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Windows Forum / Windows XP / General Topics 2 / December 2007Fatal Login Error. hr = 80041034, f = -2147217356
Can anyone help me with this, Fatal Login Error. hr = 80041034, f = -2147217356 which appears when I use a hyperlink, I think java script has something to do with it as it appears before the address im trying to link to. Please please help, Ive been on this for months and I dont know anything about puters so some step by step instructions would be helpfull! Many thanks (Cross-posting to microsoft.public.windows.inetexplorer.ie6.browser) Hello John, Provide some more details. I presume this pc has XP and IE 6. Is the problem at one specific website? if so, provide website address. Does this problem occur only when you have to login ? Anything to do with Hotmail? or any web-based email service? NB. Javascript is an inherent part of the browser, and if it is broken, you'd see a whole lot of other problems.  SignatureMaurice N MVP Windows - Shell / User ----- > Can anyone help me with this, Fatal Login Error. hr = 80041034, f = > -2147217356 which appears when I use a hyperlink, I think java script > has something to do with it as it appears before the address im trying > to link to. Please please help, Ive been on this for months and I dont > know anything about puters so some step by step instructions would be > helpfull! Many thanks Hi Maurice, thanks for answering.Yes its running on XP, with sp2 installed, dont know what IE 6 is. No, its not with one specific web site, its mainly when I try to open an email link on a website then I get 'Fatal Login Error. hr = 80041034, f = -2147217356' appear. this is what it says on the address bar when I try email, http://login.passport.com/digest.srf?_lang=EN&lc=1033&fs=1&ct=1142173909&tw=8640 0&id=2&kv=0&ru=http%3a%2f%2fwww%2ehotmail%2emsn%2ecom%2fcgi%2dbin%2fsbox%3frru%3 dcompose%253ftype%253ddmc%2526action%253dcompose%2526to%253dinfo%252540englishar cheryfederation%25252eorg%2526exdomain%253dpassport%25252ecom%2526login%253djohn antill%252525hotmail%25252eco%25252euk%2526domain%253dpassport%25252ecom%2526use rname%253djohnantill%252525hotmail%25252eco%25252euk%2526curmbox%253d00000000%25 25252d0000%2525252d0000%2525252d0000%2525252d000000000001%2526flags%253d37888%25 26&log=1 Well its gobledegook to me Maurice but you might make something of it.My email addy is in there if you fancy gettin hold of me, many thanks again, john John, By IE 6, I mean Internet Explorer browser version 6 (which is in XP). Unless you indicate otherwise, that's what I would presume you are running. It appears this has to do with a Hotmail account (perhaps MSN) , and the login for that at passport.com Are you following the usual procedure for logging in to Hotmail? By chance, do you have MS Outlook on this pc? I encourage you to review the setting for E-mail client on this system. In Internet Explorer, select Tools > Internet Options> click on Programs tab. In the block, "Internet Programs", look at "E-mail" line. What does it show for email program? If you have Hotmail, you should set it to Hotmail. Press the down arrow (at E-mail) and make your selection. Another thing to consider, delete contents of your temporary internet cache folder, and possibly delete any old passport cookies. SignatureMaurice N MVP Windows - Shell / User ----- > Hi Maurice, thanks for answering.Yes its running on XP, with sp2 > installed, dont know what IE 6 is. No, its not with one specific web [quoted text clipped - 5 lines] > it.My email addy is in there if you fancy gettin hold of me, many > thanks again, john > John, > By IE 6, I mean Internet Explorer browser version 6 (which is in XP). Unless you indicate otherwise, that's what I would presume you are running. [quoted text clipped - 25 lines] > > it.My email addy is in there if you fancy gettin hold of me, many > > thanks again, john Hi Maurice, Yes im using IE 6 & I log in in the usual way. I do have MS outlook on this pc. Hotmail is my Email client, I checked as you asked. I also deleted temporary internet files as you asked and also manually deleted all the cookies from my cookie folder, took ages. One thing Ive noticed is that if I try to email from a hyperlink, on the address bar, before the address it says `javascript:` if I delete this sometimes the link will open but Im still getting the same 'Fatal Login Error. hr = 80041034, f = -2147217356' message come up most of the time, Regards John. Hi Maurice, Yes im using IE 6 & I log in in the usual way. I do have MS outlook on this pc. Hotmail is my Email client, I checked as you asked. I also deleted temporary internet files as you asked and also manually deleted all the cookies from my cookie folder, took ages. One thing Ive noticed is that if I try to email from a hyperlink, on the address bar, before the address it says `javascript:` if I delete this sometimes the link will open but Im still getting the same 'Fatal Login Error. hr = 80041034, f = -2147217356' message come up most of the time, Regards John. hhhhheeeeeeeeeeellllllllllppppppppppp me !!!!!!!!! Hi John :-) Please answer the following questions: What version of Outlook do you have? Do you use the Outlook, or just installed it along with the other Office programs? Do you use Windows Messenger? Do you use AutoUpdate? Do you use Microsoft Update? Or Windows Update? Can you log on to the Hotmail? Is the problem only when you click a link in a website, in Hotmail? I am a bit confused as to what links and where are giving you the error. Try the following and see if it helps: Javascript does not work (hyperlinks) http://www.fjsmjs.com/OE/nolinks.htm Hyperlinks don't work http://inetexplorer.mvps.org/answers/48.html Update your scripting engine. For 2000 and XP go to http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb -95a22b832caa&DisplayLang=en The install includes a new jscript.dl You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679 Hope this helps. Jan :) MS MVP - Windows IE/OE [DTS/AumHa] Smiles are meant to be shared, that's why they're so contagious. Replies are posted only to the newsgroup for the benefit or other readers. How to make a good newsgroup post: http://www.dts-l.org/goodpost.htm > hhhhheeeeeeeeeeellllllllllppppppppppp me !!!!!!!!! Hi Jan, I did have outlook ( I just removed it from the components list because i dont use it as it wont send emails, didnt help.) I use messenger 7.5 I use microsoft updates I can log into hotmail no probs The links Im having trouble with are the email links on web pages, like when it says email us, so I click on the link and get the error. I just loaded the new script editor as you suggested, still no go. I dont know about the java thing at the moment, I will try later. Thanks for your help, john Hi JOHN :-) Thank you very much for the updated information. You say the links you are trying to open are the contact email links on the websites. Could you please post a couple of the links here that you are having the problem with? That way we can test them and perhaps see if there is an issue with the links, or perhaps a clue as to what may be required to resolve the problem. It may be a setting or a 3rd party software that may be causing the problem. Jan :) MS MVP - Windows IE/OE [DTS/AumHa] Smiles are meant to be shared, that's why they're so contagious. > Hi Jan, > I did have outlook ( I just removed it from the components list because [quoted text clipped - 7 lines] > dont know about the java thing at the moment, I will try later. > Thanks for your help, john only thing you can do is copy and paste the email Jan Il;1741981 Wrote: > Hi John :-) > [quoted text clipped - 40 lines] > > > hhhhheeeeeeeeeeellllllllllppppppppppp me !!!!!!!!! Signaturecjm2164 http://forums.techarena.in > Hi Maurice, thanks for answering.Yes its running on XP, with sp2 > installed, dont know what IE 6 is. No, its not with one specific web > site, its mainly when I try to open an email link on a website then I > get 'Fatal Login Error. hr = 80041034, f = -2147217356' appear. this is > what it says on the address bar when I try email, > http://login.passport.com/digest.srf? ... I think it is unusual for a login with passport to be http: Have you tried changing the protocol to https: instead? You might find the symptom resolution in this article helpful. <title>KB813444 - How to troubleshoot situations where you cannot complete MSN sign-up or connect to SSL secured (128-Bit) Web sites by using Internet Explorer in Windows XP</title> I think it would be interesting to know where that message is originating. E.g. whether it is an error being detected on the server you are trying to connect to or on your machine. FWIW here is what a search for that code returns http://windowssdk.msdn.microsoft.com/library/default.asp?url=/library/en-us/wmis dk/wmi/wmi_error_constants.asp (MSN search for 0x80041034 microsoft codes ) <quote> WBEM_E_PROVIDER_FAILURE 0x80041004 Provider has failed at some time other than during initialization. </quote> One possibility is that it means the the WMI service (Windows Management Instrumentation) is not running. You could check that on your machine and start it if it is not running. However, I suspect that this could be a secondary symptom caused by the primary symptom of the login failure. Good luck Robert Aldwinckle --- Robert, please, I just want a solution, I havent a clue what protocol is and I dont really care. All I want is some step by step instructions to cure the problem, written for an idiot who knows nothing about computers, thats me. I can press buttons, just tell me which ones. Thanks, John. Hi Jan, I don't think there is any thing wrong with third party software, its definitely my machine, I cant even email myself on my own website. Did you read about my protocol? I don't know what that is, but if you could tell me how to change it Ill give it a go! Thanks John John, Suzy here. I HAVE THE SAME EXACT PROBLEM!!!!!!!!!! When I try to email someone using a link on someone's website, I am directed to a Microsoft Passport sign in. I sign in using my .net passport, and it goes to the white screen and says Fatal Login Error. hr = 80041035, f = -2147217355. HELP US PLEASE SOMEONE. I have tried all of the stuff. John did you upgrade to XP at some point? Did you ever have Verizon as a provider? OK, someone help us out here?!? Hi John, Suzy here again. I really feel for you because I've had this problem for awhile, and it's very frustrating. I can't remember exactly when it started, but I know that it happend AFTER I stopped using Verizon with MSN. I moved to NC and there was no Verizon here, so I had to switch to TWC RoadRunner. I kept my MSN screen name, and am using my address and email through Hotmail now (which I hate, btw.) Anyway, I want to email people from links, but I'm not able to. I keep getting the similar message. I am now pasting what the address bar says: http://loginnet.passport.com/digest.srf?_lang=EN&lc=1033&fs=1&ct=1142891311&tw=8 6400&id=2&kv=0&ru=http%3a%2f%2fwww%2ehotmail%2emsn%2ecom%2fcgi%2dbin%2fsbox%3frr u%3dcompose%253ftype%253ddmc%2526action%253dcompose%2526to%253daffilsocieties%25 2540amsat%25252ews%2526flag%253d56320%2526disk%253d10%25252e1%25252e106%25252e20 3_d2675%2526exdomain%253dmsn%25252ecom%2526login%253dsuzetcrepe%2526domain%253dm sn%25252ecom%2526username%253dsuzetcrepe%2526curmbox%253d00000000%2525252d0000%2 525252d0000%2525252d0000%2525252d000000000001%2526&log=1 The page is white except for : Fatal Login Error. hr = 80041035, f = -2147217355 Hmmm, Lots of gibberish to me, but I"m sure there has got to be a computer expert out there that can help us get rid of this problem!!!!!! Thanks, Suzy Suzy, Setting aside the Hotmail (web-based) thing aside, for the moment. Q: Do you regular email service thru your Internet service provider? if so, do you use (and is it setup for email accounts) Outlook Express or MS Office Outlook ? (btw, every Windows system (having Internet Explorer) likely has Outlook Express or can get it !! ) Reason for asking about this is: Email links on websites are such that they really work the best if you have an email-client program, like Outlook Express or Outlook, or whatever-other-brand ( as long as they use POP/POP 3 protocol). (btw, John: don't get stumped on protocol. Forget I used it here. You need to get Outlook setup again & get your service provider to help you inputting the correct settings.) IF you have one of those, then.... In Internet Explorer, select Tools > Internet Options> click on Programs tab. In the block, "Internet Programs", look at "E-mail" line. Use the drop down list, to select your email program (not Hotmail or a web-based service). If nothing else, get Outlook Express set & put that as your selection in Internet Explorer. For the techies: I expect the websites use mailto link with some pre-filled info, AND, these unlucky people happen to be Hotmail (web-based) clients who also have to do a passport login ...... result is ........ Bottom line is to have a local-installed email program, properly configured, which need only be used in these situations. You can still continue to use Hotmail as you normally would. (eg, use Hotmail for all else, except for email links on websites). SignatureMaurice N MVP Windows - Shell / User ----- > Hi John, > [quoted text clipped - 22 lines] > > Suzy Maurice, ! Thank you for your response!!!!!!! Now were're getting somewhere. I do have outlook express, and the reason I wasn't using it was because when I tried to email someone from a link, the outlook came up with my suzetcrepe@verizon.net as the default address. I just went back again and noticed in the pull down bar my msn address is also there! Wow, I feel kind of dumb, now. I never used the Verizon.net address, and I have tried to change my .net password. I go through the set up process, it says it's changed, but this verizon.net is still coming up. I have tried to remove everything having to do with verizon from my computer, but stuff is still hanging around in there. This is a great help, so far, though! Still stumped, though. Outlook express didn't let me send the mail with the msn address; it sent me to an msn window member screen, and I don't have msn anymore either. Damn!! this is frustrating. I can't get rid of this junk. I would love to use the outlook express because the editing looked so much better than hotmail. I don't like hotmail, but that's what I'm stuck with. Continuing, my ISP is RoadRunner. I haven't set up any mail through that, because I didn't want anymore addresses, and I'm not really impressed with RR's home page. I haven't even really tried their email. I really wanted to keep my msn address, because I've had it so long, and it would be a pain to change it. Would it be possible to really change my .net passport from suzetcrepe@verizon.net to suzetcrepe@msn.com? I think it's buried deep in there, like the registry or something. Would it be possible to stop outlook express from defaulting to an msn sign in screen? Then I could use outlook express. I know this all sounds a little confusing, but I don't have verizon with msn or msn premium anymore as my providers even though I have an msn address. I was able to keep my msn address with hotmail, even though I don't have msn anymore. Well Maurice, you sure helped shed some light on things. I think it's fantastic you're out there and I could ask! And I'm glad John wrote in, because I knew exactly what his problem was becasue I have it too!!!!! Any suggestions now? I didn't quite understand what you meant about having a local installed email properly configured, unless you mean road runner? But then when I email from the link, it would be from my road runner address, which I haven't set up. Oh and for the record, I have Windows XP SP2. Here are the errors I got when trying to use outlook express: The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'suzetcrepe@msn.com'. Subject 'test', Account: 'MSN Mail', Server: 'smtp.email.msn.com', Protocol: SMTP, Server Response: '550 5.7.3 Requested action aborted; user not authenticated', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78 Unable to logon to the server using Secure Password Authentication. Account: 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: POP3, Server Response: '-ERR authorization aborted by user', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18 There was a problem logging onto your mail server. Your Password was rejected. Account: 'suzetcrepe_verizon_mail', Server: 'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR [AUTH] Authentication failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92 Hope to hear from you again, and thank you!! Suzy > Suzy, > [quoted text clipped - 45 lines] > > > > Suzy Maurice, ! Thank you for your response!!!!!!! Now were're getting somewhere. I do have outlook express, and the reason I wasn't using it was because when I tried to email someone from a link, the outlook came up with my suzetcrepe@verizon.net as the default address. I just went back again and noticed in the pull down bar my msn address is also there! Wow, I feel kind of dumb, now. I never used the Verizon.net address, and I have tried to change my .net password. I go through the set up process, it says it's changed, but this verizon.net is still coming up. I have tried to remove everything having to do with verizon from my computer, but stuff is still hanging around in there. This is a great help, so far, though! Still stumped, though. Outlook express didn't let me send the mail with the msn address; it sent me to an msn window member screen, and I don't have msn anymore either. Damn!! this is frustrating. I can't get rid of this junk. I would love to use the outlook express because the editing looked so much better than hotmail. I don't like hotmail, but that's what I'm stuck with. Continuing, my ISP is RoadRunner. I haven't set up any mail through that, because I didn't want anymore addresses, and I'm not really impressed with RR's home page. I haven't even really tried their email. I really wanted to keep my msn address, because I've had it so long, and it would be a pain to change it. Would it be possible to really change my .net passport from suzetcrepe@verizon.net to suzetcrepe@msn.com? I think it's buried deep in there, like the registry or something. Would it be possible to stop outlook express from defaulting to an msn sign in screen? Then I could use outlook express. I know this all sounds a little confusing, but I don't have verizon with msn or msn premium anymore as my providers even though I have an msn address. I was able to keep my msn address with hotmail, even though I don't have msn anymore. Well Maurice, you sure helped shed some light on things. I think it's fantastic you're out there and I could ask! And I'm glad John wrote in, because I knew exactly what his problem was becasue I have it too!!!!! Any suggestions now? I didn't quite understand what you meant about having a local installed email properly configured, unless you mean road runner? But then when I email from the link, it would be from my road runner address, which I haven't set up. Oh and for the record, I have Windows XP SP2. Here are the errors I got when trying to use outlook express: The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'suzetcrepe@msn.com'. Subject 'test', Account: 'MSN Mail', Server: 'smtp.email.msn.com', Protocol: SMTP, Server Response: '550 5.7.3 Requested action aborted; user not authenticated', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78 Unable to logon to the server using Secure Password Authentication. Account: 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: POP3, Server Response: '-ERR authorization aborted by user', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18 There was a problem logging onto your mail server. Your Password was rejected. Account: 'suzetcrepe_verizon_mail', Server: 'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR [AUTH] Authentication failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92 Hope to hear from you again, and thank you!! Suzy > Suzy, > [quoted text clipped - 45 lines] > > > > Suzy Hi Suzy, There obviously are several issues here (which I'll not address all at once.) I am only suggesting you get Outlook Express properly setup, so that when it /is/ needed, you can send email. The 3 pieces of info (there are more but I'm only covering these) that are critical to put in correctly are: email address name of incoming mail server name of outbound mail server This info you can get from Roadrunner. I encourage you to call up their tech support. The info may even be on their support website. (You can later have email responses sent to 1 distinct account [ example, msn ] by setting a proper "reply to" ---- but address that later). I am not familiar with either MSN or Hotmail. So regarding those issues, hopefully someone will help. You should also see this group microsoft.public.msn.discussion (As a sidenote, putting your real email address in a newsgroup puts you at risk for getting floods of spam email.) Changing a passport account info is a real pain. Sometimes you also have to follow up by deleting any "passport" cookies from your Temp folder and the Temp internet files folders. Take a careful look at this article at MS Knowledge Base Cannot create an HTTP or Hotmail account in Outlook Express http://support.microsoft.com/?kbid=241841 Regedit basics by Tom Koch http://www.insideoutlookexpress.com/tips/regedit.htm See Jim Pickering's website, which has a section on Hotmail http://home.comcast.net/~jimpickering/ This page at Frank Sanders site on setting Outlook Express as default email program http://www.fjsmjs.com/OE/defaultl.htm SignatureMaurice N MVP Windows - Shell / User ----- > Maurice, ! > [quoted text clipped - 73 lines] > > Suzy > Hi John, > [quoted text clipped - 17 lines] > computer expert out there that can help us get rid of this > problem!!!!!! Try a search? E.g. let's find out what that code means usually. We'll take the hex value but prefix it with 0x and give it some general context... http://msdn.microsoft.com/library/default.asp?url=/library/en-us/wmisdk/wmi/wbem errorenum.asp (Google web search for 0x80041035 microsoft ) <quote> wbemErrUnsupportedParameter 2147749941 0x80041035 One or more parameter values, such as a query text, is too complex or unsupported. WMI is therefore requested to retry the operation with simpler parameters. </quote> Well, looking at your URL it does look complicated. What were you doing which resulted in that? Some kind of query? More importantly whatever it was is apparently what is causing a login request to passport. Could you do that separately before trying this query? Let's try another search, this time in the newsgroups, to see if somebody else has reported this symptom and found a more specific resolution: http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser /browse_frm/thread/f0d228e55fd19aee/4c6b63fdd407e55d?lnk=st&q=0x80041035+(MSFT+O R+MVP)+group%3Amicrosoft.*&rnum=1#4c6b63fdd407e55d (Google Groups search for 0x80041035 (MSFT OR MVP) group:microsoft.* ) Not very good news unfortunately. Somebody else had this symptom with Hotmail last November but finally gave up on Hotmail and switched to Yahoo. <eg> > Thanks, > > Suzy Good luck Robert --- |
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