want the > latest. Is the error during SP2 or SP3 installation.?? [quoted text clipped - 14 lines] > > > > Many thanks in advance. Is your XP Home an OEM that came with the PC, or have you installed it your self from a disk. (retail or OEM) Neil >I get the same error when trying to install either. Have tried SP2 install > many times so thought I'd try SP3 but the same thing happens. [quoted text clipped - 18 lines] >> > >> > Many thanks in advance. if you reinstalled winxp initially, you may have to activate that version before proceeding. i would avoid sp3 for now and perhaps for the rest of the year. however, you can save the sp2 file onto your disk then reboot into safemode and double click that file to proceed with the installation. http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245 -9E368D3CDB5A&displaylang=en  Signaturedb·´¯`·...¸><)))º> >I get the same error when trying to install either. Have tried SP2 install > many times so thought I'd try SP3 but the same thing happens. [quoted text clipped - 17 lines] >> > >> > Many thanks in advance. >I get the same error when trying to install either. Have tried SP2 install >many times so thought I'd try SP3 but the same thing happens. > > > >> Have you tried installing SP3 in SAFE MODE? When installing Service Packs 2 or 3, the installation program does not check "product key" as you say. Are you sure it is not some Trojan trying to takeover your system? Service Pack 1a blocked some product keys but this may not be the case in your system. I am assuming your system was running normally before you tried installing SP3 (or SP2). Any reason why you didn't update your system with SP2 some 4 years ago? SP2 was released in Nov. 2004 and I am surprised you didn't update your system soon after that. hth You meed at lest SP1 to be installed on the running version of XP before SP3 can be successfully installed. XP (original) will be qualify for the install of SP3. >You don't need to install SP2 then SP3 just go for SP3 if you want the >latest. Is the error during SP2 or SP3 installation.?? [quoted text clipped - 14 lines] >> >> Many thanks in advance. Ok, let's start again and ignore SP3. I only tried it to get around the fact that I've been unable to install SP2. This problem has existed since SP 2 came out and I thought originally I would just get by without it as I couldn't work out why it did not install. The version of XP I have came loaded with the Dell computer I purchased.I run Norton Internet Security and AOL if those make a difference. I would ideally like to install SP2 and go from there. i.e. worry about SP3 in the future. > You meed at lest SP1 to be installed on the running version of XP before SP3 > can be successfully installed. XP (original) will be qualify for the install [quoted text clipped - 18 lines] > >> > >> Many thanks in advance. See if this helps Mike - SP2 installation hangs at "Checking product key" phase Posted by another user who got a response from MS Support:- <quote> There are 3 steps which we have to do to get the SP2 installed. Steps are: 1) Please go into the CMD prompt (Start/Run --> cmd.exe ) 2) Then type cd /d %windir%\inf and make sure we are in that directory. 3) Then type ren oem*.inf oem*.old, it will go back to the prompt after giving you some error (Do not worry about it) 4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt after giving you some error (Do not worry about it) 5) Then goto start - run - type "%windir%\inf" and you will see the files in the folder. 6) Then find the file by name INFCACHE.1 and take a backup of it to desktop (by copying it to desktop) and delete the INFCACHE.1 from c:\windows\inf. 7) Close all windows and reboot the computer to safe mode and start the installation of SP2 and it should go fine. <quote> SignatureTaurArian [MVP] 2005-2008 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco | I've tried installing Service Pack 2 (and Service Pack 3 today) on my | Windows XP Home edition machine. I get to the point where I get the message [quoted text clipped - 8 lines] | | Many thanks in advance. Have you shut down Norton and tried? > See if this helps Mike - > [quoted text clipped - 47 lines] > | > | Many thanks in advance. Unknown;3122525 Wrote: > Have you shut down Norton and tried? > See if this helps Mike - [quoted text clipped - 58 lines] > > - why xp2 load xp3 that is it job don -- westieben Thanks for all the replies everyone but still nothing works. Is there anybody with more ideas or even a way around this? Would it be better for instance to update the operating system to Vista or would this be just too complicated and risky? Just to re-iterate, during the installation of Service Pack 2 it gets to the point where it is "Checking product key" and then gives an "Internal Error" message. Any more help would be really great and appreciated. Thanks, Mike > Unknown;3122525 Wrote: > > Have you shut down Norton and tried? [quoted text clipped - 61 lines] > > why xp2 load xp3 that is it job done microsoft provides help with update issues for free. you can go to microsoft.com and browse around to find and open a service ticket. if i recall there is a link for assistance on/at the webpage were updates are selected, downloaded. Signaturedb·´¯`·...¸><)))º> > Thanks for all the replies everyone but still nothing works. Is there anybody > with more ideas or even a way around this? [quoted text clipped - 75 lines] >> >> why xp2 load xp3 that is it job done Thanks, but if there is I can't find it. > microsoft provides > help with update issues [quoted text clipped - 91 lines] > >> > >> why xp2 load xp3 that is it job done <snipped> > Thanks, but if there is I can't find it. Looking for the link for direct Microsoft support when installing Windows Xp Service Pack 3 (I suggest you do that as opposed to trying to pass through SP2...) Free unlimited installation and compatibility support is available for Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and e-mail support is available only in the United States and Canada. . US: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131 . CA: http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131 . UK: http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131 . AU: http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131 . Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows XP | select Windows XP Service Pack 3 SignatureShenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us the link above will guide you. ------------------- i still think that sp2 might be better than sp3 for you. but it is your choice. Signaturedb·´¯`·...¸><)))º> > Thanks, but if there is I can't find it. > [quoted text clipped - 95 lines] >> >> >> >> why xp2 load xp3 that is it job done Yes, thanks. The trouble though is that I need to find out why I can't install either of them. There is no free service from Microsoft for SP2 as my original XP was Manufacturer installed. There is however possibly help on it's way for SP3. I'm just waiting to hear from Microsoft about this. Thanks to Shenan Stanley for the prompt. I'll let you know if that worked! > http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us > [quoted text clipped - 107 lines] > >> >> > >> >> why xp2 load xp3 that is it job done |
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