> What else would change the password for owner when there never has been
> one? I certainly didn't add one. In addition, in XP Home, the
> Administrator account is created by Windows, without a password and only
> shows up in Safe Mode. Administrator now has a password.
Virus infection. The machine is still not clean and in all probability is
not cleanable.
>> I dont have a solution for this but I have seen people use copies of
>> windows that kept telling them that and they never got locked out... so i
[quoted text clipped - 12 lines]
>> >
>> > Is there way to get back in to change the product key to a valid one?
Flatten the system and purchase a real, not second-hand, copy of XP from
your favorite online or brick-and-mortar store. My choice for online
purchases is NewEgg but of course you may not live in the US.
If you are doing this sort of thing for a living - your using the word
"client" suggests that - then my advice as one professional to another is
that the above is the only way to insure your client's machine is 100%
clean and legal.
Malke

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Bruce Wilkinson - 07 Mar 2008 15:04 GMT
First, I don't agree that it's a virus infection. That system ran clean with
2 different A/V products. The second was installed (yes, the first was
removed) to verify the system was clean. I was finishing clean up and trying
to remove adware/spyware when passwords were applied. One of the spyware
product may be the culprit.
Second, you make assumptions about my professionalism that I find offensive.
The details of how my client got into this spot are not relevant. I'll just
say that it's a long story and I'm trying get him legal. The rest is none of
your business.
Last, just to reiterate, Windows will not cause a lock-out if it's not a
legal copy?
Bruce
> > What else would change the password for owner when there never has been
> > one? I certainly didn't add one. In addition, in XP Home, the
[quoted text clipped - 31 lines]
>
> Malke
PD43 - 07 Mar 2008 15:55 GMT
>Last, just to reiterate, Windows will not cause a lock-out if it's not a
>legal copy?
I just googled "you may be the victim of software counterfeiting"...
It seems that's a Windows message to tell your client to get legal.
Malke - 07 Mar 2008 16:28 GMT
> First, I don't agree that it's a virus infection. That system ran clean
> with 2 different A/V products. The second was installed (yes, the first
[quoted text clipped - 9 lines]
> Last, just to reiterate, Windows will not cause a lock-out if it's not a
> legal copy?
I'm sorry you were offended by my post. Although I believe you
misinterpreted what I wrote, I do apologize if you were hurt. I made no
assumptions about your professionalism except to assume that you *were* a
professional.
At the risk of offending you again, I will say that if you only scanned with
antivirus programs and not with specialized non-viral malware removal
tools, then the probability that the system is still infected is high.
However, I'm sure that you know best since you are the one working on the
box.
A legal copy of Windows will not cause a lock-out unless there is a Group
Policy set to lock-out after a certain time when an incorrect password is
entered. Even then, an administrator can get in. If no passwords were set
and now passwords are being required, this is a symptom of infection as
quite a few viruses/malware variants will do this, particularly some of the
ones in the ransomware family.
I hope this has clarified my original post and mollified the original
impression you got that I was trying to insult you since that was not the
case.
Malke

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PD43 - 07 Mar 2008 16:45 GMT
>I'm sorry you were offended by my post. Although I believe you
>misinterpreted what I wrote, I do apologize if you were hurt. I made no
>assumptions about your professionalism except to assume that you *were* a
>professional.
I read it that way the first AND on a re-read after he complained.
I think he's overly-sensitive (and I don't care if that offends him)