 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Windows Forum / Windows XP / General Topics 1 / May 2008Internet Explorer7 Freezes
When I try to open a web page it will occasionally open withoput any problem but often it just takes ages with the little circle in the toolbar indicating it is waiting for the website to respond/and at the bottom it might say 1 item remaining. Sometimes it will take 5 or 6 minutes to open sometimes I just give up, or retry and get straight in. Certain pages are more troublesome than others but I get trouble with most sites at one time or another. It is pretty chronic now. I've had this issue for several months now. I don't remember downloading anything prior to the problem-too long ago I'm afraid. sometimes it's worse than others but most of the time quite bad. I've got a Dell Dimension desktop XP2 home edition. I have tried disabling all add ons but it made no difference. Do regular spyware checks and virus scans. Nothing unusual showing up. It has got a real pain and i'm just wondering if there is away to rectify without re-installing windows-my next stop. really appreciate any help on this. Thanks. P.S. May have trouble getting back quickly,as this site gives me lots of grief opening up pages! Paul How much RAM memory? Try Ctrl+Alt+Delete to select Task Manager and click the Performance Tab. Under Commit Charge what is the Total, the Limit and the Peak? You should be able to gather more information from Task Manager. With the Processes tab open select View, Select, Columns and check the boxes before Peak Memory Usage and Virtual Memory size. What are the figures for the 6 processes using the largest amounts? A problem area could over many Add Ons. In Internet Explorer select Tools, Manage Add-Ons, Enable or Disable Add-Ons. Disable the lot and observe for effect. You can add them back one by one to see whether there is a particular one responsible for the "freeze".  SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > When I try to open a web page it will occasionally open withoput any > problem but often it just takes ages with the little circle in the [quoted text clipped - 17 lines] > P.S. May have trouble getting back quickly,as this site gives me lots > of grief opening up pages! Hello Gerry. Did as you asked. Here's the data you asked for: RAM 1024MB Commit: Total 399280 Limit 2520336 Peak 694900 There were only 2 add ons. Disabled then but made no diference. I have done that before to no avail. Thanks. > Paul > [quoted text clipped - 34 lines] > > P.S. May have trouble getting back quickly,as this site gives me lots > > of grief opening up pages! Paul How long does the freeze last? What is the Peak after it has ended? You should be able to gather more information from Task Manager. With the Processes tab open select View, Select, Columns and check the boxes before Peak Memory Usage and Virtual Memory size. What are the figures for the 6 processes using the largest amounts? Check the hard drive for bad sectors by running chkdsk /f /r You need to be aware that running chkdsk can take hours Open Disk Defragmenter and click on Analyse. Select View Report and click on Save As and Save. Now find VolumeC.txt in your My Documents Folder and post a copy. Do this before running Disk Defragmenter as it is more informative. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Hello Gerry. Did as you asked. > [quoted text clipped - 59 lines] >>> P.S. May have trouble getting back quickly,as this site gives me >>> lots of grief opening up pages! Hi Gerry. Crazy computer. Today it seems to opening most pages OK but for the first time i could not get my Home page 'Google Search' open. I tried a few times but it didn't want to know-left it for about 5 or 6 minutes each time. The peak was on 687 400 all the time. I did see that the CPU usage just sat between 0-4% whilst trying to open Google-but went up to 50-60% when opening up any other pages. I ran the command as you said. chkdsk/f/r it checked files indexes and volume(i think?) and then just closed at the finish-so I presume that means Disk is OK. Here's the copy of the VolumeC that you asked for in Defragment: Volume (C:) Volume size = 146 GB Cluster size = 4 KB Used space = 20.18 GB Free space = 126 GB Percent free space = 86 % Volume fragmentation Total fragmentation = 6 % File fragmentation = 12 % Free space fragmentation = 0 % File fragmentation Total files = 48,388 Average file size = 625 KB Total fragmented files = 3,426 Total excess fragments = 41,856 Average fragments per file = 1.86 Pagefile fragmentation Pagefile size = 1.50 GB Total fragments = 1 Folder fragmentation Total folders = 4,576 Fragmented folders = 71 Excess folder fragments = 232 Master File Table (MFT) fragmentation Total MFT size = 76 MB MFT record count = 53,753 Percent MFT in use = 68 % Total MFT fragments = 3 -------------------------------------------------------------------------------- Fragments File Size Most fragmented files 659 50 MB \Documents and Settings\paulchernanko\Desktop\JaredSocieties.mp3 549 42 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\e9h12.tmp 517 44 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\prp5.tmp 407 39 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\p9d13.tmp 351 26 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\x6t32.tmp 343 50 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\uuf14.tmp 328 46 MB \Documents and Settings\paulchernanko\Desktop\NormanYoke.mp3 292 18 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP630\A0092658.exe 278 17 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP618\A0091616.exe 267 25 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\lsp2F.tmp 249 48 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\esa3.tmp 206 26 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\z4n17.tmp 193 26 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\k0733.tmp 191 43 MB \Documents and Settings\paulchernanko\Desktop\YEATS AND IRISH POLITICS.mp3 190 23 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP615\snapshot\_REGISTRY_MACHINE_SOFTWARE 184 23 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP613\snapshot\_REGISTRY_MACHINE_SOFTWARE 180 11 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP632\A0092933.reg 168 23 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP599\snapshot\_REGISTRY_MACHINE_SOFTWARE 148 9 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP618\A0091602.rbf 140 9 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP631\A0092788.dll 136 23 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\rcj34.tmp 120 43 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\gmrBF.tmp 109 7 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP618\A0091631.rbf 108 7 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP632\A0092934.reg 107 8 MB \WINDOWS\pchealth\helpctr\DataColl\CollectedData_16606.xml 102 23 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\8za16.tmp 94 19 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP633\A0092973.msi 90 6 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP630\A0092732.dll 90 6 MB \System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP630\A0092705.dll 88 26 MB \Documents and Settings\paulchernanko\Local Settings\Application Data\Microsoft\Media Player\Transcoded Files Cache\rqsA4.tmp Hope that tells you more than it tells me! Cheers. > Paul > [quoted text clipped - 88 lines] > >>> P.S. May have trouble getting back quickly,as this site gives me > >>> lots of grief opening up pages! Paul You did not answer these questions. You should be able to gather more information from Task Manager. With the Processes tab open select View, Select, Columns and check the boxes before Peak Memory Usage and Virtual Memory size. What are the figures for the 6 processes using the largest amounts? The Disk Defragmenter Report tells me that, although you have plenty of free disk space, you have a lot of large multi-fragmented files. Those listed are a number of system restore points and temporary files in the "Transcoded Files Cache". However, those listed in the Disk Defragmenter report is only part of the story. There are a lot more smaller fragmented files not listed. The "Transcoded Files Cache" is a phenomena I have not encountered before. Googling reveals posts where the problem was that the files in the cache were occupying considerable disk space where more free disk space was needed. However, you have more than adequate free disk space but I suspect they are a cause of the multi-fragmentation of files. Removing them and following up with regular maintenance should improve system performance. I attach an interesting link explaining more about the "Transcoded Files Cache". http://www.techsupportforum.com/microsoft-support/windows-xp-support/75396-trans coded-files-cache.html Have you tried using cCleaner to clean up your disk? An alternative to Disk CleanUp is cCleaner (freeware) which does a more thorough job than Disk CleanUp. Disk CleanUp has to be run for each user profile, whereas cCleaner only needs to be run once. There is an option on the Applications page whereby you can check a box for Media Player. I think this may remove the contents of the "Transcoded Files Cache" but you should check that it does. http://www.ccleaner.com/ccdownload.asp http://www.ccleaner.com/ With any cleaner you need to proceed with caution. To be safe you should create a restore point before using cCleaner. cCleaner also offers backup before removal. When using cCleaner think twice before checking Autocomplete Form History under Internet Explorer. You do get a warning but this one has irritating consequences. You may need to restore your system's recollection of passwords after use so keep a record off computer so that they can easily be re-entered. Leave the Scan for Issues option alone. cCleaner does not remove restore points. You need to use Disk CleanUp for this. Select Start, All Programs, Accessories, System Tools, Disk CleanUp, More Options, System Restore and remove all but the latest System Restore point. These measures will improve system performance. The question is will it be enough to remove the "freezes"? I have some more questions. What is your CPU processor speed? What are your anti-virus and anti-spyware arrangements? SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Hi Gerry. Crazy computer. Today it seems to opening most pages OK but > for the first time i could not get my Home page 'Google Search' open. [quoted text clipped - 214 lines] >>>>> P.S. May have trouble getting back quickly,as this site gives me >>>>> lots of grief opening up pages! Sorry Gerry. Forgot that bit. Here it is. Processes using most memory: svhostexe30940 exploreexe23484 vsmon23116 ieexplore16452 zlclient6012 spoolsv.exe5524 I do have CCleaner and use it occasionally. My speed is 2.8 Mhz. i have AVG anti virus and Adaware and AVG anti spyware. Had spybot until a couple of weeks ago and got rid because it wouldn't update. > Paul > [quoted text clipped - 264 lines] > >>>>> > >>>>> I've had this issue for several months now. I don't remember Paul Do you leave your computer on 24/7? What exact version of Zone Alarm is installed? What exact version of Ad-Aware is installed? What exact version of AVG Anti-Spyware is installed? SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Sorry Gerry. Forgot that bit. Here it is. > [quoted text clipped - 295 lines] >>>>>>> >>>>>>> I've had this issue for several months now. I don't remember Try disabling add-ons. > When I try to open a web page it will occasionally open withoput any > problem [quoted text clipped - 20 lines] > P.S. May have trouble getting back quickly,as this site gives me lots of > grief opening up pages! X-post to IE General What anti-virus application or security suite is installed? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Were any of these active (running) when you installed IE7 or any IE7 updates? Those with IE7-specific questions or comments are asked to post to and seek support in this newsgroup: microsoft.public.internetexplorer.general On the web: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft. public.internetexplorer.general In your newsreader: news://msnews.microsoft.com/microsoft.public.internetexplorer.general Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > When I try to open a web page it will occasionally open withoput any > problem [quoted text clipped - 19 lines] > P.S. May have trouble getting back quickly,as this site gives me lots of > grief opening up pages! Sorry PA Bear. I didn't realise there was an IE section. I have been using Zone Lab Free version Firewall for as long as I can remember. AVG free version Anti Virus for well over a year. I do believe they were both running when I upgraded to IE7 and have been since. Thanks. > X-post to IE General > [quoted text clipped - 34 lines] > > P.S. May have trouble getting back quickly,as this site gives me lots of > > grief opening up pages! 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start IE7 in No Add-ons mode: Right-click on the blue IE desktop icon and select Start without Add-ons; or Start > (All) Programs > Accessories > System Tools > Internet Explorer (No add-ons). Troubleshooting and Internet Explorer’s (No Add-ons) Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx 2. Does the problem persist if you Reset IE7 Settings (RIES)? http://support.microsoft.com/kb/923737 <= Read before using! 3. If you uninstall (a) IE7 *exactly* per the link below (which automatically returns you to IE6), (b) all toolbars and (c) all third-party Windows Themes (including Window Blinds) and do NOT reinstall IE7, does this behavior persist? If it does, do NOT reinstall IE7. Uninstalling IE7 http://www.ie-vista.com/kbase2.html [Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot uninstall via Add/Remove Programs!] IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malwa re-Applications.aspx 4. Required reading IMHO before reinstalling IE7: Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then STOP http://www.ie-vista.com/known_issues.html#pre-install I strongly recommend using http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the installation source, not Automatic/Windows Update. Direct Download link: http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30 -081805b2f90b Tip: Save the installer to your desktop, do not Run it. 5. Make *certain* that you check in at Windows Update immediately after reinstalling IE7 to install any critical updates offered. If Optional Updates category offers Root Certificates update, I recommend installing it to take full advantage of IE7's additional security. Signature~PA Bear > Sorry PA Bear. I didn't realise there was an IE section. > I have been using Zone Lab Free version Firewall for as long as I can [quoted text clipped - 54 lines] >>> P.S. May have trouble getting back quickly,as this site gives me lots of >>> grief opening up pages! Hi Bear Is this a performance issue or Internet Explorer problem? It could be either. Given that all persons raising problems here get an answer ( not something that can always be said for the microsoft.public.internetexplorer.general newsgroup) then posting here might no bad thing. If they cannot be resolved here then you can rest assured they get encouraged to try the relevant specialist group. SignatureRegards. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > X-post to IE General > [quoted text clipped - 35 lines] >> P.S. May have trouble getting back quickly,as this site gives me >> lots of grief opening up pages! [crosspost eliminated] 9 times out of 10, such issues are due to either one or more IE Add-ons or a "horked" install of IE7, Gerry. Required reading IMHO before installing IE7: Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then STOP http://www.ie-vista.com/known_issues.html#pre-install And I strongly recommend using http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the installation source, not Automatic/Windows Update. Direct Download link: http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30 -081805b2f90b Tip: Save the installer to your desktop, do not Run it. Make *certain* that you check in at Windows Update immediately after installing IE7 and install any critical updates offered. If Optional Updates category offers Root Certificates update, I recommend installing it to take full advantage of IE7's additional security. IEBlog : IE7 Installation and Anti-Malware Applications http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malwa re-Applications.aspx What's New in Internet Explorer 7 http://msdn2.microsoft.com/en-us/library/ms649487.aspx Release Notes http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx Signature~PA Bear > Is this a performance issue or Internet Explorer problem? It could be > either... [quoted text clipped - 38 lines] >>> P.S. May have trouble getting back quickly,as this site gives me >>> lots of grief opening up pages! Bear A problem area could over many Add Ons. In Internet Explorer select Tools, Manage Add-Ons, Enable or Disable Add-Ons. Disable the lot and observe for effect. You can add them back one by one to see whether there is a particular one responsible for the "freeze". The previous paragraph was included in my first reponse to the OP. He replied six hours before your first post to say disabling them had no effect. SignatureRegards. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > [crosspost eliminated] > [quoted text clipped - 71 lines] >>>> P.S. May have trouble getting back quickly,as this site gives me >>>> lots of grief opening up pages! I think it'd be best to begin your troubleshooting by starting IE7 in No Add-ons mode before going to such extremes right off the bat, Gerry. Also see the much more drastic http://support.microsoft.com/kb/923737 Signature~PA Bear > A problem area could [cover] many Add Ons. In Internet Explorer select > Tools, Manage Add-Ons, Enable or Disable Add-Ons. Disable the lot and [quoted text clipped - 80 lines] >>>>> P.S. May have trouble getting back quickly,as this site gives me >>>>> lots of grief opening up pages! Bear That is what I suggested! The remainder of my post was information gathering! SignatureRegards. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > I think it'd be best to begin your troubleshooting by starting IE7 in > No Add-ons mode before going to such extremes right off the bat, [quoted text clipped - 83 lines] >>>>>> P.S. May have trouble getting back quickly,as this site gives me >>>>>> lots of grief opening up pages! cf. http://groups.google.com/group/microsoft.public.windowsxp.general/msg/8c2cefddc2 389efe > Bear > [quoted text clipped - 88 lines] >>>>>>> P.S. May have trouble getting back quickly,as this site gives me >>>>>>> lots of grief opening up pages! Sorry Bear what's the point of posting a Google extract of part of this thread when I have already read the whole. SignatureRegards. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > cf. > http://groups.google.com/group/microsoft.public.windowsxp.general/msg/8c2cefddc2 389efe [quoted text clipped - 91 lines] >>>>>>>> P.S. May have trouble getting back quickly,as this site gives >>>>>>>> me lots of grief opening up pages! From your questions, it didn't sound like you'd read my post. > Sorry Bear what's the point of posting a Google extract of part of this > thread when I have already read the whole. [quoted text clipped - 100 lines] >>>>>>>>> P.S. May have trouble getting back quickly,as this site gives >>>>>>>>> me lots of grief opening up pages! I can't any thing with out Internet Explorer7 Freezing up. my windows live hotmail wont work, my Microsoft Office Outlook will only down load one E mail a day, and I have to go to G Mail.com to get my mail, if Internet Explorer7 will let me open my gmail account before it freezes up, and I don't get any thing, and this has been going on for months. Shawn > When I try to open a web page it will occasionally open withoput any problem > but often it just takes ages with the little circle in the toolbar indicating [quoted text clipped - 16 lines] > P.S. May have trouble getting back quickly,as this site gives me lots of > grief opening up pages! |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.